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Paddle Outlet Opiniões 

241
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TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent price. Quick delivery. I ordered a Pro-Z Tango 200 kayak. The only issue was that they didn't have the colour that I ordered but Conor came back to me within 15 mins of my order and ex... Ver mais

Classificada 5 em 5 estrelas

Easy transaction, quick delivery with good communication throughout. I bought the Beachbox shower for surf trips and camping. Great piece of kit. Will definitely use Paddle Outlet again!

Classificada 5 em 5 estrelas

I was surprised when I saw this shop has yak attack products in stock. I bought black pack in orange color. Very happy with the service. Previously I ordered couple yak attack items from USA but then... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service from Paddle Outlet. We had delivery of our Tango 300 Family pack within 48 hours. Very quick and easy to inflate, robust, very good quality and easy to fit seats which are... Ver mais

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Escrito pela empresa

We specialise in selling premium paddle sports equipment within the UK and the EU.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

241 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,9

Todas as opiniões

(241)

57 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Shipped to the US

I am in the US. The kayak I wanted was no longer available over here I purchased from paddle outlet and couldn’t be more pleased with the help they provided while my kayak was stuck in customs (Fed Ex issues). Getting the kayak to the US was quick, without the delay in customs, I would have had the kayak in the 5 days they stated it would take. Paddle outlet was fast to answer any emails and inquiry’s. Great company to work with.

14 de junho de 2024
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Resposta da Paddle Outlet

Happy to be of assistance and pleased we could get everything sorted out for you.

Classificada 5 em 5 estrelas

Would recommend this company

I was afraid to order from a company in a different country. But glad I did. Just got the kayak chair I ordered. Came in faster than the kayak, lol. I was also informed every step of the way on the location of package. Thanks 👍👍

2 de julho de 2024
logótipo da Paddle Outlet

Resposta da Paddle Outlet

We pride ourselves on being able to ship to many different countries outside of the UK. Pleased you were happy with the service

Classificada 1 em 5 estrelas

Paddle Outlet made a mess...

I ordered a seat for a kayak fully aware that I will have to pay import customs. As usual, I put in my working address for shipping, and personal address for payment. Unfortunatelly, Paddle Outlet made a mess of that, so DHL charged import customs to my company! That made a hole lot of problems for the company. Finally, we managed to transfer that bill to me, but in the procces expenses literally doubled. I grossely overpaid that seat thanks to this store. Never again...

10 de junho de 2024
logótipo da Paddle Outlet

Resposta da Paddle Outlet

Hi Tihomir,

We at Paddle Outlet feel that this is a harsh review of our services.

Shipping to Europe is much more complicated than it used to be and we are proud of the level of service we provide our European customers.

That said, the Billing Address on an order is most often used for payment verification to prevent fraudulent orders. The Shipping Address is used to arrange delivery of the items. In future it may be worth contacting the retailer at the time in order to make sure something like you've experienced doesn't happen again.

It is however worth noting, that we do not have any control over Importation Taxes, we used the Delivery Address as given to us and apparently the courier has charged you incorrectly. However we cannot confirm this is the case as at no point in the process did you contact us to see if we could help at all.

At Paddle Outlet we have strong working relationships with the couriers we use and it is possible that we may have been of some assistance. Which is why I do not believe a 1* review is a reflection of our business or services, we have shipped a great product, as ordered when requested and the courier has charged you based on the Delivery Address provided, you have decided that this is our fault and yet not given us a opportunity to assist you.

As such we would appreciate it if you would consider amending your review?

Regards

Conor

Classificada 5 em 5 estrelas

Nice store

I liked - interesting and wide assortment for Yakattack.
And prices were fine too.
I had some questions and response were received fast and it was quite personal.
Additionally - store is making good promotions which made me place a final order. Recommended store.

30 de maio de 2024
logótipo da Paddle Outlet

Resposta da Paddle Outlet

Pleased you're happy with our service

Classificada 4 em 5 estrelas

They gave me a refund for an item that…

They gave me a refund for an item that was defective and they could not replace it. It was done promptly.

23 de abril de 2024
logótipo da Paddle Outlet

Resposta da Paddle Outlet

Sorry that you had a issue with your item on this correct, I'm pleased you were still happy with the service you received

Classificada 5 em 5 estrelas

Ordered blackfoot angler 130

Ordered the blackfoot angler 130 and it was shipped to the Netherlands quite rapidly and without issues. There was a YakAttack fishing crate freebie offer on, but unfortunately it wasn’t available outside the Uk, but they gave me a 5% discount on the kayak instead.

1 de maio de 2024
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