PackTurtle had my dogs' favorite stuffie toy at the best price, and it arrived faster than the ones I've bought from another company. I will definitely be a repeat buyer when they have the item back... Ver mais
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Leia as opiniões dos outros
My order was shipped promptly and I received my item and perfect condition. My granddaughter loved her new Creature from the Black Lagoon.
Amazing figure, and ordering through Pack Turtle far exceeded my expectations! Figures can be a pain to try and get, but Pack Turtle had it and without mark-ups so I was THRILLED. the shipping was qui... Ver mais
A empresa respondeu
Ordered the Hot Wheels City Expansion Track Pack and it was shipped the same day. Very carefully packaged and in perfect, new condition. This item is frequently sold out at Target and Amazon and Pack... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Selling everything fun and collectible. Toys, action figures, collectibles, games, t-shirts, pet toys and more!
Informações de contacto
Chesapeake, Virginia, Estados Unidos da América
- 888-382-3967
- help@packturtle.com
- packturtle.com
4,8
Excelente
141 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Pack Turtle
Thank you so much for your wonderful review! We really appreciate your feedback on our communication and customer service. Your support means so much, and we hope you enjoy your purchase. We look forward to assisting you again soon!
The waiting was killing me but was worth it
Even though I was so desperate to receive my order, the wait was worth it …you guys gain a new customer .. thank you guys and a Happy New Year…
28 de dezembro de 2024
Resposta da Pack Turtle
Thank you so much for your generous review and for choosing us! We’re excited to have gained you as a new customer, and we're so happy to hear the wait was worth it. Wishing you a wonderful New Year, and we look forward to serving you again soon!
First Time Buying From Pack Turtle - AWESOME Experience
I had not previously heard of Pack Turtle, but they had a specific figure that I wanted available in "Mint" condition, so I took a chance ordering from them based on positive reviews I had seen online.
Well, I'm glad I took that chance! The ordering process was easy, my package was shipped quickly, and best of all, the figure was packaged EXTREMELY well and arrived in perfect condition.
Overall, a 5 star experience!
26 de dezembro de 2024
Resposta da Pack Turtle
Thank you so much for your kind words and for taking a chance on us! We’re thrilled to hear that you had such a positive experience with Pack Turtle. We work hard to ensure our customers receive their items quickly and in perfect condition, and it’s wonderful to know we met your expectations. We hope to welcome you back soon!
You guys are great
20 de dezembro de 2024
Resposta da Pack Turtle
Thank you so much for leaving us a review! We truly appreciate your support and look forward to serving you again soon. Feel free to contact us with anything you may need!
The Pack Turtle Team
The Pack Turtle Team, shipped my product on time and was exactly how they represented it. My kiddo will be so happy to have this strange item, he will love it.
Thank you for making him happy.
Carrie
3 de dezembro de 2024
Resposta da Pack Turtle
Thank you so much for your wonderful review! It is our pleasure to help, and we couldn't be happier to hear the figure arrived right on time. Thanks again for choosing Pack Turtle—we truly appreciate your support!
Good deal
Good deal! Packaging was awesome 👌 shipping was right on time! Thanks
21 de novembro de 2024
Resposta da Pack Turtle
Thank you for the great review! We're glad to hear you were happy with the packaging and quick shipping. Thanks again for supporting us at Pack Turtle, and we hope you enjoy your purchase. We look forward to seeing you again soon!
Timely responses
Timely responses and great customer service. Received my package way sooner than expected.
15 de novembro de 2024
Resposta da Pack Turtle
Thank you for the wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that your package arrived earlier than expected. We’re grateful to have you as a customer and can't wait to assist you again!
Resposta da Pack Turtle
Thank you for the fantastic review! We're so happy you had a great experience with our site and enjoyed the email updates. We appreciate your support! If you need anything, feel free to reach out. We look forward to seeing you again soon!
I love your site.
I love your site.
Everything always arrives well packed and intact.
29 de outubro de 2024
Resposta da Pack Turtle
Thank you for your kind review! We're so glad to hear that you’re happy with our site and that your orders always arrive well-packed and in great condition. We strive to provide excellent service, and your feedback means a lot to us. We truly appreciate your support and look forward to serving you again soon!
Great communication and packaging
Great communication and packaging. I appreciate you!
29 de outubro de 2024
Resposta da Pack Turtle
Thank you so much, Sandra! I'm so happy to hear you were pleased with the communication and packaging. It's amazing customers like you that make what we do so rewarding. I hope you enjoy your action figures, and I look forward to serving you again soon!
Resposta da Pack Turtle
Thank you for your positive review! We aim to provide the best experience, and we're happy we could meet your expectations. Looking forward to your next visit!
Great experience
I ordered the premium finish ss03 megatron and loved it. Packaging was amazing and so was the figure. Pricing was the best I could find as well. 5/5 would recommend
25 de outubro de 2024
Resposta da Pack Turtle
Thank you for the awesome review! We're so happy to hear you loved the Premium Finish SS03 Megatron Figure and that both the packaging and pricing exceeded your expectations. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Thanks for choosing Pack Turtle!
Shipping was fast and the product was…
Shipping was fast and the product was delivered not damaged. Thank you so much! Will be making another purchase soon!
25 de outubro de 2024
Resposta da Pack Turtle
Thank you, Alysia, for your review! We're pleased to hear your order arrived quickly and without any issues. We truly appreciate your support and look forward to your return. Feel free to reach out with any questions.
Resposta da Pack Turtle
Thank you so much for your kind review, Shihab! We truly appreciate having you as a customer and look forward to welcoming you back soon. If you need anything at all, don’t hesitate to reach out. Thanks again!
Cheryl
I paid extra for fast shipping and did not get fast shipping.
I paid extra for fast shipping. I didn't receive it any earlier than normal so I asked for the fast shipping fee back of $10.23 .This company didn't even ship my package until late the next day then wanted to blame it on the hurricanes. Now they are ignoring me and blocked me from their website. I don't recommend. Horrible service. My item was late. When you said Thursday or Friday and it showed up Saturday. What is that called? I paid 10.23$ for 2-4 day shipping. I received it in 5. Can you do the math? They also blocked me from their website and refuse to reply to me on email but can reply to my review. It's $10.23 if a company is this greedy over that then they need to shut the doors. Amazon and eBay have all the figures they have with a better price and now that I've experienced them the same shipping date. Also the box to the figure was damaged. And my figure was opened and taken out of the box. Horrible service. Scam artists
7 de outubro de 2024
Opinião espontânea
Resposta da Pack Turtle
As explained in our shipping policy, orders placed after 11:00 AM are shipped the next day. Your order was placed after 11:00 AM on Monday, and it was shipped at 2:20 PM on Tuesday. You received your order on Saturday, 4 days after shipment. This is within the estimated USPS Priority Mail delivery estimate of 2-4 days. Despite the weather delays in your area due to Hurricane Helene, your order still arrived on time. Even though your order was delivered within the estimated time frame, you insisted on a refund of your shipping costs. We offered a full refund for your order upon return of the product, which you declined. Demanding a shipping refund when your order was not late is considered an attempt at fraud. We have a zero-tolerance policy against fraud and also harassment.
Just ordered 80 hot wheel cars for my…
Just ordered 80 hot wheel cars for my business and Pack Turtle did great! Amazing prices, better than everything arose online. They Also shipped out very fast and got here way faster than expected with great packing quality and not missing any cars! Thank you pack turtle team!!
20 de novembro de 2023
Opinião espontânea
Resposta da Pack Turtle
Hi Zachary,
Thank you for your Trustpilot review and for taking the time to share your amazing experience with others! We understand the importance of quick delivery, and are proud to offer fast, reliable shipping. Hope to see you again soon and Happy Holidays! Cheryl
Stood by their product, overall very positive experience
Ordered a D&D Black Dragon Trophy Plaque (originally made by WizKids, a WOTC subsidiary) from PackTurtle and the order shipped quickly and was incredibly well-packaged.
When it arrived I had some questions about the paint job on the model not matching the promo images from WizKids (the dragon heads do not have the green overtone shown in WizKids' promo images) and reached out to PackTurtle to ask about it. Despite PackTurtle only being a reseller and not manufacturing original item, Cheryl sent photos of each of the Black Dragon Trophy Plaques they had in inventory and offered to either do an exchange for any of the heads in their inventory or a refund if I was unhappy with the paint job on the trophy I had received.
After looking at each of the items in inventory I could tell it was a quality control issue on WOTC's end and not an issue with the specific item sent by PackTurtle so I kept the one I had, but PackTurtle's willingness to back the quality of their products, even when they weren't the original manufacturer, is something I don't usually see with resellers.
Additionally, Cheryl was incredibly polite and helpful throughout the entire process. I wouldn't hesitate to shop from them again in the future and highly recommend them as an online merchant.
18 de outubro de 2022
Opinião espontânea
Resposta da Pack Turtle
Hi Corwin,
Thank you so much for the thorough Trustpilot review! It is important to us to receive positive feedback through reviews like this. It was such a pleasure helping you and I am looking forward to seeing you again soon. Let us know if there is anything you may need. Thanks again, Corwin and have an amazing week!
Cheryl
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