para el tecnico que me atendió a las 16:00 h mil gracias por ayudarme a solucionar. llevaba toda la mañana solicitando servicio y no había manera.
Localização
Alterar localizaçãoCalle de Luchana 23, 1º Planta Modulo 3, 28010 Madrid, Chamberí, ES
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Leia as opiniões dos outros
ESPAÑOL Hola, llevo usando los servicios de OVH durante 2 años (Concretamente un servidor dedicado KS-1 y un dominio) en todo ese tiempo no he tenido problema alguno, el soporte funciona muy bien... Ver mais
A empresa respondeu
Llevamos con OVH 1 año... Hemos adquirido 4 servidores dedicados, 6 VPS, infinidad de licencias... Con un gasto de 14mil euros anuales.... Mientras no tengas problemas, vas haciendo...... Ver mais
A empresa respondeu
se han portado muy bien ayudandome con fallo que tuve dejar renovaciones automaticas en dominos q ue en este momento por causas de la vida era incapaz de poder hacerle frente.. aparte de muy buen serv... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre OVHcloud - Spain
Escrito pela empresa
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informações de contacto
Calle de Luchana 23, 1º Planta Modulo 3, 28010, Madrid, Chamberí, Espanha
4,1
Bom
82 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I've been always very satisfied with…
I've been always very satisfied with ovh in general. Great IT infrastructure at controlled price.
Today I am also pleased with the resolution with a billing issue I've had, ticket CS15359838. The agent was understanding of my situation, and the solution provided was satisfactory.
19 de março de 2026
Opinião espontânea
A company you can trust
Professional company for professionals, they care about our business and they understand our requirements and needs.
Wouldn't say the same if you are not professional and don't know what you are doing.
19 de março de 2026
Opinião espontânea
Muy bien atendido por Matias
Muy bien atendido por Matias, rápido y eficaz
17 de março de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
OVH - cheap and supports a lot of domains but...
Update:
I wanna make a fair assessment - after I was angry at OVH. (original review below)
Pros:
- supports a lot of TLDs (.de, .fr, .se, .fi, etc.)
- usually cheap, with fair renewal rates
- domains can be transferred for free between OVH accounts. (Using Gemini)
Cons:
- customer care is almost impossible to access. 99% is just faq posts or AI redirecting to faq posts.
- nameserver update was slow to propagate
- dashboard feels buggy, often out of sync (Some of my urls are randomly not listed. They are accessible, if I url-hack. Sometimes I get a blank white screen when I try to log in.)
- renewal prices are not listed on the dashboard nexst to the domain, can be accessed externally through as advised by Gemini
Original post:
I had two issues that make OVH a cheap, but not very comfortable partner for me:
- When changing nameservers, my sites went down for two days. (Other registars somehow usually solved it in two hours...)
- The customer care is almost impossible to get.
They forced me to get a "Spanish" account because I am a Spanish business, and then they charged me IVA because their system does not handle IGIC and thus I could not write in my VAT number.
Now, when I managed to somehow trick the system to talk to me, they asked for a range of documents to prove that I am the business that I am, then no response whatsoever.
Update on the original post:
After my review, I got response from OVH.
They did update me not to charge me IVA - unfortunately their system does not seem to be equipped to handle IGIC (which even in the response Liam didn't seem to understand that it is not a VIES VAT and thus it cannot be validated as ES+IVA number), so they put my number into the "Intra-community IVA" which it isn't but I looked it up and it is the correct decision not to charge me IVA.
On the other points: OVH-s dashboard does seem to fight hard not to give access to customer care and the particularities of the Spanish tax system are not addressed well.
For the contrast: I use more domain registars, including Rackforest.hu and Cyberfolks.hr, where I could just directly place a message, and in case Rackforest didn't provide a feature on the dash (the DS), they did it for me in a couple hours via email.
Because now I have two accounts (due to the incompatibility), and on the older account I can still not deduct IVA, and it is super hard to access the customer care, if it makes financial sense, I'll move those domains to a different registar instead of trying to fight OVH.
So, all in all, I updated my valuation to 3.
At the end of the day, OVH still is a registar with good prices, and I just bring my nameservers to CloudFlare anyway, and then the registar doesn't play much of a role from then on - unless billing and cost deduction but it is fairly negligable even if they are not the best in it.
11 de março de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Barnabas,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are working to refine our Control Panel to offer you an optimal user experience.
When you create your account, you can enter your VAT number directly from it.
We also have a guide to assist you in creating your account: https://help.ovhcloud.com/csm/es-es-account-create-ovhcloud-account?id=kb_article_view&sysparm_article=KB0043016
When you are a company and the address you enter is based in a specific "country", we systematically advise you to use the subsidiary linked to the "country" to facilitate the processing of your requests and procedures in the most appropriate language.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
Of course, you can also contact the subsidiary attached to your account in order to check the following number "91 758 34 77" Monday to Friday from 8:00 to 18:00 (local time).
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
un problema con una renovación…
un problema con una renovación automática con compromiso de 1 año varios miles de euros y después de hablar con ellos debido al error en la automatización procedieron a la devolución del importe.
9 de março de 2026
Opinião espontânea
positivo se soluciono uno de los ticke ,el otro todavía no
positivo se soluciono uno de los tiquetes abiertos ,negativo el otro todavía no. No me manejo con la parte digital de soluciones de correos, y sigo sin enterarme, no entiendo a la persona
9 de março de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Maite,
Thank you for taking the time to share your experience with OVHcloud on Trustpilot.
We are doing our utmost to assist you with all your requests.
I note that one of your tickets has been resolved.
In order to review the exchange on your second ticket, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh or XXXX-XXXX-XX.
Best regards,
Virginie D.
El apagado del servidor se completó…
El apagado del servidor se completó según lo acordado. El único problema es que, a pesar de facturarse bajo el régimen fiscal canario, el impuesto añadido NO se deduce. Se trata de un impuesto que el gobierno español recauda sin derecho a hacerlo.
2 de março de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Tano,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Muy buena atención
Buenos días: hemos tenido una muy buena atención, directa y clara.
3 de março de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Javier,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
very good experience
very good experience
The problem was solved asap
2 de março de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Rafael,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Creo que debería de haber avisado o…
Creo que debería de haber avisado o advertido de que algo no iba bien y que se eliminaria si no se rectificaba y no eliminar mi dominio de forma unilateral. Muy mal por ovh que no se hacen responsables.
26 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Alexandre,
Thank you for taking the time to submit your opinion on Trustpilot and I am sorry for the situation.
OVHcloud is constantly improving its Control Panel, particularly to instinctively support you in managing your services and improve your browsing.
We also provide guides to help you with this type of process: https://help.ovhcloud.com/csm/es-es-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0042833
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Solución muy rápida a un fallo de configuración
Solución muy rápida a un fallo de configuración por mi parte, el agente que me atendió Matías N., gracias
27 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello David,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
mauro--barcelonatours.net--CS15238766
after i did the migration with of the website to OVH i had a great improvement in everything! also they now have a good costumer service i they help you at the phone and by email
24 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Mauro,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Estupendo
El servicio técnico español es una maravilla. Profesionales y colaboradores. Y eso que tengo un plan Started.
18 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Mari Carmen,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Atención regular cuando hizo falta: no hablaban en español
A pesar de haber abierto una incidencia en el hosting de la web, tuve que llamar por teléfono, y aun siendo dentro del horario de atención en España, me dijeron que no tenían a nadie que hablase español. Además la persona que me atendió me dijo que me iba a pasar con otro técnico especializado, pero estuve esperando más de 15 minutos sin recibir respuesta y se cortó la llamada
11 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Buenos días Alfonso,
Agradecemos a usted y a todo nuestro equipo de OVHcloud por haber compartido su experiencia con nosotros.
Lamentamos profundamente los inconvenientes que ha experimentado con nuestro servicio de atención al cliente, especialmente la falta de asistencia en español cuando más lo necesitaba.
Entendemos que la situación con su incidencia de hosting web y la espera prolongada sin respuesta fueron frustrantes. Queremos asegurarle que valoramos su tiempo y su satisfacción.
Para abordar su caso específico, hemos enviado una solicitud de más información para analizar lo sucedido. Si podría proporcionarnos su identificador de cliente (por ejemplo, xx12345-ovh), nos ayudaría mucho a investigar este asunto más a fondo.
Su feedback es invaluable para nosotros, ya que nos permite identificar áreas de mejora y trabajar hacia una experiencia más satisfactoria para nuestros clientes.
Agradecemos su colaboración y esperamos tener la oportunidad de demostrar nuestro compromiso con la excelencia en el servicio.
Muchas gracias por su comprensión y cooperación.
Atentamente,
Dieynaba K.
Buena comunicación y muy resolutivos
6 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hola,
Queremos agradecerle a usted y a todo el equipo de OVHcloud por haber compartido su experiencia.
Nos complace saber que nuestra comunicación y resolución de problemas han sido efectivas para usted.
Nos esforzamos por brindar siempre la mejor experiencia posible a nuestros clientes, y su satisfacción es nuestra principal prioridad.
Muchas gracias por su colaboración.
Un saludo cordial.
Dieynaba K.
Ayuda con un reembolso.
No quería renovar un servicio que tenía de alojamiento y dominios, ya que desde hace mucho tiempo no lo usaba. Y como tenía la renovación automática, se me pasó totalmente. Me dí cuenta a los pocos días.
Abrí un ticket (CS15155668) pidiendo si fuera posible el reembolso y Matias N. fue muy amable y entendió la situación.
6 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Manuel,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
desde hace años!
Llevo muchos años con ovh alrededor de unos 10 años desde que tengo las webs y muy bien!
si que tengo que decir que con los años al poner lo de los tikcets y soporte automatico es algo molesto no poder contactar directamente como antes.
o te contestan los tickets de una forma no muy logica o que no entienden lo que estan pidiendo.
servidores un 10! y prestaciones igual un 10.
2 de fevereiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hola Joaquin,
¡Gracias por su fidelidad y por su comentario positivo después de más de 10 años de colaboración con OVHcloud! Nos complace saber que está satisfecho con nuestros servidores y servicios.
Entendemos su frustración con respecto a nuestro sistema de tickets y soporte automatizado. Estamos trabajando continuamente para mejorar nuestro servicio y ofrecer una experiencia más fluida y personalizada.
Su feedback es valioso y nos ayuda a identificar áreas de mejora. Nos comprometemos a seguir proporcionando un soporte de calidad y a estar atentos a las necesidades de nuestros clientes.
Estamos a su disposición para cualquier otra pregunta o asistencia que pueda necesitar. No dude en contactarnos a través de nuestros diferentes canales de soporte.
Cordialmente,
Homéfa S.
Más de 5 años con OVH y siempre he encontrado un buen servicio.
Llevo más de 5 años con OVH y sus servicios no me han decepcionado. Creo que es una de las empresas mas solidas en el sector dentro de Europa. Por pequeño o grande que sea el proyecto, siempre he encontrado un servicio de calidad. Cuando he necesitado soporte, siempre he encontrado una respuesta rápida y eficaz. Agradecer que en mi ultima incidencia CS15009561 han sabido escucharme y llegar al mejor acuerdo. Gracias nuevamente por el servicio.
19 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Milton,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Resposta da OVHcloud - Spain
Hello Jesus,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Muy atentos y diligentes en Gestión…
Muy atentos y diligentes en Gestión Administrativa.
19 de janeiro de 2026
Opinião espontânea
Resposta da OVHcloud - Spain
Hello Cristobal,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
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