Oxfam GB Opiniões 

213
TrustScore: 2.5 em 5

2,7

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Classificada 1 em 5 estrelas

Very poor. Ordered online and system of shipping, inventory management, delivery and customer service is shambolic. Some items arrived, all separately, some didn’t. Online it just said everything comp... Ver mais

Classificada 5 em 5 estrelas

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... Ver mais

Classificada 1 em 5 estrelas

Disgusting what Oxfam has became, prices are ridiculous and i often see prices for second hand items that are more expensive than the item costs new! Yes you read that correct! The online shop is full... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Caridade

Escrito pela empresa

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

213 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 81% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(213)

31 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

New Malden store

I visited the New Malden store and found it to be the worst I have ever been to. The clothes were so crammed on rails that it was impossible to look at anything let alone consider to buy anything. I spoke to a lady manager who was rude and unhelpful who did not care about the shop or the customers. There was things on the floor which was a trip hazard i feel that there is a accident waiting to happen this shop needs to close for a couple of days to rearrange the store and declutter

22 de novembro de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hello Micky, I'm sorry to hear about this experience. I have passed your feedback on to our Retail Support team who will investigate. You can also email them at support@oxfam.org.uk and they will then be able to respond to you. Thanks for shopping with Oxfam - Rob

Classificada 1 em 5 estrelas

Ungrateful

Went to my local store to day in cornwall to donate a few boxes of good quality books two ladies were incredibly rude and huffed at me when I asked if they would like them! Were incredibly ungrateful so I left & have taken them elsewhere. It wasn’t a problem if they had too many but more their attitude.

3 de novembro de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Good morning Kerry. I'm very sorry to hear about this experience. We would be really grateful if you could email our Retail Support team (support@oxfam.org.uk) with more details, including when this happened and the specific shop. They will then be able to look into this and talk to the shop in question. Thanks so much thinking of donating your books to Oxfam - Rob

Classificada 3 em 5 estrelas

Landline number really?

The telephone number seems to have to be a landline. My mobile number wouldn't work. I can count the number of people in my phone who have a landline on the fngers of one hand

14 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I’m absolutely outraged

I’m absolutely outraged, the prices are ridiculous. The poor can’t afford to shop At oxfam and the working class would rather look elsewhere for lower prices and better quality.
You need to sort your prices out, as so do many other charities.
I don’t believe you should be allowed to charge such extortionate prices for second hand clothing. That clearly won’t last as long as purchasing something new. You’re taking advantage of your position! Also Zara produced are always tatty and overpriced and anything that’s got a recognisable name or designer name is way overpriced! It’s just Not acceptable. You are a charity for the public for the people as well as a charity for giving to others in need too. Stop exploiting the poor!!!!

8 de outubro de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hi Katie, I'm sorry to read you feel feel our shop prices are too high. The money raised through our shop network is vital in ensuring we can provide aid in some of the world’s most vulnerable communities. Items are priced by our fantastic shop teams who are provided with guidance. We use resources that help identify different brands and suggested price ranges and we also take into consideration the condition of an item. We also research items on similar online marketplaces to help ensure consistency. We recognise that mistakes can sometimes be made and we are always very grateful when these are brought to our attention. I hope this helps explain our pricing. Thanks so much - Rob

Classificada 1 em 5 estrelas

Repeated attempts to volunteer in the…

Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process with HQ that after a month has yielded nothing. Not even the demanded referee has been contacted. Their apologetic emails are 'no reply' and the chat function is unattended. So we'll go to the other charity shops who are allowed to make such simple decisions themselves...

26 de setembro de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hi Duncan, I'm really sorry to read this. We're so grateful to you for wanting to volunteer with us. We'd really appreciate it if you could contact our Retail Support team with more info (support@oxfam.org.uk) so we can look into this. It will really help us to learn and improve our processes. Thanks so much - Rob

Classificada 2 em 5 estrelas

super-disappointed

I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition - three bin bags full, with 12-20 tailored shirts. It feels like they don't know how to get the best value from what they're given. I won't be using them again.

23 de setembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Oxfam Fulham Road

Oxfam Fulham - Every time I go in here it’s the same old story. Followed by management even though I buy (or used to) loads of things from this shop, but what irony today, still the usual surveillance as I wandered around. I almost bought an Adidas gilet at £17.00 but got so annoyed I put it back, but fear not someone else got it… they didn’t actually pay for it, instead they just slipped it on and then casually left the shop without paying. I ALMOST said something but thought why should I given the grief I get? Anywho. Check your CCTV for today around 3pm by the changing rooms. Female red curly hair. Didn’t look like a shoplifter (unlike myself clearly).

21 de setembro de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Good morning Steven, thanks for sharing this. I have passed this on to our Retail Support team to look in to. If you have any more information please email them direct, their email is support@oxfam.org.uk - Rob

Classificada 1 em 5 estrelas

Check your paymentd

I was expecting to make a one off donation to Gaza. During the transaction it turned into a monthly direct debit. Will cancell it after one month. Sharp practice not expected from Oxfam

18 de setembro de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Morning Howard. We're very grateful you wished to make a one off donation for Gaza. We're confident our systems do not turn one off donations into monthly gifts, but we'd be very grateful if you can contact us so we can investigate further. You can call 0300 200 1300 (Monday-Friday 9.30am-4.30pm) or email heretohelp@oxfam.org.uk. Thanks so much - Rob

Classificada 5 em 5 estrelas

Thank you Oxfam

I recently made an online donation to Oxfam, and the process was incredibly easy and straightforward. It feels great to know my contribution is supporting their crucial work around the world. Highly recommend!"

23 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great online site

Great online site, ordering easy, amazing range of items at exceptionally reasonable prices.
Also had cause to contact customer service for more information-they are the best answering within 24 hours with info requested…special mention for Debbie who dealt with my enquiry 🙏

14 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Sent out a completely different CD after overcharging

Ordered a CD from their online shop, was charged £3.99 for shipping and had to wait almost 2 weeks for it to just arrive (I'm in GB by the way.) Once it got here I found out that the case was dirty and half broken with a completely random CD Disc inside that did not match the CD that i paid almost £8 for. Not even by the same band. I am outraged, I dont even know how they are allowing things like this to be sent out, what a complete waste of my money. Will not be purchasing again.

17 de junho de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hi Mia, I'm so sorry for the experience you had with us. We offer a 28-day no quibbles returns policy which begins from the date you received the goods. If you return your item in the condition which you received it within 28 days your refund will be automatically processed. If you would like to make a complaint please email us at heretohelp@oxfam.org.uk, or call 0300 200 1300 and we will follow up this issue for you. Thanks for shopping with us and I'm so sorry again for your experience - Rob

Classificada 1 em 5 estrelas

Update on review I left earlier…

Update on review I left earlier regarding Oxfam online
shop, have just noticed payment taken on Sunday the
Day item was ordered at Oxfam online shop.
But still no sign of goods, that were supposedly
posted Tuesday, instead of Monday, as box could not
be found to put item in, so why was payment taken
when goods had not been sent and now seem lost.
Please avoid, especially as payments taken before goods dispatched, will try for refund but don’t hold
out much hope. Call handler unhelpful, hope this helps
other would be shoppers.

13 de junho de 2025
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hi Gilly, thank you for sharing your experience. I'm very sorry to hear you haven't received the item you ordered and you haven't had a good experience with us. Please allow for up to 10 days after the dispatch date, but if the item has been lost in the post we will refund the item. You can call our Supporter Relations team on 0300 200 1300, or email heretohelp@oxfam.org.uk and we will be able to action. Thanks so much for shopping with us. All the best - Rob

Classificada 2 em 5 estrelas

The books are so expensive

The books are so expensive. Even going also far as to copy waterstones with little hand written descriptions to describe the book, only as much as that seems passionate about books. I fear it's a ploy to charge more.. Please lower the costs on books, so people that don't have much money, can grab a book at a decent fair price... Remember, Charity?

11 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I did not not get a head ack trying to…

I did not not get a head ack trying to donate to your organisation

Also I would like to point out its harder for African to cook with no cooking Facilitate and lack of water to cook with and grow crops and Wash
Putting money in there bellys dosnt solve hunger crisis he just saves a few life's
You can have my idea for solar cooking facilities youseing real solar panel s the heat food

18 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Volunteering at festivals 10/10 :)

I have volunteered with Oxfam at festivals for 5 years, including a year when I was going through treatment for breast cancer. The ethos of Oxfam, to help and support, has shone through in every way...from first contact, applications, 'reasonable adjustments', safety, safeguarding and general welfare for all the volunteers, through to what we do to represent Oxfam and support festival goers, staff and crew. The friendliest most caring group of individuals I have ever been lucky enough to work with. I feel proud to be part of the Oxfamily.
One last thing, they have the best people on the phones ever! Friendly, helpful and knowledgeable - perfect :)

8 de maio de 2025
Classificada 1 em 5 estrelas

They are doing discrimination

They are doing discrimination
(Maidenhead shop)
Regarding the volunteers who are suitable or not for the job role
They forget the main target of helping the poverty with ANYONE who are willing to help.

7 de maio de 2024
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hello Ben. Oxfam is against discrimination in all forms and we really welcome and appreciate volunteers from all different backgrounds. I would really appreciate it if you can contact our Retail Support team with more details of your experience, so they can investigate this. They can be contacted via email - support@oxfam.org.uk. I will also pass your review on to them now. Thank you and we hope to hear from you soon - Rob

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