Excellent price. Quick delivery. I ordered a Pro-Z Tango 200 kayak. The only issue was that they didn't have the colour that I ordered but Conor came back to me within 15 mins of my order and ex... Ver mais
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Leia as opiniões dos outros
Easy transaction, quick delivery with good communication throughout. I bought the Beachbox shower for surf trips and camping. Great piece of kit. Will definitely use Paddle Outlet again!
I was surprised when I saw this shop has yak attack products in stock. I bought black pack in orange color. Very happy with the service. Previously I ordered couple yak attack items from USA but then... Ver mais
Excellent customer service from Paddle Outlet. We had delivery of our Tango 300 Family pack within 48 hours. Very quick and easy to inflate, robust, very good quality and easy to fit seats which are... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We specialise in selling premium paddle sports equipment within the UK and the EU.
Informações de contacto
Unit 2, New Line Industrial Estate, The Sidings, OL13 9RW, Bacup, Reino Unido
- 01202 237306
- info@paddleoutlet.store
- paddleoutlet.store
4,9
Excelente
241 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Paddle Outlet
Thank you for the feedback
I’ve ordered an item Thursday at night…
I’ve ordered an item Thursday at night and got it home (Poland) at 10:00 a.m. on Monday. Do You want something more?
4 de abril de 2024
Resposta da Paddle Outlet
Thank you for the review, we pride ourselves on our service
Prompt responses when I needed help…
Prompt responses when I needed help with my order. Proactive to ensure I had a good customer experience.
22 de março de 2024
Great place to buy your water sports equipment.
Very easy to find what I wanted on the website. A competitive price and super fast delivery.
20 de março de 2024
everything okay
shipping fast and accurate, product sold at competitive price, communication quite detailed - Everything ok
12 de março de 2024
Fast freight for a slow paddle
Seemingly the only company on the planet stocking replacement bladders for an Aquaglide Columbia tandem kayak.
Very attentive and courteous staff but a variety of freight options would have been appreciated.
7 de março de 2024
Crackerlacking service
Paddle outlet I found was a easy website to navigate the products I was specifically looking for a yakattack Blackpak Pro kayak fishing crate in olive green
Ordered the said item on Sunday and was delivered by 14.30 on Tuesday so I was impressed with the prompt service
The fishing crate was well packed for delivery All in all a great service
5 de março de 2024
Frábær sendingar tími og eins var varan…
Frábær sendingar tími og eins var varan betri en ég átti von á sem sagt 5 stjörnur takk fyrir
10 de dezembro de 2023
good prices and great service
26 de novembro de 2023
Bit confused
I was a bit confused by this purchase. After spending almost £300 on a product I got no email confirmation or any sort of correspondence to say that the purchase had taken place so I was very concerned. Then I was directed to download the Shop app in order to track my package. After reading about the Shop app online it had terrible reviews, and was attempting to access all my emails so I was further concerned that this whole purchase had been a scam. Then suddenly I got a fedex email pertaining to a delivery, but none of the shipping numbers matched any of the ones I had for the purchase, so was unsure if this was even for the correct product.
In the end, it was the items I had ordered but I had spent a good few days stressing and worrying that I had been scammed. I even attempted to call a few times but everytime it went straight to answering machine.
I would just recommend a receipt of purchase via email, and not to use or reccomend strange third party sites.
24 de novembro de 2023
Resposta da Paddle Outlet
Hello Mairead, thanks for your custom and comments
For the purposes of others reading this we would like to reply and clarify some items that re untrue. And for record note that this is the first time any issues have been raised. You will see by our speed of reply we care deeply when any review is not 5 Star
1) Every single order gets an order email confirmation. We use Shopify, the biggest global web platform and this is automated, accurate and trustworthy to confirm an order
2) Download the Shop App, this is a Shopify feature, it is nothing to do with Paddle Outlet and Paddle Outlet does not require or request this. It is a nice way to track the order for Shopify purchases, nothing more.
3) Shop App = this is NOT us... we feel it unfair to put a negative comment against our business with 3/5 Stars when it seems there is confusion between Shop App and Paddle Outlet. We are a specialist kayak store, Shop is an online giant app.
4) Every customer gets an email to a) Confirm Order, B) Confirm shipment, C) FedEx or Royal Mail email with tracking
5) Customer above had 2x boxes... each box has a tracking number... only the Master box tracking number is sent out by Shopify emails... but all area accessed via the same Master
6) We have ZERO missed calls from the mobile number the customer here gave, whilst we are often busy on the phone, we will always make sure to reply to the customer
Finally, for any customer reading this we would like to note the timeline of the transactions.
Purchase = Friday 24th November 6pm
Despatch = Monday 27th November 12noon
Delivery = Tuesday 28th November 10am
We make it clear we do not operate over the weekend. The item was shipped within 3 business hours, and delivered within 1 business day. We cannot do any better than this
To Mairead, we ask that you reassess your interpretation of the service, you are giving negative feedback to things outside our control. We delivered you order very fast, and send clear emails that perhaps went to your Junk folder. We partner with Shop and Shopify as global leaders, the biggest and safest for our customers to use... if you have concerns about their App, please leave THEM a bad review. We feel our service here was as good as it can get. If you would choose to edit the review it would be appreciated. We take each review very seriously.
Thanks for your custom, and if any future customers read this and require further reassurance please email use directly. Thanks for your time.
The Paddle Outlet Team
Competitive price fast delivery
Ordered a kayak. Very competitive price, delivered extremely fast. Ordered afternoon and was delivered next morning. Will use this firm again.
24 de novembro de 2023
Opinião espontânea
Excellent purchase and fantastic seller
Excellent purchase at really good price. Quick delivery too. Fantastic customer service when we were missing a small part from our order. Faultless company - would definitely recommend
14 de novembro de 2023
Prompt, efficient order/delivery
As before, my item came within a couple of days/
1 de novembro de 2023
Really good service
Really good service
Easy to navigate and order on website. Very easy to deal with
7 de outubro de 2023
Pleasant easy transaction A+++
8 de outubro de 2023
Very prompt service
Very prompt service, nice people to deal with. Only issue was with the left or right sidedness of the product I ordered, unsure why there was confusion, but prospective purchasers should be clear when ordering.
11 de setembro de 2023
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