I’ve given two not one star as I’ve received two polite emails regarding my order of a nova screen which should have been delivered on 30th June.following 2 attempted phone calls with no reply I am c... Ver mais
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Leia as opiniões dos outros
Firstly, I would like to say that the gazebo we purchased is of very good quality as well as being extremely beautiful. But, the delivery time was slow. The communication from outdoor iconic... Ver mais
I order a Pergola, and paid for it as the delivery was before my wife's birthday, it is now 3 weeks late and still not arrived. The only number I can call doesn't go through to anyone and the second d... Ver mais
A empresa respondeu
Best price for quality product.Good communication with sales team.Only reason did not give five stars was it took longer to deliver than hoped for, but this may have been beyond their control.Otherwis... Ver mais
Informações sobre a empresa
Escrito pela empresa
Discover the potential of your outdoor space with Outdoor Iconic. We offer a wide range of premium outdoor living products, from garden furniture and saunas to hot tubs and outdoor structures. Whether you’re looking to create a relaxing retreat or a stylish space for entertaining, our products are designed to help you transform your garden into a vibrant, welcoming outdoor escape. Founded in 2023 by young entrepreneur Brandon Willshaw, we are a family-run, leading outdoor online retailer dedicated to bringing unbeatable prices directly to your doorstep. Our mission is to become the premier outdoor retailer in the UK, offering an extensive selection of high-quality products that enhance your outdoor living experience. We pride ourselves on reliable delivery across the UK, ensuring that your purchases arrive promptly and in excellent condition. Customer satisfaction is our top priority, and we strive to provide outstanding service at all times. Our knowledgeable team is committed to helping you find the perfect products to suit your individual needs and preferences, whether you’re looking for stylish garden furniture, luxurious hot tubs, or versatile outdoor structures. At Outdoor Iconic, we believe that your outdoor space should be a reflection of your lifestyle. We’re here to inspire and assist you in transforming your garden into a beautiful, functional space where you can relax, entertain, and make lasting memories.
Informações de contacto
Unit 1-471, 39 Ludgate Hill, EC4M 7JN, London, Reino Unido
- sales@outdooriconic.com
- outdooriconic.com
3,1
Aceitável
32 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Love the bar set
Love the bar set. Great quality!
Outdoor Iconic really helpful and responded quickly to my questions
Many thanks!
10 de julho de 2025
Resposta da Outdoor Iconic
Hi Lisa,
Thank you so much for your 5-star review! We’re delighted to hear that you love your bar set and that our team was able to assist you quickly. Your kind words mean a lot, and we hope you enjoy it for years to come!
Many thanks,
The Outdoor Iconic Team
Good product and pricing
26 de junho de 2025
Resposta da Outdoor Iconic
Hi Susan,
Thank you so much for your 5-star review! We're thrilled to hear you’re happy with both the product and pricing. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
The Outdoor Iconic Team
Poor customer service
I accidentally ordered two items after not realising that the first order had gone through. Also I ordered the incorrect item which I realised when the first one arrived. I phoned to explain and was told the second item had not been posted and would be swapped to the correct item and the first item would be collected/returned. The second item arrived and it was the same as the first ( hadn’t been swapped for the correct one ) and I have heard nothing since . I realise that I messed up the order but I thought that I had sorted it with the phone call . Apparently not .
16 de junho de 2025
Resposta da Outdoor Iconic
Dear Trevor,
Thank you for your feedback. I sincerely apologise for the frustration this situation has caused. We genuinely appreciate you taking the time to share your experience, and I’m sorry that we didn’t meet your expectations after our phone conversation.
I understand the confusion with your order and the inconvenience of receiving the same item twice. After reviewing your case, I can see where the communication may have fallen short, and for that, I am truly sorry.
We are currently working with our supplier to resolve this for you. I have already contacted you directly to arrange the return of the incorrect items and to organise the exchange for the correct product. I appreciate your patience as we work to sort this out as quickly as possible.
Please don’t hesitate to reach out to me directly if there’s anything else I can do for you. We are committed to ensuring your satisfaction, and I hope we can turn this experience around for you.
Best regards,
Quick delivery
Good price, easy website, quick delivery. Would have got 5 stars if the instructions had come with the gazebo or they had answered my request to copy them and email them.
In reply to outdoor iconic reply, NO YOU DID NOT EMAIL THE INSTRUCTIONS. You could rectify this now.
Apologies it was in spam. Outdoor iconic are excellent.
6 de junho de 2025
Resposta da Outdoor Iconic
Hi Michele,
Thank you for your updated feedback. I’m sorry to hear that you didn’t receive the instructions.
As mentioned, we did send the instructions to your email on 13th June at 13:29. It’s possible the email ended up in your spam or junk folder, and we’re happy to resend them if needed.
We value your feedback and would truly appreciate it if you could update your review to reflect that the instructions were sent, and we’re happy to resolve any further concerns you may have.
If you’d like, I can resend the instructions right away. Please let me know how I can assist further.
Thank you for your understanding,
The Outdoor Iconic Team
Incredible care and attention
Incredible care and attention.
Outdoor Iconic took extra care and attention to make sure the lid for my ice bath fit perfectly. They managed my expectations regarding delivery timelines.
Overall incredibly satisfied.
3 de junho de 2025
Resposta da Outdoor Iconic
Hi Jordan,
Thank you so much for your fantastic review! We're thrilled to hear that you’re satisfied with the care and attention we put into ensuring your ice bath lid fit perfectly, and that we were able to manage your delivery expectations.
Your feedback means a lot to us, and we’re grateful for the opportunity to have helped. If you ever need anything else, don’t hesitate to get in touch.
Thanks again,
The Outdoor Iconic Team
Great Product and Excellent Price
Extremely fast delivery, great customer service and a superb product at a very competitive price price.
28 de maio de 2025
Resposta da Outdoor Iconic
Hi Peter,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with both the product and the service. We pride ourselves on fast delivery and providing high-quality products at great prices, so it's fantastic to know we met your expectations.
We truly appreciate your feedback and your support. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Outdoor Iconic
Very pleased with service and up to now…
Very pleased with service and up to now pleased with product
30 de maio de 2025
Resposta da Outdoor Iconic
Hi Stephen,
Thank you for taking the time to leave us a review! We're thrilled to hear that you're pleased with both our service and the product so far. If you have any questions or need further assistance in the future, please don’t hesitate to reach out.
We truly appreciate your support and look forward to continuing to serve you!
Best regards,
Outdoor Iconic
Excellent customer service
My order arrived very quickly and super pleased with my product
8 de junho de 2025
Opinião espontânea
Resposta da Outdoor Iconic
Thank you for your wonderful review! 😊 We're so happy to hear that your order arrived quickly and that you're pleased with your product. It’s always great to know our customers are satisfied. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Outdoor Iconic Team
Best regards,
The Outdoor Iconic Team
Great company, great team
The team were really responsive to my questions before purchase regarding shipping and were really helpful in arranging the correct tax invoice for purchase and delivery outside of UK. Bought a stock tank to make a cold plunge and the product was very high quality. Highly recommend this company and their customer service.
12 de novembro de 2024
Opinião espontânea
Resposta da Outdoor Iconic
Thank you so much for your glowing review! 😊 We're thrilled to hear that you found our team responsive and helpful throughout your purchase process, especially with arranging the correct tax invoice and international delivery. It's fantastic to know that your stock tank for the cold plunge has met your expectations in terms of quality. We really appreciate your recommendation and look forward to serving you again in the future. Enjoy your cold plunge! 🌊🌿
Poor customer support and wrong colour sent.
Long wait for initial delivery.Shade ordered was as described, however it was the wrong colour. Following a reply from my email, I sent a photo of the shade. Photo reciept acknowledged but no response since.
Poor customer support and the wrong item sent.
29 de abril de 2025
Resposta da Outdoor Iconic
Hi Jane,
Thank you for your feedback, and we’re really sorry for the delay in communication and any confusion caused by the colour of the shade. We understand how frustrating that must have been.
Since your review, we’ve been in touch to explain the supplier’s clarification on the colour and have processed a refund as a gesture of goodwill. We’ve also updated our product listings to better reflect the colour description and are working to improve our response times.
We genuinely appreciate your patience and the chance to resolve this. If there’s anything more we can do, please don’t hesitate to reach out.
Kind regards,
The Outdoor Iconic Team
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