The hose is great, especially as it can extend so I can reach the other side of our garden & when finished, it retracts back to its original length. No messy task having to rewind it & when done, it... Ver mais
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Leia as opiniões dos outros
I have bought many products from Outdoor Toolbox and without fail every single time I have had a wonderful experience. Occasionally I have had a small problem with a hose fitting .. it is replaced i... Ver mais
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3in1 Cordless Grass Mower- Arrived in specified time. Easy to assemble, though instructions were sketchy. Works really well on our small townhouse yard. BUT battery lasts only 20mins before needing an... Ver mais
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The Tangle-Free Garden Hose is top-notch in terms of quality impressive. I had an issue with my hose nozzle, and when I reached out their customer service, They promptly sent me a replacement at no ex... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Outdoor ToolBox is your go-to destination for top-quality outdoor tools and accessories, trusted by over 50,000+ Aussies & Kiwis. We pride ourselves on offering the best prices to our customers, with fast, free delivery on every order. Our innovative products are backed by a 100-day risk-free trial, ensuring 100% customer satisfaction. Based in Adelaide and driven by a passion for outdoor adventures, we’re committed to enhancing your outdoor experience with eco-friendly, chemical-free solutions. Discover why Outdoor ToolBox reviews are glowing—shop with us today and experience excellence, loyalty, and value in every product. Connect with us for exclusive offers and insights. Business Hours: Monday-Friday, 9:00 AM - 6:00 PM Phone Numbers: +61 8 7092 0892 (AU) +64 9 802 3024 (NZ)
Informações de contacto
91 King William St, 5000, Adelaide , Austrália
- +61 8 7092 0892
- support@outdoortoolbox.com.au
- outdoortoolbox.com.au
4,5
Excelente
217 opiniões
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
EASE OF ORDERING AND DISPLAYS
21 de agosto de 2024
Resposta da Outdoor ToolBox
Hi Alan,
Thank you for your feedback on the ease of ordering and displays! We’re glad you found the process straightforward. If you have any suggestions on how we can improve further, we’d love to hear them.
The product is what I wanted and…performed efficiently
The product is what I wanted and performs efficiently
The instructions relating to the various blades, as to how to use and which blade is for which use would be appreciated
19 de agosto de 2024
Opinião espontânea
Resposta da Outdoor ToolBox
Hello Graham,
Thank you for your feedback! We’re glad to hear that the product is performing efficiently for you.
We can certainly provide you with the instructions for the various blades, including details on how to use them and which blade is suited for each task. Please email us at support@outdoortoolbox.com.au, and we’ll be happy to send the instructions your way.
If you have any other questions or need further assistance, don’t hesitate to reach out.
I love the product idea
I love the product idea. But I didn't realise ot had to be wired into the car to keep the time. Also the reversing camer insee needs to be wired in. I'm a 60yo woman who has no idea how to do this so it's just sitting in my room now
14 de agosto de 2024
Opinião espontânea
Resposta da Outdoor ToolBox
Hi Ruth,
Thank you for your feedback! We’re glad you love the product idea, but we’re sorry to hear about the challenges with installation. We understand that wiring can be tricky, especially if you're not familiar with it. We recommend seeking help from a professional, as proper installation does require wiring.
Please feel free to reach out if you have any other questions or need further assistance.
Was worried that it may have been a…
Was worried that it may have been a scam but I received the product after a week and half. Put it together myself ( I am 69 year old woman) and had a little play with it. It works well and will use it during the summer. I'm currently in plaster so can't walk yet. Won't have to use my big chainsaw for some things
Happy with my purchase
14 de agosto de 2024
Opinião espontânea
Resposta da Outdoor ToolBox
Hi Alison,
Thank you for your feedback! We're glad to hear that you're happy with your purchase and that it’s working well for you. If you need anything else, feel free to reach out. Wishing you a speedy recovery!
Very responsive and professional…
Very responsive and professional regarding question I had about a product - and on a Sunday night ! Shout out to Angel for great customer service Reassuring to deal with a company like this when buying online
18 de agosto de 2024
Opinião espontânea
Resposta da Outdoor ToolBox
Hi Carole!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service, especially on a Sunday night. Angel will be delighted to hear your shout-out!
We strive to provide the best support possible, and it's reassuring to know that our efforts are appreciated. We look forward to serving you again in the future!
Warning Warning Warning
Warning Warning Warning: Do not purchase anything off this company. There customer service and the worst online shopping experience I have ever had. DO NOT PURCHASE ANYTHING OFF OF THIS COMPANY. You will not receive it and then you will get stuffed around to no end trying to get your money back. Their correspondence is vague and misleading. They are always escalating your job with no result. Again DO NOT PURCHASE ANYTHING OFF OF THIS COMPANY. I have lodged a complaint with PayPal and I am hoping to get a full refund for a Product that I never received. Please find another company for your online purchases do not use this one. Poor service and they cannot supply you with your product. Use this company at your own risk. Shop elsewhere.
17 de agosto de 2024
Opinião espontânea
Resposta da Outdoor ToolBox
Hi Wayne,
We sincerely apologize for the frustration and disappointment you’ve experienced with your order. We completely understand how upsetting this situation is, and we want to assure you that we are actively working on resolving the issue for you.
We have sent you an email regarding the status of your order and the next steps. If you haven’t received it, please check your spam/junk folder or reach out to us directly at support@outdoortoolbox.com.au or call us at +64 9 802 3024 (NZ) / +61 8 7092 0892 (AU) so we can assist you further.
Customer satisfaction is our top priority, and we truly regret any inconvenience this has caused. We appreciate your patience and look forward to resolving this matter as soon as possible.
Resposta da Outdoor ToolBox
Hi Susan,
Thank you for the fantastic feedback! We're thrilled to hear that you're satisfied with our product, price, and service. Your support means the world to us! If you ever need anything, feel free to reach out. Enjoy your purchase! 😊
not what it seems
after buying a product in good faith from the description on the website it was not as described when I received it. After over 10 emails and platitudes and delaying tactics I was given details of returning the product for a full refund. Tracking details from the Post Office show this item cannot be tracked. The difficulty in receiving a refunds for a product which was not as described has been an absolute waste of money and time. Very disappointed and disgruntled and would not recommend purchasing anything from this company
2 de agosto de 2024
Opinião espontânea
Resposta da Outdoor ToolBox
Hi Ruth,
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing this must be, and we truly regret any delays or miscommunication during the return process.
We’d love to resolve this for you as soon as possible. Could you please provide us with your order number or reach out to us directly at support@outdoortoolbox.com.au or call us at +64 9 802 3024 (NZ) / +61 8 7092 0892 (AU)? We want to make sure this issue is properly investigated and resolved for you.
Your feedback is important to us, and we appreciate your patience as we work on improving our service. Looking forward to assisting you further.
Garden hose stolen part
the garden hose I brought, the connector part to the tap was stolen, i emailed the company about it and they sent me a new one. The sales people were very helpful and quick with their response and solve my problems.
3 de junho de 2024
Resposta da Outdoor ToolBox
Thank you so much for your kind words! 😊 We’re glad to hear that our team was able to help you quickly and effectively. If you ever need anything else, don’t hesitate to reach out. Happy gardening! 🌱🚿
The way the arrival of my weed sprayer…
The way the arrival of my weed sprayer came on time
7 de agosto de 2024
Resposta da Outdoor ToolBox
Hi Steve,
Thank you for your feedback!
We’re pleased to hear that your weed sprayer arrived on time. Ensuring timely delivery is a priority for us, and it’s great to know we met your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing us!
Great customer service
Great customer service - updated my order even on the weekend!
10 de julho de 2024
Resposta da Outdoor ToolBox
Hi Leo,
Thank you for your wonderful feedback!
We’re delighted to hear that you had a great experience with our customer service, and we’re glad we could update your order even on the weekend. Your satisfaction is important to us, and we’re always here to assist you whenever you need it.
Thanks again for choosing us!
Uselful tool, Assembly istructions useless
Great little tool very handy. Instruction to assemble useless had to pay some one to assemble they also said instructions were useless. Also have been unable to order a new chain.
Once you pay to have the chain installed the toolbox It come is to small so a great little toolbox is wasted nothing but landfill. Despite supplier replies no available chains as links dont work.
Edit 18/2/25
FALSE Instructions DO NOT contain QR codes or any links.
FALSE No Emails recieved with any info or links so still unable to buy replacemnt chain.
7 de agosto de 2024
Resposta da Outdoor ToolBox
Hi Sten,
Thank you for your feedback and for sharing your experience with us.
We're glad to hear that you find the tool handy and useful! However, we’re sorry to hear about the difficulties you faced with the assembly instructions.
I'd like to mention that the manual includes a QR code that links to an instructional video to assist with assembly. If you're still experiencing issues, please don't hesitate to contact us via email at support@outdoortoolbox.com.au or call us at +64 9 802 3024 (NZ) / +61 8 7092 0892 (AU). We’d be happy to provide you with all the necessary instructional videos and further assistance.
Regarding the replacement chain, I apologize for the inconvenience you’ve experienced. Please check your email for the link where you can purchase spare chains.
In regards to the toolbox size, your feedback is incredibly helpful. We have already forwarded it to our team, and we are working on upgrading the toolbox size for future versions.
Thank you for choosing us, and we’re here to help with anything else you may need.
Resposta da Outdoor ToolBox
Hi Russell,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with our service and that your order arrived quickly. Your satisfaction is our top priority, and we’re here to help if you need anything else.
Thanks for choosing us!
Replaced faulty battery
31 de julho de 2024
Resposta da Outdoor ToolBox
Thank you for your review. We're glad we could assist with replacing the faulty battery. If you encounter any further issues or have additional feedback, please don't hesitate to reach out. We're here to help!
Brought a 3-1 lawn mower
Brought a 3-1 lawn mower, I use that word lightly. Unsure how it’s called a lawnmower when it cuts nothing.
The customer service however was incredible. They processed my request and contacted me back pretty much instantly. I’m very devastated that mine didn’t seem to work, hence the one star. However 5⭐️ for customer service communication.
2 de agosto de 2024
Opinião espontânea
Resposta da Outdoor ToolBox
Hi Josie!
Thank you for sharing your experience with us. We're truly sorry to hear that the 3-in-1 lawn mower didn’t perform as expected. We understand how disappointing that must be, and we appreciate you giving us the opportunity to assist you.
We're grateful for your kind words about our customer service team! Your feedback is invaluable, and we've already passed it along to our product team to investigate and improve the mower’s performance.
Additionally, could you please double-check if the blade is installed correctly? If the blade is facing the wrong direction, it may not cut properly. If you need any assistance with this, feel free to reach out—we’d be happy to guide you through the installation process.
For further support, you can contact us at support@outdoortoolbox.com.au or call us at +64 9 802 3024 (NZ) / +61 8 7092 0892 (AU). We’d love the chance to make things right for you.
Excellent service and products
Excellent service and products
Prompt response to any enquires re delivery of goods.
12 de julho de 2024
Resposta da Outdoor ToolBox
Hi Colleen,
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and products and that our team responded promptly to your delivery inquiries. If you have any further questions or need assistance in the future, we're always here to help.
Very good no problems
30 de junho de 2024
Resposta da Outdoor ToolBox
Hi John,
Thank you for your feedback! We're pleased to hear that everything went smoothly with your experience. If you ever need anything else, feel free to contact us. We're always here to help!
Quick Delivery
Quick Delivery, Product was as described and performs up to expectations.
1 de julho de 2024
Resposta da Outdoor ToolBox
Hi Ian,
Thank you for your feedback! We're glad to hear that you had a quick delivery and that the product met your expectations. If you need any further assistance or have any other comments, please don't hesitate to reach out. We're here to help!
Nothing "special" just what you would…
Nothing "special" just what you would expect from a company that does give --service --delivery--prices AND GUARRANTEE.
21 de junho de 2024
Resposta da Outdoor ToolBox
Hi Eddie,
Thank you for your feedback! We're pleased to know that we met your expectations in terms of service, delivery, pricing, and guarantee. We strive to consistently provide reliable and straightforward service, and your satisfaction is important to us. If you ever need anything else, we're here to help!
Still waiting for an answer to my…
Still waiting for an answer to my issue. It’s been far tooo long and I am now beginning to get a bit angry. If you wish me to send back the chainsaw I will with a full refund.
Deb Humble.
27 de junho de 2024
Resposta da Outdoor ToolBox
Dear Deb Humble,
Thank you for your patience, and I'm sorry to hear about the frustration this delay has caused. Upon checking with our customer service team, it seems we are currently awaiting a video from you to help us understand and address the issue with your chainsaw more effectively.
Could you please provide the video at your earliest convenience? This will enable us to assist you further and resolve the issue as quickly as possible. If you prefer to return the chainsaw for a full refund, please let us know, and we will guide you through the process.
We appreciate your understanding and look forward to resolving this matter promptly.
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