Bait advertising. Advertising sales that simply don’t exist, item showed a price online, but then in the cart showed the full price and when contacting customer service online chat they dismis... Ver mais
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Very happy customer arrived so quickly even over Christma Extra bonuses included. Will definitely order again through oxygen nutrition. I have been using the product ordered for awhile now found the b... Ver mais
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Excellent customer service! Easy to enquire if they actually do have the items in stock rather than just relying on the Webpage. Once order done, products sent quickly & well packaged. Enormous thanks... Ver mais
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I had spoken to Jaiyden at oxygen Nutrition regarding my lost order. It turns out that it had just been stolen from my front porch. Jaiyden offered to ship out the same order for free to a different a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Essentials For Life At Low Prices - Australia's Home of Affordable Nutrition. We come with a simple mission: Bring knowledge and ethic back to the nutrition and supplement industry that too often lacked it, without the "meat head" atmosphere. Making healthy affordable. Our team try a lot of bad products so you don't have to. Oxygen is the home of affordable nutrition. We have consistently delivered on this goal for over seven years and have cemented ourselves as one of the most trusted and easily most affordable providers of health foods and sports nutrition in Australia.
Informações de contacto
3,6
Aceitável
76 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I've been a loyal customer for over two…
I've been a loyal customer for over two years, but after my latest experience, I’m done. I received an unsealed box with 5 bars missing—an unacceptable mistake for any business, let alone one that claims to be professional.
Instead of owning up and resolving the issue quickly, their response was to push the blame on me and ask for batch numbers—information they should already have from their own fulfillment records. Expecting customers to do their job for them is ridiculous.
If this is how they treat regular customers, imagine what first-timers go through. I won’t be buying from them again, and I’ll be making sure others know exactly how they operate.
Avoid at all costs. You’ve been warned
25 de abril de 2025
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Tiju,
We’re genuinely sorry that this experience left you feeling disappointed, especially after being a long-time customer — that’s never what we want.
However, we do want to clarify a few important details for transparency. Our team responded promptly, requesting batch information to investigate the issue with our supplier. This is a standard step in our process to ensure quality and prevent future errors.
Despite the tone and the challenges in communication we received from you, we still sent you a full replacement box at no cost, as a goodwill gesture, even though you had not opted into our Easy Protection policy, which covers such scenarios.
We stand by how the team handled this matter — fairly, respectfully, and above all, with the aim of resolving it. We're sorry to see you go, but wish you the best and thank you for your previous support.
Oxygen Team 💙
The best customer service when i had an…
The best customer service when i had an issue it was immediately resolved. Great service.
30 de abril de 2025
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Sara
Thanks so much for your kind words! We're thrilled to hear our team was able to resolve your issue quickly — that's exactly the level of service we aim to provide every time. We truly appreciate your support! 💙
First time ordering from Oxygen and a…
First time ordering from Oxygen and a packing error was made, wrote an email and used their chat feature to follow up the next day. I received the most pleasantly surprising reply from Jaiyden with exceptional customer service and an incredibly positive outcome
29 de abril de 2025
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Nadia
Thank you so much for your kind words and for taking the time to share your experience! We're sorry to hear there was a packing error with your first order, but we're absolutely thrilled that Jaiyden was able to turn things around for you with exceptional service.
We’ll be sure to pass your feedback on—it’ll mean a lot to him and the team! We’re so happy to have you as part of the Oxygen family and look forward to looking after you again soon.
Warm regards,
Oxygen Customer Care Team
Cannot get in contact
Cannot get in contact - email, website, phone no one to account. Have ordered before but they have sent me the wrong order and cannot be contacted. Cannot sign into the website as nothing works.
Finally got onto someone and they have rectified the incorrect order.
21 de abril de 2025
Opinião espontânea
Resposta da Oxygen Nutrition
Hi there!
Thank you for your review.
It seems you've left this feedback anonymously, which makes it difficult for us to reach out and resolve the issue. We want to assure you that all our contact channels are working properly.
Please don’t hesitate to give us a call at 02 6290 6635 (Monday to Friday, 9 AM - 4 PM), or you can also reach us via email at care@oxygennutrition.com.au. We’ll be more than happy to assist you with your order and any login issues you’re experiencing.
We look forward to resolving this for you as quickly as possible.
Prompt and professional replies to…
Prompt and professional replies to queries. Extremely helpful. I am a first time customer and very impressed by the service. Will use this company again for my supplement needs.
10 de janeiro de 2025
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Aesthete
Thank you so much for the fantastic review! We're so glad to hear that you had a great experience with our team and that you're impressed with our service. It's always a pleasure to welcome first-time customers, and we're excited to have earned your trust!
We look forward to seeing you again for all your supplement needs. Thanks again for choosing Oxygen Nutrition! 💙
Very happy customer
Very happy customer arrived so quickly even over Christma Extra bonuses included. Will definitely order again through oxygen nutrition. I have been using the product ordered for awhile now found the best company to get them through.
30 de dezembro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi there Helen!
Thank you so much for your fantastic 5 star review! 🌟 We’re delighted to hear that your order arrived quickly, even during the busy Christmas period, and that you enjoyed the extra bonuses. 😊
It’s wonderful to know that you’ve found Oxygen Nutrition to be your go-to for your favourite products. Your support means so much to us, and we’re excited to continue seeing you in the future.
If there’s anything else we can do to make your experience even better, just let us know. Thanks again for your kind words!
My order hasn’t been delivered.
My order of creatine faction labs 500g was ordered 3 days ago, it was said to be delivered yesterday but as i checked nothing was their, it said on the tracking website aramax that my order has been delivered but it hasn’t came to my house.
23 de novembro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi there Hasan
Thank you for reaching out. I’ve looked into your order, and I can see that we haven’t received any direct contact from you regarding this issue. We always recommend getting in touch with us first so we can resolve things quickly.
We’ve already submitted an inquiry to Aramex to request a proof of delivery (POD) and will email you a copy once we receive it.
Please don’t hesitate to reach out directly if you need further assistance. We’re here to help!
Thanks,
Oxygen Nutrition Team
Great quick delivery & refund easy
Great quick delivery. Offered voucher or refund, for items out of stock. Issued refund immediately when requested & quick, easy, excellent communication 👏
7 de novembro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi there! Thank you so much for the fantastic review! We’re thrilled to hear you enjoyed our quick delivery and communication. Ensuring a smooth experience is our top priority, and we're glad we could provide you with prompt support and options for out of stock items. We look forward to seeing you again soon! 😊💙
Replacement pillar !
I received my parcel from oxygen nutrition on Friday and one of supplements was smashed so I emailed to oxygen nutrition and received a reply back on next Monday with a replacement. The company responded really quickly and acted fast, I am very happy and definitely recommend it to anyone.
4 de novembro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Li-An
Thank you so much for the amazing review! We’re thrilled to hear that our team was able to resolve the issue quickly and that you're happy with the replacement.
We always aim to provide fast and efficient service, and your feedback means a lot to us. Thanks for recommending us, and we look forward to seeing you again soon!
Oxygen Nutrition Team
Poor customer service and product quiality
I have recently put an order for a few boxes of protein bars.
Firstly, it took 11 days to deliver it, instead of 1-2 days advised on website.
Secondly I tried to cancel items while order was waiting to be shipped, it was not possible and customer service advised they wont do it, despite the order was not shipped for another 3 days after my email.
And finally when arrived all the bars seem to be melted and stick to their cover. Product seems to be damaged and dangerous to consume.
1 de novembro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Arthur
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Unfortunately, we don’t have an order reference here, so we’re unable to look into this specific issue.
Please get in contact with us directly with your order details, and we’ll do our best to resolve everything for you as quickly as possible. Your satisfaction is very important to us, and we want to make sure we address all of your concerns.
Oxygen Nutrition Team
Jaiyden was excellent!
Jaiyden was excellent! Australia Post had accidentally left my package at a neighbouring business but before I found that out, I had emailed customer support and the response was efficient.
Jaiyden’s interaction was probably the first I’ve dealt with where I felt like a normal person and not just a customer they have to deal with. Genuinely interested in the outcome of how I got my parcel the next day (Australia Post were very quick to fix that error also and the postie who usually does this run was also apologetic).
Very patient with the constant email updates I sent also haha.
4 de outubro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi there Frances
Wow, thank you so much for your fantastic feedback! 🌟 We're thrilled to hear that Jaiyden provided you with excellent service and made you feel like a valued person rather than just another customer. That’s what we strive for!
We're also glad to hear that Australia Post sorted out the mix-up quickly. It’s great to know that you received your parcel the next day. If you ever need anything else or have more questions, don’t hesitate to reach out.
Thanks again for your kind words, and for choosing us! 😊
Liam
Unbelievable Customer Support
I had spoken to Jaiyden at oxygen Nutrition regarding my lost order. It turns out that it had just been stolen from my front porch. Jaiyden offered to ship out the same order for free to a different address. The promptness of contact and taking care of customers is of another level. Highly recommend.
19 de setembro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Wow, thank you so much for the amazing 5 star review Stavros! We’re beyond thrilled that Jaiyden could jump in and turn a frustrating situation around for you. We’re all about going the extra mile to take care of our customers, and we’re so happy you felt that! Your recommendation means the world to us! Thanks again for choosing us for your supplement needs! 💙
The customer service is exceptional
The customer service is exceptional, products are very competitively priced and delivery is quick, everything I appreciate in a business. I have had nothing but positive results with Oxygen Nutrition. Thanks guys.
11 de setembro de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi there Margaret,
Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with our customer service, competitive pricing, and quick delivery. It's great to know that you're seeing positive results with Oxygen Nutrition too!
We truly appreciate your support and look forward to continuing to provide you with the best service and products. Thanks again for choosing us! 💙
Exceptional customer service
Exceptional customer service - the team go above and beyond to fix any issues regarding orders. Quick delivery and great options for supplements on their website.
16 de agosto de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Samantha,
Thank you so much for your 5 star review, it has made our day!
Your appreciation of our delivery and supplement options means a lot to us as well!
We greatly appreciate your support and thanks again for your kind words and for choosing Oxygen Nutrition!
Oxygen Nutrition Team
Great Customer Service
There was the wrong items that were delivered to me when I made an online purchase
The team was very professional and prompt with their response and handled the situation extremely well
Great customer service and extremely satisfied
Will shop again and remain a constant customer
5 stars
11 de julho de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi there Petros
Thanks so much for the awesome review! 🌟 We're really sorry about the mix-up with your order, but we're glad our team could sort it out quickly for you. It's great to hear you're happy with our customer service. Can't wait to have you shop with us again!
Oxygen Nutrition
Great Company and products with…
Great Company and products with excellent postage time and special offer, well done Oxygen :)
4 de junho de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Shaun, thank you so much for your fantastic 5 star review!
We're delighted to hear that you find our products and postage time excellent. Your appreciation of our special offers means a lot to us as well!
We greatly appreciate your support and thanks again for your kind words and for choosing Oxygen Nutrition!
Oxygen Nutrition Team
Cheaper than others
Cheaper than others, smooth ordering process,excellent communication and fast delivery.
4 de junho de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Sayed
Thank you so much for your wonderful feedback!
We're thrilled to hear that you found our prices competitive, our ordering process smooth, our communication excellent, and our delivery fast. Providing a seamless experience from start to finish is what we strive for.
We appreciate your support and look forward to seeing you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Thanks again for choosing us!
Oxygen Nutrition Team
Cant fault it!!!
Super user friendly website, great prices and fast delivery!!! Can't fault it !
5 de junho de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Lisa
Thank you so much for your glowing review!
We're thrilled to hear that you found our website super user-friendly, enjoyed our great prices, and experienced fast delivery. Your satisfaction is our priority, and we're delighted that you had such a positive experience with us.
Oxygen Nutrition Team
Fast delivery with great prices!
Easy checkout process, fast delivery and great product!
31 de maio de 2024
Opinião espontânea
Resposta da Oxygen Nutrition
Hi Jennifer
Thank you for your wonderful feedback!
We're delighted to hear that you found our checkout process easy, experienced fast delivery, and are pleased with our products. Providing a seamless shopping experience and delivering quality products promptly are top priorities for us.
Oxygen Nutrition Team
Resposta da Oxygen Nutrition
Hi Evan
Thank you so much for your feedback!
We're thrilled to hear that you appreciate our great prices and fast shipping. Providing value and delivering promptly are core aspects of our commitment to customer satisfaction.
Oxygen Nutrition Team
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