Osprey Charging Opiniões 150

I recently had a problem using one of this company's Rapid Charging Points in Chichester. The Charging Point failed to work 3 times on the bounce which after receiving countless notifications from Osprey about cheaper charging over the Bank Holiday Weekend, was very frustrating to say the least especially when a pre authorisation of £25.00 is still sat on your bank account!! So normally I'd curse and move on but I decided to make a complaint this time as I believe these people should be bought to book if their Charging Points are not working properly and to my utter surprise a couple of hours later (bearing in mind it was late on a Saturday Afternoon) I had a reply asking me to provide further information (times, error messages etc) which I duly replied with. The very next morning I had another reply from a very helpful lady called Jessica saying they were looking in to the problem with their Technical Team and would report back to me. She assured me the Pre-Authorisation for one of the failed Charges (the other failed attempts were made via their own App and Octopus's Electroverse App), would be refunded to me as soon as possible (few days after the weekend) and as a gesture of good will and to make up for my negative charging experience, they have put a credit of 25 kWh charging time on my account - which incidentally will be very helpful for my upcoming Camping Trip down to Dorset.

This is absolutely top class customer service and it is a pleasure to deal with companies who hold their hands up and are keen to rectify problems as soon as they occur - other companies - Energy Companies in particular could learn and awful lot from Osprey's approach about providing excellent customer service to their customers. For this reason alone I have absolutely no problem at all giving Osprey Charging a 5 Star Trustpilot Rating!

I am blown away by their approach especially considering one or two of their competitors are absolutely awful in this field!

Still awaiting my credit from a pre authorised £45.00 charge, told by customer services it would be 7 days!!!! a whole month later, still nothing. Told I would need to contact my own bank to gain a refund?
Please don't respond asking me to email customer services - I've done this already, hence writing a review

300kw charger gave a paltry 60kw significantly increasing my time at a bleak charging spot with only an overpriced farm shop on site. Activated the charger on my Audi app but then there was no way of stopping it to release my car. Tried phoning Osprey support but they didn’t answer so had to turn down the maximum charge in the car to get it to stop. Luckily it was a sunny day or I would have got soaked as there is also no canopy like most EV charge sites.

Went to charge my Audi for the first time at Hamilton Retail park and spent 29 mins trying to get them to work. Tech services could not help.
Useless service and giving EV charging a very bad name
Avoid and use Gridserve or any of the other providers

NEVER USE THIS DISHONEST COMPANY
Today I charged my EV at the Kenilworth Cottage Inn (36 Stoneleigh Road) 50kW charger. Uploaded 70 miles, 22 kWh in 0.5 hours, at an advertised cost of 79p/kWh. My visa bill shows two charges: £16.65 and £45.00. Tomorrow I will start the complaints process. Oh and don't bother with the false apologies.

Jessica on the customer support line was amazing. I had issues with my account being suspended and she sorted it out very quickly and efficiently. Top marks.

Tried 3 times to charge our car having downloaded the App, each time it charged for less than a minute before stopping. We rang them and they implied there must be an issue with our car. Eventually we drove to another town and charged at a BP station.

Have been driving an EV for a few years now and use Osprey chargers regularly around where I live and they always work and are super quick, especially some of their bigger sites. I find the £45 check normally clears once my charge has finished. Hope this is helpful!

Charger on the east lancs took 200 in fees due to failed charges before I realised and called the helpline. Was told the chargers are broken have been since before Christmas. A sign mightve helped!!! The money better bounce back quickly or I'll be seeking compensation for being out of pocket. Won't ever use again

If i could give -0 score i would
Went to charge at Skipton it took pre payment of £25.00 which is ok, vehicle did not charge so tried again another £25.00
Checked credit card and there was 4x £25:00 yrs £100 on my credit card
went to grid serve worked ok and initial £1.00 charge showing on credit card
Do not use Osprey robin B******s

Rip off, cost you double price to charge. We can safely call this as ‘EV corner shop’

Osprey charging very poor, the one in Prescott Merseyside is constantly not working, phone them and they reboot machine and still don’t work and then they just say sorry there is fault and nothing we can do. Nothing else available where you pay by card. I tried a few times and always broken and staff not not bothered.

Welcome to RIPOFF Britain.
Absolutely ridiculous price, never using again in principle.

Having just completed a 1500 mile trip around the UK, I found that every Osprey charger was working, simple to use and pay for, and charged relatively fast. They were also always by a facility where you could grab a coffee or a drink.

Negatives: cost is high but no higher than other rapid chargers; not giving full speed (always 30% off max); app didn't work to pay.

However, compared to other networks, they are doing very well. Keep expanding and maintaining network please.

Easy to follow instructions and all the charging points were working, which is unusual to say the least. Clean and well maintained. Fast charge and safe environment to charge, even late at night.

Osprey charging 85p per KW along with a 35p transaction fee.
This makes it more expensive than a petrol car.
Given that domestic KW is about 32p how can these prices be justified.

Absolutely disgusting, firstly the price was ridiculous and secondly i ended up getting a parking fine of £100 because you have to pay for parking whilst you pay £45 for 40 mins charging.
DO NOT USE......

Ridiculously expensive - avoid at all costs.

topped up my hybrid and was charged 3 times the price of fuel for the same number of miles!!!
Absolute rip off
AVOID AT ALL COSTS

New to EV used these as you didn’t need an account. Charging stations always faulty. Withholding £25 every time even when it fails to start the charge . Just get an app for different charge stations and avoid Osprey at all costs. Very expensive too.