Great service and will definitely be back! Items were very reasonably priced and were posted quickly so my chinchillas could enjoy their gifts!
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Leia as opiniões dos outros
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Ver mais
A empresa respondeu
Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Ver mais
A empresa respondeu
Excellent service - the food came and my rabbits are very happy and munching merrily Thank you Julie Hewison
Informações sobre a empresa
Escrito pela empresa
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Informações de contacto
Unit G21, The Avenues, NE11 0NJ, Gateshead, Reino Unido
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,2
Bom
238 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick delivery
5 de maio de 2026
Prompt, reliable service.
Prompt, reliable service. Thank you Package Pets. Our border collie loves her frisbees.
7 de abril de 2026
Good quality items and very excellent…
Good quality items and very excellent service
7 de abril de 2026
Good price and fast postage
26 de agosto de 2025
The toys stopped charging after one go
23 de fevereiro de 2026
It was so easy to order & it arrived on…
It was so easy to order & it arrived on time!
10 de fevereiro de 2026
Very quick delivery.
9 de fevereiro de 2026
Very poor value for money and even worse customer support
I purchased what was described as a large loose bag of Pedigree Biscrok gravy bones for £3.99. The item arrived as an unlabelled bag containing only 25 biscuits, with no weight information and no best-before date.
I contacted the seller to query the quantity, value for money, and lack of labelling. Instead of explaining or offering a resolution, the seller responded in a hostile and accusatory manner, claiming I was being abusive simply for raising concerns and stating that I would leave honest feedback.
No apology, clarification, or attempt to resolve the issue was provided. The communication was unprofessional throughout. I would not recommend this seller based on my experience.
12 de janeiro de 2026
Opinião espontânea
Resposta da Package Pets
Hi there,
This is a 'Pick 'n' mix' item what you would find at your local bricks and motor pet shop. The item is weighed and put into either a resealable bag or a branded back depending on bag availablity and treat.
Thanks
Good quality products
Good quality products. Bought 2 replacement scratching posts for our cat - he loves them! They are well made and last a while.
1 de dezembro de 2025
Trixie mice
Trixie mice
I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to have the black ones only, I got a reply within 24hrs saying yes it was possible, very speedy response and easy transaction, thank you I've now got a happy kitten again
7 de outubro de 2025
My dog loves the natural treats
My dog loves the natural treats, when we came in the door tonight the bag of treats had been posted through the letterbox and she smelt them then started skipping
13 de outubro de 2025
Still waiting for my 'express delivery'…
Still waiting for my 'express delivery' order!!!!
25 de setembro de 2025
Whole cage had cracks in and was awful…
Whole cage had cracks in and was awful to put together. So cheaply made and flimsy.
4 de agosto de 2025
First time I have placed a order with…
First time I have placed a order with Package Pets, ordering and delivery was good. I would certainly order with them again.
29 de julho de 2025
Great to deal with and fantastic email…
Great to deal with and fantastic email support. Did have a problem and email them and the support was fantastic and a replacement was sent out. Very kind person.
27 de junho de 2025
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