Padel Racket Australia Opiniões 

Placed order with express shipping (shipped within 24 hours) still no order shipped. Tried contacting phone number listed goes straight to voicemail. Tried online form no response. Tried email twice no response.

I placed an order on 20th Dec and sale was confirmed. 5 days later, there were still no updates about shipping or tracking number and no reply after I emailed them.
Now, two weeks later, with another email sent to them. There’s still no reply and my order is still “waiting for fulfilment” when I enquired through their online chat. Terrible service and a total scam out of my $502. Will be complaining to my bank for the fraudulent transaction and scam.

Order placed 1 week back on 9th December but no update received. Not replying to emails or live chat. Should have read the reviews before placing my order

Ordered a padel racket 3 weeks ago. The website was and is still showing item in stock.

I wish I came and read the reviews here first before ordering as I'm having the exact same issues.

Sent emails, tried calling the mobile number and nothing. No updates and order not shipped. 3 weeks is beyond acceptable.

I will be calling my bank doing a charge back on my CC as the owner doesn't know how to run a business and at this stage seems like a scam.

Edit: they eventually sent me a tracking number and padel arrived

Second time ordering from them, first time for a racket went reasonably smoothly.
They never answered my emails or concerns when asking for updates, but after a 15 day wait, the item was finally delivered.

Now waiting on my second order from them (a padel bag), we are 14 days in, again no update from them despite sending 3 emails, 2 contact us forms, and calling the number they have on their website after an order is placed... still no response.

Edit - Decides to respond after this review was posted, only to inform me to wait longer.
Response came ~13 days after initial message, ~7 days after follow up message,

After placing an order I was personally contacted due to my racket being unavailable. This personal service worked in my favour as I was then offered a great price on a racquet that was more suitable. A game changer.

Terrible. Non-responsive after order. They are a scam site

I purchased a racket from their sale. It was a current model around 33% off with a further 5% off for signing up to emails. I was a little apprehensive as it was very good value and I've been burnt before by small providers not honouring sales. I used them in preference to a large overseas supplier. The sale was confirmed but there was no change in status for the delivery for 5 working days. Upon contacting them I was told the racket was out of stock and was offered another random racket. I asked for the original order or a refund daily for the next few days (as they are contactable 7 day a week) and a refund came through 4 days later - so not too bad - however would never use again.

AVOID!!! This company also advertises in NZ as "Padel Racket New Zealand" despite being based in Australia - charging international delivery fees and little protection from NZ consumer law. When my racket arrived after 10 days (not 3 to 5 as stated on their website), it was a completely different racket than what I had ordered. Several emails to their Customer Care line received no response, no acknowledgement. I tried messaging through their websites instant chat and received a brief reply saying they would send a courier label to return but they sent nothing and ghosted all further attempts at contact. After almost 3 weeks, I filed a complaint with the Australian Competition and Consumer Commission and emailed this to the company. They finally responded saying they had been busy, but would send a courier label to return the racket. After further chasing I finally received the label, and 5 weeks after the purchase I received my refund. It took prolonged attempts on my part and filing a formal complaint with the Australian Consumer agency to rectify their error and get my money back. This company shows no interest in customer service once they have your money, so if things go wrong, expect radio silence – Absolutely terrible.

Customer service really awful. My order have been stagnant for 2 weeks, the status have always been "waiting fulfillment", I don't even know what that means, is it being packed, is it being shipped or what? I've messaged, e-mailed them multiple times but receive zero answer. The local number shown in the website go through local agent, who's clueless about my order. Just avoid this shop at all cost, find another shop with better accountability, and customer service

I put my order at 12 June 2025, I haven’t heard any from them until I write this review on 17 June, where it should have been delivered to me. I wrote two emails to them on the 14th and 15th, but no replies until now

Customer service at this place is beyond disgusting. I paid for a padel racquet, then a few days later I was sent a refund without any explanation. After contacting them many times through the website and by email I am yet to have any sort of response. Putrid way to treat potential customers.

Terrible delivery!
I paid for receiving in 24/48 hours and it spent more than week.

No issues at all. Ordered online, product seems totally genuine and delivery was fast.

Great range of options to choose from.
Good advice regarding best fitted racket for my style of playing.
Very quick delivery and excellent customer service.

Amazing experience.
From purchasing online to timely delivery ⭐️⭐️⭐️⭐️⭐️

Pretty good quality for such a good price. It came with a cover which I didnt expect that and I got it delivered so fast! I recommend it!

Such a nice knowledge about rackets and really good after sales service. I got my tracking number really quick and the padel racket arrived in just a few days. Many thanks!

They help me to decide which racket was better for me as I didn't have any idea about what racket was going to be better for my control/defense style of playing.

I end up buying the Starvie Titania Kepler 2.0 that also has a rough surface so I can have a bit more of spin.

Once I placed the order, the delivery took 3 days to get into my house.

Looks like this company is managed by padel players as their website is made for users that know what they are looking for. Actually, I found quite usefull the filters they have so you can search with no waste of time what you want. Since I didn't know much about rackets, I just send a message through the live chat and they replied me with some rackets that fit my needs.

I recommend them 100%.

Thanks,