P Louise Opiniões 141

Product sent was different to product advertised, sent various emails and facebook messages but never get a reply. Awful customer service

Amazing service maddie was lovely and seen us through the day . Only downfall was the signal in the building! Had the best time with my daughter for her birthday

The staff are so helpful and mad it such a nice experience for my two girls also the products and lay out of the place Is 10/10

My two girls had such an amazing experience they loved every minute and they’re so looking forward to seeing the Manchester Trafford Centre store when it opens

My daughter said she had the best day off her life

Great experience. Guy doing pass the parcel was great ! Such an enjoyable experience for the kids & adults, thank you x

I’ve never ordered from TT shop before but heard good stuff about this brand so gave it a go.
Ordered arrived in less than 24 hours! Box was beautiful and the items look great. Look forward to trying them.
Many thanks😊

Ho fatto un ordine il 31 dicembre. È passato più di un mese e non è arrivato. Ho provato a contattarli via mail ma non rispondono. Ho buttato 200 euro perché mi sembra veramente una truffa.
Nonostante abbiano mandato il tracciamento del pacco è fermo da un mese.

Christmas present for my 3 daughters, absolutely amazing will definitely be back. Staff are so friendly and the decor is stunning! #glossinthegarden

Brilliant experience with gloss in the garden

Very good experience loved every minute of it all staff are great

Iv ordered quite a lot of stuff off plouise but lately they keep getting my orders wrong then they try to argue point when there in wrong ordered again spent £130 loads off stuff missing again they offered me £25 refund even though it will cost me a lot more than that to replace whats missing plouise have become a joke wont be ordering again im done rip off

I ordered the full teddy bear collection for my daughters birthday and all of the boxes arrived ripped and crushed. I was advised that the boxes are “just shipping boxes” and that damage is essentially acceptable. For a £130 order, where presentation clearly forms part of the appeal, this was extremely disappointing 😢

Do not got to the P Louise Academy in Stockport. My partner took my daughter back on December. She was in a traffic que to get in when she was approached by Security saying the parking was full. He told where she should go out side the industrial estate to park on a residential street as the site has parking cameras. She left the site and parked a short distance away and walked back. We have now had a parking fine even though she didn't park up. They have used the same image for the beginning of the supposed offence and the end. In the photo you can see our lights are on as the engine is running and the security guy standing next to our car talking to my partner through the drivers window. A car behind is waiting with their window down to see what the security guy has to say. We have a family tracking app which shows where she actually parked. And the duration of the supposed offence is recorded as 1 min 31 secs. They have rejected our appeal and saying can go to an independent appeal but if we lose that we will have to pay 100 pound instead of 60 pound. Contacted P Louise and they aint interested. Provably get a cut out of all the fines given for sitting in a traffic jam. Absolute joke.

I’m really disappointed, 90% of my professional makeup kit is plouise. I love every other plouise product I have ever ordered however my mother brought me a bunch of products for Christmas and I had too send too back as they were damaged. I emailed customer care and notified them that my off the record pallet was damaged and my a sprinkle of wishes pallet was damaged and sent the items back to be exchanged I received my replacements today and the off the record pallet is the same one I sent back just with a replacement mirror I am so disappointed I’m thinking about just sending it back and getting my money back

I have ordered twice now for my nieces for Christmas both orders costing me £50 per time I’m now down £100
I have emailed and emailed and no one has got back to me ,DO NOT USE THIS BRAND
very unprofessional, sad little girls at Christmas when I couldn’t afford to buy them anything els as I never got a refund or the items

Ordered online, parcel didnt arrive but seems it was Google pay at fault not relaying the full address. Refund has been initiated due to the birthday passing and alternative gift arranged.

I ordered a large quantity of items at Christmas. They never arrived. I had to contact customer services. They then sent me half of the order. I had to contact customer services again. Still waiting for their reply. Very angry as I spent lots of money and have not been given a refund.

Scammers - stay well clear - I purchased items in their boxing day sale to which they sent out (three separate times)without addressing the items correctly. They then said they were not sure what the problem was and that they would refund the order and I could put the order through again.....but paying full price for the items at £50 more then what I had originally paid. I can't help but think this was a massive ploy to get out of honouring the sale prices that they had advertised. Resulted in my daughter not getting the one thing she really wanted for her birthday. Customer services team didn't want to know!

Edited: The customer service contacted me regarding the issues I have experienced and in fairness the issue was due to Tik Tok not them so im happy to give them the missing stars 🥳🥳

Not a quite 5 stars yet due to few bumps with orders. I have to say customer service replied to my issues and even offered free return for exchange but also stated the package must be unopened well how I supposed to notice wrong type of pjs and stained without opening the bag 🙄 ordering from website I find more convenient as it looks they are taking better care packing the items compare to when I ordered on Tik Tok and had brush box without brushes or missing items in set box. I do like they stuff to the point that I only discovered them end of December and im only few £ away to reach CEO level in their reward programme but if issues will happening I will go somewhere else.