OVHcloud - Spain Opiniões 73

Resposta da OVHcloud - Spain

13/11/2025

Hello Vera,

Thank you for taking the time to submit your feedback on Trustpilot.

We are delighted to hear that our support team has been able to meet your expectations by providing you with an effective and quick solution to your question.

We strive to always provide a personalized service tailored to the needs of our customers, and it is nice to see that we have managed to do so in your case.

We particularly appreciate your comment about the speed of our response, because we know time is precious for our customers. We will continue to work to maintain these standards of quality and responsiveness.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team thanks you for your trust, and we wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Resposta da OVHcloud - Spain

5/11/2025

Hello,

Thank you very much for your glowing review of your experience with OVHcloud.

We are delighted to hear that our advisor Pawel has been able to offer you solutions to resolve the situation you have encountered with your domain renewal.

We are especially proud of the way our team handled this situation, offering you alternative solutions when technical resolution was not possible.

This is exactly what we aim to offer our customers: a personalized service experience, tailored to their needs.

We are pleased to know that we have succeeded in achieving this goal in your case and that you have appreciated the kindness and professionalism of our advisor.

We will share your feedback with our team to encourage them to continue providing the best quality service.

If you have any further questions or need further assistance, please do not hesitate to contact us by phone, ticket, Live chat or social networks. We are here to help.

The entire OVHcloud support team thanks you for your trust and wishes you a great day.

Your OVHcloud advisor.
^LaiM

Resposta da OVHcloud - Spain

Actualizada a 1/10/2025

Buenos días Francisco,

Gracias por su experiencia muy positiva! Nos complace ver que nuestro servicio de soporte ha podido ofrecerle una experiencia de calidad y que nuestro gestor de cuentas ha sido capaz de responder a sus necesidades de forma proactiva. Estamos orgullosos de nuestro equipo que trabaja duro para ofrecer una experiencia excepcional al cliente. Gracias por su confianza y recomendación. Estamos aquí para seguir apoyándole y atendiendo sus necesidades.

Cordialmente,
Homéfa S.

Resposta da OVHcloud - Spain

25/09/2025

Hello Elise,

We are really sorry to read such feedback.

At OVHcloud, we are constantly improving our website and billing system.

Taking this opportunity I would like to ask you for your OVHcloud ID(aa0000-ovh or 0000-0000-00). This will allow me to check what happened.

Best regards,
Homéfa S.

Resposta da OVHcloud - Spain

10/09/2025

Hello,

Thank you for taking the time to submit your feedback on Trustpilot.

We're glad to hear that everything went well with your support request.

We are constantly striving to improve our services as well as the training of our agents to meet the needs of our customers, and your positive feedback motivates us to continue in this direction.

Our technicians are of course available by phone or ticket, via Live Chat or social networks for any additional request.

The entire support team would like to thank you for your trust and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Resposta da OVHcloud - Spain

28/08/2025

Hola, Eduard,

Gracias por tomarse el tiempo para dejar su opinión en Trustpilot y nos complace leer esta opinión.

Nos alegramos de que nuestro equipo de soporte haya podido resolver su problema de forma eficaz y satisfactoria.

Estamos orgullosos de la calidad de nuestro servicio y nos esforzamos por mantener un alto nivel de calidad para todos nuestros clientes.

Para cualquier solicitud complementaria, nuestros agentes están a su disposición por teléfono o tíquet, a través del Live Chat o las redes sociales.

Todo el equipo de soporte de OVHcloud le agradece su confianza y le desea un gran día.

Atentamente,
Su asesor de OVHcloud.
^LaiM

Resposta da OVHcloud - Spain

25/08/2025

Hola Carlos,

Gracias por su respuesta positiva y por esta excelente evaluación ⭐⭐⭐⭐⭐

Su satisfacción confirma la calidad del acompañamiento proporcionado por nuestros diferentes equipos.

OVHcloud sigue trabajando para satisfacer todas las necesidades de su comunidad.

Esperamos seguir trabajando con ustedes.

Cordialmente,
Homéfa S.

Resposta da OVHcloud - Spain

21/08/2025

Hola Gerardo,

Le respondo en inglés; espero que esté bien para usted.

The entire OVHcloud technical team warmly thanks you for your message and for your loyalty over the past 10 years!

We are delighted to hear that you are satisfied with our solutions and the support provided by our team. Your positive feedback, especially regarding the recent assistance you received, encourages us to continue delivering effective solutions and attentive service.

Your satisfaction is our priority, and we remain at your disposal for any questions or support needs, whether by phone, ticket, live chat, or social media.

Thank you again for your trust and your very encouraging feedback!

Best regards,
Dieynaba K.

Resposta da OVHcloud - Spain

Actualizada a 7/08/2025

Hello,

Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience caused by your domain name.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We also strive to cover the majority of common requests via our website and guides.

In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).

If you have a pending request, I can restart the service concerned.

Thank you for your understanding and look forward to your return. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM
------------
UPDATE 07/08/2025 (11:23):

After analyzing the CS11405900 support ticket, I note that the domain name is currently blocked at the previous registrar.

The transfer was canceled on 06/08/2025 by the registry in charge of the ".es" extension and therefore we cannot cancel it on our side, I am sorry.

Please note that this process was extended due to the non-compliant email associated with the account with your current provider at the time you requested the transfer.

Here is a guide to help you set up a domain name transfer from one registrar to another: https://help.ovhcloud.com/csm/en-ie-domain-names-transfer-generic-domain?id=kb_article_view&sysparm_article=KB0039746

Moreover, when setting up this type of transfer, it is only the current registrar who can speed up the domain name transfer, and not the registrar who receives it (OVHcloud).

We thank you for your understanding and patience, and we look forward to hearing from you.

While we wait for your return, we wish you a good day.

Best wishes,
Your OVHcloud team.
^LaiM

Resposta da OVHcloud - Spain

29/07/2025

Hello Xavi,

We are delighted to read your testimony and to see that you have benefited from our commitment to innovation and the quality of our services. Your loyalty to OVHcloud for over 20 years is a great honor for us.

We are pleased to hear that your experience with our support team has been positive, demonstrating the reliability of our products and the quality of our services. The fact that we were able to solve a problem and exceed your expectations is a reason for satisfaction for us.

We are committed to continuing to innovate and improve our services to meet the needs of customers like you, who are at the forefront of adopting new technologies. We are at your disposal for any additional requests, whether by phone, ticket, Live chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Resposta da OVHcloud - Spain

3/07/2025

Hello,

Thank you for taking the time to share your experience with OVHcloud. I’m sorry to hear that you have experienced server outage issues, especially at critical times.

At OVHcloud, we strive to provide high-quality services and efficient support to our customers. We understand that reliability and availability of our servers are essential for your online business.

I can assure you that we take your feedback very seriously and will look at ways we can improve our service and reduce server downtime.

To better understand the difficulties you have encountered, please provide me with more information on the incidents you have encountered, including the dates and times of server failures. This will help us identify the root causes and take the necessary corrective action.

I would also like to remind you that our support teams are always on hand to help you resolve any issues you may encounter. You can contact us by phone, ticket, via Livechat or social networks.

Thank you for your trust and patience. We will do everything we can to improve our service and provide you with a more reliable, high-performance experience.

Best wishes,
Your OVHcloud advisor.
^LaiM

Resposta da OVHcloud - Spain

2/07/2025

Hello Jon,

Thank you for taking the time to share your experience with OVHcloud on Trustpilot.

We are delighted to read that our services have been able to meet your expectations in terms of speed and efficient resolution of your requests.

At OVHcloud, we are constantly striving to improve our processes to deliver a smooth, effective user experience. Your satisfaction is our priority, and we are pleased to know that we have been able to provide you with a service that matches your needs.

We continue to work on improving our services, particularly with respect to the timeliness of processing requests and the clarity of our billing system. We're also here to help at every stage, whether it's over the phone, live chat, support tickets or social media.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Resposta da OVHcloud - Spain

19/05/2025

Hola,

Lamentamos sinceramente leer tal experiencia.

Veo que usted intercambia directamente con nuestro equipo de reclamación. Puede continuar su discusión con mis colegas, quienes le propondrán una solución.

Pedimos disculpas por las molestias.
Homéfa S.

Resposta da OVHcloud - Spain

Actualizada a 19/02/2025

Hello Carles,

I hope you don’t mind me replying in English.

We are truly sorry to hear about your negative experience, and we understand your frustration. At OVHcloud, we aim to provide reliable services and clear communication, and we regret that we did not meet your expectations.

We would like to resolve this matter and investigate the issue you experienced with the service.

To help us better understand your case and find a solution, I’ve sent you a request for more information. Kindly provide your OVHcloud account identifier (e.g., xx12345-ovh), which you can find in the email you received.

[Edit: Thank you for sharing your information. However, I am unable to find a customer account or support ticket associated with it. Could you provide me with your customer code?

You can find this information in your Control Panel by clicking on your surname and first name in the top right-hand corner.

A visual guide is available in this documentation: https://bit.ly/3RDHuhI

You can also find this information on the invoices we send by email.

Thank you for your cooperation.]

We value your feedback. We hope to have the chance to regain your trust and resolve the situation.

Best regards,
Dieynaba K.

Resposta da OVHcloud - Spain

Actualizada a 18/02/2025

Hello JoseMa,

I hope you don’t mind me replying in English.

We are truly sorry to hear about your experience with our after-sales service and support. We understand how frustrating this situation must be, and we want to help clarify any concerns regarding your domain renewal and billing.

Our goal is to provide a transparent and fair service.

To further investigate your situation, I have sent you a request for more information. Please reply by providing your OVHcloud account identifier, which can be found in the email you received (e.g., xx12345-ovh).

[EDIT: Thank you for your cooperation. I understand your frustration regarding your situation. However, I note that my colleagues have made sure to forward your request to the Complaints Department. At this stage, your request is still under review. I encourage you to wait for their response.]

We sincerely apologize for any inconvenience caused, and we truly appreciate your feedback as it helps us continuously improve our services.

Best regards,
Dieynaba K.

Resposta da OVHcloud - Spain

14/02/2025

Hello Tim,

First of all, thank you very much for sharing your experience with us through TrustPilot.

We are very sorry to hear that you have encountered problems and we will do everything we can to improve your satisfaction in the future.

At OVHcloud, we are committed to delivering high-quality services and flawless customer support.

We are therefore constantly looking for ways to improve our services, including reducing the time it takes to process support requests.

We are also working on improving our website, creating guides that will help users find the answers to their questions easily.

For example, if you would like to cancel a service, you can refer to our dedicated guide by clicking on this link: https://help.ovhcloud.com/csm/en-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0042821

Furthermore, we would like to clarify that our Public Cloud Discovery offer is only valid for a period of one month, as indicated on our website: https://www.ovhcloud.com/en/public-cloud/free-trial/

To better understand the difficulties you have encountered, we would be grateful if you could respond to the request for information that we have just sent you. Thank you in advance for providing us with your OVHcloud account ID (xx12345-ovh) to facilitate the processing of your request.

In the meantime, I would like to ask you to accept, dear customer, our sincere apologies for the inconvenience encountered and our best wishes for the continuation.

Best wishes,
Your OVHcloud advisor
^LaiM

Resposta da OVHcloud - Spain

16/01/2025

Hello Miguel,

We are delighted to receive your positive feedback regarding our customer service. We are pleased that you have received a fast and dynamic support.

For us, it is essential to provide high-quality service and always be ready to help you.

The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).

Best regards,

Virginie.D

Resposta da OVHcloud - Spain

10/10/2024

Hello,

Thank you for taking the time to submit your opinion on Trustpilot. We are delighted to read that you have been using our services for years and are satisfied with them.

We are especially pleased with your positive feedback regarding support and their ability to resolve your requests appropriately.

At OVHcloud, all of our teams, including our support team, are committed to supporting you in the best way possible. We are listening to your feedback and will continue to improve our services and support to reduce request processing time and to cover the majority of common requests via our site and guides.

We are happy to let you know that we are happy with our services and of course the support team is always available to help you if you need it by phone, ticket, live chat or social media.

Best wishes,
Your OVHcloud advisor.
^LaiM

----------

Hola,

Agradezco el tiempo que ha tomado para dejar su opinión en Trustpilot. Estamos encantados de leer que ha estado utilizando nuestros servicios durante años y que está satisfecho con ellos.

Sus comentarios positivos sobre el soporte y su capacidad para resolver sus solicitudes de manera apropiada nos complacen especialmente.

En OVHcloud, todos nuestros equipos, incluyendo el soporte, se esfuerzan por acompañarlo de manera óptima en sus gestiones. Tenemos en cuenta sus comentarios y continuaremos mejorando nuestros servicios y soporte para reducir el tiempo de tramitación de las solicitudes y cubrir la mayoría de las demandas comunes a través de nuestro sitio web y nuestras guías.

Estamos felices de saber que está satisfecho con nuestros servicios y el equipo de soporte sigue estando disponible para ayudarlo si es necesario por teléfono, por ticket, a través del chat en vivo o las redes sociales.

Atentamente,
Su asesor de OVHcloud.
^LaïM

Resposta da OVHcloud - Spain

Actualizada a 5/07/2024

Bonjour Abdelkarim,

Merci d'avoir donné votre avis via Trustpilot. Nous sommes désolés pour le temps de traitement de votre demande.

OVHcloud améliore constamment ses services et son support, y compris le temps de traitement des demandes.

Pour analyser les différentes difficultés rencontrées, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez répondre en me fournissant l'identifiant de votre compte OVHcloud (xx12345-ovh).

Cordialement,
Votre conseiller OVHcloud.
^LaïM

Resposta da OVHcloud - Spain

4/07/2024

Hola, Ramón,

Gracias por compartir su experiencia con Trustpilot. Estamos encantados de leer su opinión positiva.

Puede estar seguro de que en OVHcloud nos esforzamos por mejorar continuamente nuestros servicios y soporte, trabajando también en la reducción del tiempo de procesamiento de las solicitudes.

No dude en comunicarse con nuestro equipo de soporte en cualquier momento por teléfono, ticket, chat en vivo o a través de las redes sociales si necesita ayuda o tiene alguna pregunta. Estamos aquí para ayudarle.

Atentamente,
Su asesor de OVHcloud
^LaiM