Oxfam GB Opiniões 

213
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very poor. Ordered online and system of shipping, inventory management, delivery and customer service is shambolic. Some items arrived, all separately, some didn’t. Online it just said everything comp... Ver mais

Classificada 5 em 5 estrelas

Called into oxfam Portadown today. The shop is amicable plenty of variety everything displayed beautifully well price. The staff could not have been more helpful. Especially 1 lady called Rózsa. She w... Ver mais

Classificada 1 em 5 estrelas

Disgusting what Oxfam has became, prices are ridiculous and i often see prices for second hand items that are more expensive than the item costs new! Yes you read that correct! The online shop is full... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Caridade

Escrito pela empresa

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

213 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 81% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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2,7

Todas as opiniões

(213)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Door to Door Fahad (Ilford)

Just had a visit from Fahad, who was very impressive and had a friendly, amiable approach. I've made a small donation because of him. Thank you Fahad and keep doing this amazing work, you really made a difference!

21 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No dogs policy

I am disappointed that Oxfam have a no dogs policy when these days you can go into the vast majority of shops and cafes .

18 de março de 2024
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hello David. I'm really sorry you're disappointed by this policy. It is current Oxfam policy that only Registered Assistance dogs are allowed into our shops.  

Oxfam's policy is not just for health and safety reasons but also for customer expectations and hygiene reasons (for our customers and for our staff). The majority of our shops sell food and because we have tens of thousands of volunteers, for simplification and for consistency, it is more appropriate for us to have one policy across the whole of our High street shops, rather than a different policy in different shops. Having a nationwide policy also avoids any possible confusion or misunderstanding for the public.

I hope that helps but sorry this may not be the answer you're looking for. I hope this doesn't put you off shopping with Oxfam in the future - Rob

Classificada 1 em 5 estrelas

Oxfam St Albans bookstore experienced racism. Quelle surprise…

Cannot really recommend for Black customers. The shop has a racist male staff member who will triple question you over whether you've paid for books after you've paid for them (and asked one female shop assistant to put them by for you). I left them there to further browse the store and buy MORE books. When I went back to the counter, the woman was gone and the man was there. Quizzing me three times as to whether I'd paid for them. He then admitted that a colleague already told them "someone had paid"....the subtext meaning he expected that someone to have been a white person and now he has to suspend belief and question the veracity of what his own colleague has said.
If you try to discuss it with their store manager, he'll do everything to protect "whiteness". You'll hear the hostility in his voice. White people do not want to deal with their own racism. They don't. They want to be racist in peace.
This should not be surprising. Google Oxfam racism for a fuller picture.
Oxfam is a fundamentally dishonest charity leeching off of the suffering of Black and Brown people in the Global South to fund mostly racist white people in shops and racist white INGO's.
They cannot change. Don't give them your money.
In response to Oxfam saying they're committed to being anti racist. They can commit all they want. It's clearly not working

13 de janeiro de 2024
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hello Elle, I'm really sad to read this. I have shared your experience with our High Street Shop Support team so they can investigate. If you have any more info you can share, it would be really helpful if you can contact our team directly via support@oxfam.org.uk or 0300 200 1333. Any information you can provide will be really helpful.

Oxfam is fully committed to becoming an anti-racist organisation. We know that organisations like ours must lead by example and truly live our inclusive values. You can read a lot more about this here: https://www.oxfam.org.uk/documents/558/Transforming_for_a_radically_better_world_1.pdf

I hope we hear from you soon so we can investigate further and please don't hesitate to get in touch if you have any questions or comments - Rob

Classificada 5 em 5 estrelas

One of the first and one of the best

Whether it is like this, making an online donation, or visiting their excellent charity shops and buying more biographies and books about history, or jazz and blues CDs, I've been a fan of Oxfam since the Oxford Committee shortened its name in the 1960s.

24 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Something dodgy going on

My husband has just received, completely out of the blue, emails and letter from Oxfam thanking him for supporting Oxfam. He has not signed up to support them, it is not a charity we would donate to, for various reasons. He has not donated to or purchased from their shops either. The letter is requesting he signs up for Gift Aid on his donations - the ones that he has NOT made.

13 de fevereiro de 2024
Opinião espontânea
logótipo da Oxfam GB

Resposta da Oxfam GB

Hi Susan, thank you for sharing this. It would be really great if you can contact us so we can look into how and why this happened. You can call us on 0300 200 1300 or email heretohelp@oxfam.org.uk. Thanks so much - Rob

Classificada 5 em 5 estrelas

I have visited Oxfam shop in New Malden…

I have visited Oxfam shop in New Malden on regular basis and have been impressed with the staff’s altitude, the range of items and the way the shop is run and managed. There is always plenty of good quality items at very fair prices. The shop is always clean and welcoming place.

11 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No dogs policy...why?…

One of the most expensive charity shops in Ely, Cambs but I like to look in all of the local charity shops (approximately 9 of them) I had been in about 8 already with my quiet, well behaved tiny pup and I was carrying her in my arm. Every other charity shop welcomed me and one nice lady even told me I didn't need to carry her. I got inside oxfams door by about 5 feet and was pounced on immediately by a polite apologetic lady stating that I couldn't have the pup in the store even though I was carrying her and she was very quiet. Of course i left immediately and stated my surprise that oxfam was the only charity shop in Ely that had a no dogs policy! I thought the whole of Ely was dog friendly as I even saw dogs in wilko.

6 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The Bigger Picture

I volunteer at Oxfam shop and regularly buy stuff from the shop. Oxfam makes the best out of every last penny they make to do good in this world. The ops budget is incredibly low and all the shops run on 100% unpaid volunteers to guarantee your donation or support for Oxfam only goes to those in need. I'm surprised to see many unhappy customer reviews. Please remember this is a charity and due to the lack of regular full time staff it's normal that many things go wrong. Please be patient and remember, when you shop at Oxfam not only do you get good deals but you also help hungry and sick innocent children and helpless mothers. Be kind

4 de janeiro de 2024
Opinião espontânea

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