Tried charging at Old George Mall car park in Salisbury, payment by card wasn't working so went outside to download the app as there was no phone signal near the charger. Registered on the app OK, but... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The second time I'd ever used a public charger I used an Osprey one. All was well until I came to stop the charging. Having pressed the "Cancel" button I then couldn't remove the cable from the car... Ver mais
A empresa respondeu
The most excellent customer service from Amy Joiner. A very quick positive and incredibly helpful reply. My query related to non-EV’s in charging bays, leading to us not being able to charge our elect... Ver mais
A empresa respondeu
Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the on... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
Informações de contacto
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, Reino Unido
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3,6
Aceitável
149 opiniões
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible experience at their charging…
Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the only one disputing this with Osprey and the Premier Park Ltd?!? Osprey are useless and sent a totally inadequate response. Investigation with Trading Stds around this is underway. I wont be using Osprey again and would encourage others to give them a wide birth. Site was also filthy, poorly maintained, litter strewn. I'd give a half star if I could....
21 de setembro de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Simon. Thank you for reaching out to us recently via e-mail. We can confirm that we have resolved this matter with you as discussed via e-mail. We can only apologise for the inconvenience caused. We can confirm as per our e-mail that additional signage is going to be installed at The Wheatsheaf which will aid customers to see the restrictions in place. Once again, apologies for the inconvenience caused. If we can assist you further, please do e-mail us again at support@ospreycharging.co.uk. Many thanks, Osprey Team.
They take your money unscupulously
One charge attempted today. The charger stopped charging several times stating the charge was complete when it wasn’t. Each time I had to restart the whole process- using my bank card as the app froze. Each time this company took £45 from my account. So as of today they owe me £135. Is this even legal? I am seriously concerned about the lack of control over these companies.
20 de setembro de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Ruth. We are sorry for the experience your encountered at one of our Osprey chargers. At the start of a charging session, a £45 pre-authorisation payment is taken to ensure your payment card being used has enough funds to charge. If the card payment reader is tapped more than once, another £45 pre-authorisation payment will be taken as the charger will assume you are a new customer. We are sorry this resulted in multiple £45 charges being taken. Rest assured if no charge took place, all of the pre-authorisation amounts will return back to your bank account shortly. We can confirm that if you do use the Osprey app to charge, only 1 £25 pre-authorisation payment is taken in a 48 hour period which eliminates multiple pre-authorisation amounts being taken. We can only apologise for the inconvenience caused. If you experience any issues charging after 1 x £45 pre-authorisation amount has already been taken, we would suggest calling the helpline number on the charger to ensure the charger is working as expected. If you require any further assistance regarding this matter, do e-mail us at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
Tried 3 different chargers in…
Tried 3 different chargers in macdonalds and Carraway in Carmarthen today, not one would connect. Absolutely ridiculous and osprey helpline just rang.
12 de setembro de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Rachel. We are sorry that you were unable to charge your vehicle recently on the 12th of September 2025 at our chargers based in Carmarthen. In order for us to investigate this further, do please e-mail us your approx time of your attempted charge to: support@ospreycharging.co.uk where we can view the logs to see why your charging session was not successful at your time of charge. Once again, apologies for the inconvenience caused. Look forward to hearing from you. Osprey Team.
Charging worked fine but I had a…
Charging worked fine but I had a complaint about the layout of the charging bays at the Camarthen hub. Osprey contacted me to get a clearer description of the problem and promised to look into improved layouts. Excellent reply and PR
17 de agosto de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Terry,
Thank you for taking the time to leave your feedback. We're pleased to hear that your charging experience went smoothly, and we really appreciate you highlighting the layout concerns at our Carmarthen hub.
Your input helps us improve, and it was great speaking with you directly to better understand the issue. We’ve passed your comments on to our operations team, who are actively reviewing site layouts as part of our ongoing improvements.
Thanks again for your constructive feedback and kind words about our support team – we’re always here to help.
Kind regards,
The Osprey Charging Team
Very bad setup and poor planning
The charging point had disabled debit card charging but to download the app I had to walk out of the car park to get a signal.
I then walked back in to plug in the car and begin charging but then I had no signal. So I went out of the car park to start the charging session but it then would not work and locked the charger to my car.
I phoned your helpline from outside the car park and after about 5 minutes they managed to reset the charger.
It then unlocked from my car and I was able to restart the whole process going out of the car park to use the app and shouting to my wife who was inside the car park next to my car.
The whole process took about 25 minutes and was incredibly stressful.
I am afraid that if we have a choice of chargers in a town then we will not be using yours in future.
We expected that for the price you were charging we would get a superior service. We did not.
25 de agosto de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Geoff — we’re really sorry for the stressful experience and the time it took to get going. Needing to leave the car park to get a signal, then having the connector lock while the charger was reset, is absolutely not the experience we want at Osprey. Contactless debit/credit payment should be available on our chargers; it sounds like the terminal at this unit was temporarily disabled and the on-site mobile signal made the app a struggle. We’ve raised this for an urgent check so we can (1) re-enable/repair the contactless terminal, (2) review the modem and signal strength at the site, and (3) look at the cable-lock behaviour so a session can’t get stuck in this way. If you can share the site location and charger ID (or your session time and the last 4 digits of the card used / app email) with our 24/7 support team, we’ll investigate your specific session. Our contact e-mail is: support@ospreycharging.co.uk. Thank you for flagging this — we’ll use your feedback to make the site more reliable. We hope you’ll give us another try.The Osprey Charging Team
Brilliant customer service
I contacted Osprey customer services to help with an issue and Amy responded very quickly and positively. It was brilliant service.
15 de agosto de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Scam company! AVOID AT ALL COSTS.
This company is a scam. I was issued with multiple parking fines for using there charging points. I was even scammed by there QR code into downloading malicious software that went into my bank. I've had to cancel all my cards. AVOID AT ALL COSTS.
11 de agosto de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Mr Anderson,
I’m really sorry to read this and want to investigate urgently. Please email us at support@ospreycharging.co.uk with:
the site/location, date and time
your vehicle registration and any PCN references
a brief description of what happened, plus any photos of the QR code/sticker and the charger ID
For clarity, the official QR codes link to our secure parking partnership site and never ask you to download software. If a rogue QR code has been placed at the site, we’ll remove it immediately and work with the car park operator regarding any parking notices.
Once we have your details, we’ll look into this straight away and come back to you with a resolution.
Very frustrating!!
The charging point was on the ground floor of a multi-storey car park. There was no phone signal and I had to rush in and out of the building several times to get the charging session done. Very frustrating!!! If it was not for the support of a very helpful parking attendant I would have had to go somewhere else.
11 de agosto de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Ben,
Sorry for the frustration you experienced. Mobile phone coverage inside multi-storey car parks can vary and, sadly, it’s not something we can control. That said, our chargers should still accept contactless payment (bank card or wallet) even if there’s no signal to use the Osprey app.
If you’d like to discuss further or share any extra details so we can investigate (location, date/time, charger number), please email support@ospreycharging.co.uk and we’ll look into it right away.
Thank you for the feedback. Osprey Team.
Q & A fulfilled.In receipt of my email
In receipt of my email, your staff were quick to respond with an explanation. After another 2 emails sent by me and again quickly responded to, the situation was made clear for me.
As an assist it would help if when contacting your customers , they were informed as to the location of the EV charging point.
Regards M Ruscoe.
26 de julho de 2025
Opinião espontânea
Resposta da Osprey Charging
Hello Mike,
Thank you for your kind words about our team’s quick responses — we’re glad we could clarify the situation for you. We also appreciate your suggestion about providing clearer information on the location of our EV charging points when assisting customers. We’ll take this on board to help make future visits even smoother.
Kind regards,
Osprey Charging Customer Support
Excellent customer service
Excellent customer service. Very helpful. My problem sorted in no time
25 de julho de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon!
Many Thanks, Team Osprey
No credit cards accepted. EXPENSIVE.
No credit cards accepted.
Have to download the app, but no service on O2 or Three in the carpark.
£0.85 per kwh! INSANE pricing.
5 de agosto de 2025
Opinião espontânea
Resposta da Osprey Charging
Thanks for reaching out we can confirm that all our chargers accept credit/debit cards. Please email our support team further site details and we can investigate this further.
Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. Currently there is 20% VAT charged on all public charging compared to 5% VAT on home charging. The industry average price stands at 82p/kWh, and at Osprey our price is 82p/kWh. For more information on the cost incurred at public charging sites can be found here: https://www.ospreycharging.co.uk/post/why-is-public-ev-charging-getting-so-expensive/ .
Many Thanks, Team Osprey
Just seen your advert on the back of a…
Just seen your advert on the back of a bus, "so easy even your Gran can do it".... Wow! both sexist and ageist. Well done, how progressive of you, think you should sack the marketing team.
2 de agosto de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Anna,
Thank you for taking the time to share your feedback, and we’re sorry to hear that you found our recent advert upsetting.
We appreciate you highlighting your concerns, and we take them seriously. Our intention with the campaign was to promote ease of use and inclusivity, through a tongue-in-cheek phrase, but we understand how the wording could be interpreted differently and we sincerely regret any offence caused.
Your comments have been passed on to our marketing team for review, and we’re grateful you brought this to our attention. We are always striving to improve, and feedback like yours helps us do just that.
Kind regards,
The Osprey Charging Team
PCN rescinded after Osprey investigation.
Osprey were not aware that Premier Parking were fining people (like me) for using the super chargers at Manor Farm, Rainhill, where parking notices were not displayed. On receiving an unjust PCN, Osprey followed up my protests by sending inspectors to the facility to confirm my assertion about the notices. My PCN was duly rescinded and I believe
20 de junho de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi there, thank you very much for your review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
One of the better ev companies but…
One of the better ev companies but still need to be 90% working. New points good.
22 de julho de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi there, thank you very much for your review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Inefficient chargers
Whilst the overall experience was good, the charger used was very inefficient, worst than AC charging. First time using Osprey as I had 25kWh free and needed a top up. I added 25.6kWh to the car, the charger charged me for 32.11kWh that's a 20% efficiency rate. I normally use Tesla chargers and get 5-10% efficiencies. The 82p charge rate actually costs 98p taking into account the inefficiency of their DC charger, good thing I had 25kWh free! I'll unlikely use Osprey again, opting more for the open Tesla charger. I used the 60kW charger at Plough, Lincoln.
13 de julho de 2025
Opinião espontânea
Resposta da Osprey Charging
Thank you for taking the time to share your experience with us. We're glad to hear that your overall experience was positive, but we're very sorry to learn about the inefficiency you encountered while using our charger at Plough, Lincoln. Efficiency and transparency are incredibly important to us, so we take feedback like yours seriously. While some energy loss is expected with DC fast charging due to heat and power conversion, a 20% discrepancy is above what we would expect. We'd like to investigate this further to ensure the charger is operating optimally and help clarify any inconsistencies in energy delivery or billing. If you're open to it, please email us at support@ospreycharging.co.uk with details of your session, such as the date, time, and the vehicle you were using. This will help our technical team run a full diagnostic on the unit. We're committed to improving our network and customer experience, and your feedback plays a valuable role in that. Thank you again for bringing this to our attention. Kind regards, Osprey Team.
EV Charging experience
i put my car on charge and went to McDonald for food. it was saying car will be charge in 45 minutes. ok grate i can have my lunch. after 45 minutes whe i was about to leave found oh for some reason charger stop after 10 minutes charging. i had to unplug and replug it and it waisted my 40 minutes.
on top of that when i tried to retrive my invoice i could not. i had to email Osprey to get my recipts.
10/10 for email response. they not send me only my recipts but they advise me how to download their app for future as its easy to keep records of recipts.
charging site details -2025-07-08 15:25 2025-07-08 15:36 OSP00771 The Wagtail, Wincanton
Thanks
so 6/10 in total.
8 de julho de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi Sohail,
Thank you for taking the time to leave your detailed review.
We're sorry to hear about the disruption you experienced during your charging session — we understand how frustrating it can be when things don't go as expected. However, we're pleased our support team was able to assist promptly and provide a helpful response along with the receipt and app guidance.
Your feedback helps us improve both the reliability of our chargers and the experience around receipt access and support. We really appreciate your understanding and balanced review.
Thanks again,
Osprey Charging Support Team
Welcome to Osprey…a parking ticket for your first charge away from home
The Rainhill charging station has only been operational for 2 months and already 5 negative reviews out of 10 for parking fines!!! 50/50. As on this site.
A parking fine…for not scanning a QR code and entering the registration details when this charging station which masquerades as a ‘car park’ (which interestingly doesn’t display parking fees. LOL) captures vehicle registration via ANPR on leaving and exiting the site. The sole purpose of our visit was guess what? To charge the vehicle, not park it. We neither left the car nor the site.
Osprey Charging Network had agreed in writing to request the fine be cancelled, however reneged when it transpired the leasing company had already settled the fine in accordance with lease policy, thus forfeiting the right of the driver to contest the fine!
I will be alerting Martin Lewis and the local MP to this unfair practice.
Please save your meaningless and nauseating apologies.‘This isn’t us, it’s the landowner and parking operator’ routine. ‘It’s to prevent anti-social behaviour and vandalism’ patter.
Drivers are following the listing on Google maps which clearly says ‘Osprey Charging Network’ in good faith to charge their car not park it. By all means have the parking operator fine those who don’t charge their car and use it to park their car. Not paying charging customers!
I am neither interested in how or who you choose to conduct your business with, I just wanted to charge my car!!!
This was the first time we’d charged our EV away from home and the first time we’d used Osprey Charging Network.
Never knowingly again and I’ve made sure 7 people (some local) are aware of the operation you’re running there, so they too don’t fall foul of it. Bad news travels…
A very shortsighted and unprofessional way to conduct business if you ask me.
8 de junho de 2025
Opinião espontânea
Resposta da Osprey Charging
Thank you for taking the time to share your feedback. We understand how frustrating it can be to receive a parking charge, especially when your primary reason for visiting the site was simply to charge your vehicle. To clarify, the Rainhill location—like a number of others in our network—is managed by a third-party landowner and their appointed parking management company. While Osprey operates the EV chargers, we are not responsible for setting or enforcing any parking terms or issuing fines. As a gesture of goodwill, we often raise cancellation requests on behalf of our customers where possible. However, once a fine has been paid—particularly when processed by a leasing company in line with their policy—our ability to support an appeal or cancellation becomes very limited. The signage on site is provided and maintained by the parking operator and includes instructions on registering your vehicle. We always recommend checking the signage when arriving at a location to ensure any local parking requirements are met. We do appreciate you reaching out and hope your future EV charging experiences are smoother, whether with us or elsewhere. Kind regards, The Osprey Team
Fantastic customer service
Fantastic customer service. I am impressed. Up until now I thought nobody could give excellent customer services without me teaching them. Well done
6 de julho de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Only one of 8 osprey chargers working…
Only one of 8 osprey chargers working still in Scunthorpe (was visiting family so needed to charge up to get 80 miles back home). 7 have been broken since April 2025. Terrible service!
5 de julho de 2025
Opinião espontânea
Resposta da Osprey Charging
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Charger wasn’t accepting my card phoned…
Charger wasn’t accepting my card phoned Josh s from Dundee he tried remote start on the charger still didn’t work. I knew of another charger close by and Josh from Dundee going above and beyond stayed on the call while I drove on 1% then I dropped to 0% with 0 miles however made it to the charger car literally shut down next to the charger and he instantly got the remote charger working. Driving a Mach e mustang 2025 plate. Took the risk to find another charger and my guy Josh s from Dundee waited anxiously while I drove. Honestly helped me stay calm. 5+ stars to that one guy.
25 de junho de 2025
Opinião espontânea
Resposta da Osprey Charging
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! We will pass on this feedback to Josh. Many Thanks, Team Osprey
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.