I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and w... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and w... Ver mais
A empresa respondeu
Pai Cleansing oil has a subtle scent and feels very refreshing on my skin. I also use the Pai Phaze gel cleanser, which removes dirt, oil and sunscreen on my face. The Pai Phaze gel cleanser really cl... Ver mais
I received my products today. I have used the Light Work cleansing oil previously and love the lightweight but effective oil. I have just tried the acid toner and love it.....it does not sting or ir... Ver mais
A empresa respondeu
I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x
A empresa respondeu
Escrito pela empresa
Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Takes over 3 weeks to receive the order because Pai Skincare uses the cheapest shipping method available to them and then lie and gaslight about it.
The package arrived on time and I liked the product. The exfoliation feature is gentle. The cloth dries quickly.
Pai Cleansing oil has a subtle scent and feels very refreshing on my skin. I also use the Pai Phaze gel cleanser, which removes dirt, oil and sunscreen on my face. The Pai Phaze gel cleanser really clears the skin and feels refreshing.
bought as a gift for wife, arrived on time well packaged, she is pleased with this item.

Resposta da Pai Skincare

Resposta da Pai Skincare
I received my products today.
I have used the Light Work cleansing oil previously and love the lightweight but effective oil.
I have just tried the acid toner and love it.....it does not sting or irritate my super sensitive skin and I like that it is a brightening and exfoliating toner.

Resposta da Pai Skincare
I’m a huge fan of the rose hip seed oil!! I’m 32 and I’ve started to see my skin looking a little dull, so I’ve been searching for a product to give it some life - this is it! Better than any synthetic product I’ve tried. I even wear it in the morning.

Resposta da Pai Skincare
I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and warm and they gave me a refund for the product. They’re such a brilliant company, not just for their incredible products but also because of the team themselves.

Resposta da Pai Skincare
Only been using the product (Feather Canyon) a couple of days but I love it, its already healed my sore dry eye lids and the packaging is lovely. Its a pleasure to use. If I could afford it I would buy the whole range :)

Resposta da Pai Skincare
Order arrived very quickly! The tan is a lovely natural colour, so easy to apply and non streaky. Can be built up over a few days into a deeper tan…it is lovely.

Resposta da Pai Skincare

Resposta da Pai Skincare
I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x

Resposta da Pai Skincare
Ha habido un error con la direccion de envío, no por mí parte, me he dado cuenta enseguida y he pedido el cambio de dirección pero no ha sido capaces de hacerlo. Incompetencia total. Muy decepcionada
I've always had slightly sensitive skin but shortly after turning 40 it turned really sensitive! I tried multiple skin care ranges and I had a reaction to all of them.
I came across Pai from an advert on Facebook and after filling in a help form with a picture of my poor red reactive face I received a reply from Katya and a plan to try and sort my face out.
Its been 3 months now and my face is finally happy again...no more redness or reaction. The products are not greasy and thankfully do not make my face break out.
I have found Pai to be great from a customer service point of view as well they have always been quick in replying to emails and when I had an issue with a pump on a product a replacement was sent out immediately.
Only a couple of niggles is that the moisturiser is in a lovely bottle however it is a plastic bag in the bottle which isn't ideal. The products are expensive and there always seems to be an offer on for a free product over a certain spend amount...it would be great if they just lowered the prices a bit instead of the free product offer that you might not even use.
Anyway these are minor points and I'm just grateful to have a skin care routine that my face is happy with.
Thanks Pai 😍

Resposta da Pai Skincare
I bought Rosehip oil and it arrived the next day - speedy service!

Resposta da Pai Skincare
One star is far too high, I’d like to give them a minus. Purchased a cream from Pai because they claim their products are for sensitive skin and they’re supposedly “there for you” if you need help. I had a very severe reaction to the cream in question and weeks later my skin is still not healed. I contacted Pai immediately, explained everything and sent photos. They asked me to return the product to them to investigate it and said they would give me a refund. Over two weeks later and I had heard nothing from them. I contacted them and after sending them the tracking number for the return, again, they refunded me. No mention of my reaction, no explanation as to any testing of the cream I’d returned, was there a mistake in the formula? Who knows, I doubt they’ll contact me ever again, they simply do not care. Disgusting.

Resposta da Pai Skincare
Ordered products the evening before and they arrived by the next afternoon which I was not expecting! No issues with any of the products contrary to other reviews.

Resposta da Pai Skincare
Cuando te suscribes supuestamente te dan un código de descuento del 15%. Pues no funciona, pero los correos bien que llegan. Por otro lado te ofrecen 3x2 boosters, pues cuando los pones en el carrito tampoco se aplica la promoción. Me parece una estafa rastrera y que desprestigia a la marca.

Resposta da Pai Skincare
Purchased the new body wash and in shower moisturiser. It’s okay-nothing wrong with it but just underwhelmed really. Fragrance is ever so slight but I didn’t find it pleasant. The new in shower moisturiser didn’t feel to do anything really. Slightly disappointed.

Resposta da Pai Skincare
Ordered the Instant Kalmer Serum and the Rosehip Facial Oil for my sensitive, rosacea-prone skin. The facial oil seems very good, and I think the serum will work for me too, but I have a big moan - the impossible, terrible packaging! Unlike every other skincare product I've ever tried, Pai packs its products in horrible, thick, coarse cardboard that is just like the stuff that huge Amazon boxes use. Not only is the cardboard very offputting, because it's not exactly the texture I'm hoping to achieve, it's also packaged in a counter-intuitive manner. Instead of easy openings at the top and bottom of the carton, Pai packages open at the side, and you have to prize open the thick cardboard and manoeuvre the lotion out sideways, which is a real nuisance. I lost fifteen minutes and two fingernails doing this! Unless the serum turns out to be a miracle worker I shall not reorder, as I don't fancy the hassle of opening the package. Why can't they use thin, card containers with sensible top and bottom openings, like everyone else? What are trying to achieve with their nasty, frustrating cardboard puzzles? Beats me.

Resposta da Pai Skincare
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.