Banner for Pai Skincare

Pai Skincare Opiniões 48

TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pai Cleansing oil has a subtle scent and feels very refreshing on my skin. I also use the Pai Phaze gel cleanser, which removes dirt, oil and sunscreen on my face. The Pai Phaze gel cleanser really cl... Ver mais

Classificada 2 em 5 estrelas

I received my products today. I have used the Light Work cleansing oil previously and love the lightweight but effective oil. I have just tried the acid toner and love it.....it does not sting or ir... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x

A empresa respondeu

Informações sobre a empresa

  1. Clínica de dermatologia
  2. Fornecedor de produtos de beleza
  3. Fábrica de cosméticos
  4. Loja de cosméticos
  5. Loja de cosmética

Sobre Pai Skincare

Escrito pela empresa

Pai redefines what natural skincare can do. Through pioneering green chemistry, Pai transforms high-performing natural ingredients into clinically proven formulas that deliver powerful results while working in harmony with sensitive skin. Proving nature can outperform the synthetic standard.

Pai proudly formulates (and manufactures) all products in a dedicated West London lab - where the natural magic happens. Every product is independently tested for 96 hours - four times longer than the industry standard for safe, long-term use.

Informações de contacto

3,9

Bom

TrustScore: 4 em 5

48 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Durchschnittlich

Hat leider bei mir keine große Begeisterung hervorgerufen.

Sowohl phytofill serum als auch das Rosenöl Gesichtsöl. Das Öl hat einen gewöhnungsbedürftigen Geruch, der mich an modrige heuballen erinnert.

Beides lässt sich gut auftragen und zieht auch gut ein. Hautverbesserung könnte ich nicht erkennen.

10 de outubro de 2024
Opinião espontânea
logótipo da Pai Skincare

Resposta da Pai Skincare

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Ihnen der Duft unseres Phytofill Boosters und Hagebuttenöls nicht gefallen hat. Der natürliche, erdige Duft unseres Hagebuttenöls kann anfangs etwas ungewohnt sein, aber wir freuen uns, dass Sie es ausprobieren.

Es freut uns zu hören, dass die Produkte gut einziehen, aber wir bedauern, dass Sie nicht die gewünschten Hautverbesserungen feststellen konnten. Jeder Mensch hat eine andere Haut, und manchmal dauert es etwas, bis sich Ergebnisse zeigen.

Wir besprechen gerne Ihre Routine oder empfehlen Ihnen andere Produkte, die besser zu Ihren Hautbedürfnissen passen. Sie können uns jederzeit unter support@paiskincare.com kontaktieren.

Nochmals vielen Dank für Ihr Feedback. Es hilft uns wirklich bei der Weiterentwicklung unserer Produkte.

Pai Customer Experience Team

Classificada 5 em 5 estrelas

Great Customer Service

They offer an over the phone consultant who listens to your skin concerns/issues and helps you to find what products will help with no pressure to buy any or all of it. They actually listen to you. And everything I have ordered has worked well with my sensitive skin. It is pricey but does last a long time and I feel it's worth it. I honestly can't remember when my first order or my consult was, so I put May 1st. I've ordered a few times with them, the latest being through their Amazon store.

1 de maio de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Long delivery

I really do like Pai skincare products especially the featherweight eye-cream. The only problem is the delivery - Pai really needs to choose a different courier service. Once it was delivered to a random shop instead of my home address and all the other times I have ordered it’s taken almost 14 days to receive the products. This is too long in my opinion, especially when you’re delivering within Europe.

16 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Terrible delivery

Im a fan of Pais products but the delivery is really bad. My first order never arrived. I orderd again and it again didnt arrive. I found out it was dropped at Some random store. Had to drive 30 minutes to find it there. Not worth the hassle.

5 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Received a bloody pad instead of product

Instead of a sample of sunscreen, a sampler gave me a bloody tissue/pad packed inside the sunscreen pack. Once I sent a friendly email to their customer service notifying them about the error, they offered no replacement for the sample or any other compensation for the rather traumatising experience with their products. Would definitely not buy!

19 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent all round service

Excellent all round service. Ordered a whole skincare routine for day and night. Items were shipped FAST! And arrived perfectly packed. A few comments said about the plastic bag being inside the bottle? This is for easier recycling and you still get the amount per gram you paid for even if you think the bottle is a bit big. Too early to comment on how good the products are for my skin but just for the shopping experience alone it gets 5 stars. If a product doesn't suit me doesn't mean there's an issue. The products have a light/no smell and have loads of excellent ingredients in so I am really happy. Can't wait to see how it goes over the next few weeks/months.

5 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Deceptive products

Tiny amount of product in a plastc bag in a deceptive frosted bottle that could hold double the amount you actually get. The cleanser for red skin burnt my face. The rosehip oil burnt my face. Pricey products that are not worth it. Scam

22 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Its my first time with Pai Skincare and…

Its my first time with Pai Skincare and I absolutely love it! ❤️ I started using it 3 days ago and OMG my skin is so nice and looking so fresh. The customer service was great. Sarah was very nice and helpful. Delivery was super fast which I didn't even expect it that fast. For everything I'm absolutely recommending it!!!

11 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent skincare

Excellent skincare, I especially love their vitamin C oil (great results!) and zinc oxide suncream (which I use all year round). I've tried some of their serums and the glow products, all gentle on the skin and very pleasant to use.

4 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Complete scam!

This company claim to give you 15% off if you subscribe to their newsletter, it’s a complete scam!!! They never sent me the code, so I emailed them asking for it. It even says in their FAQ when emailing them…”I’ve not received my discount code”….and then suggests you to email them if that is the case….naturally hoping that people won’t be bothered to go to the hassle. The fact this is even a FAQ means they clearly are aware they don’t actually send a code to anyone and it’s a lie. I have emailed three times over the last week. Not a single response. Yet they manage to frequently send out the newsletter I am now signed up for. I think this is incredibly bad business practices and a company should not be allowed to scam clients this way. I have since had two other people sign up to their newsletter, and they also did not receive a code. Guessing they won’t ever email me back, cause they obviously don’t supply any discount. Therefore I now refuse to shop with them. They must loose so much business by lying to people this way. Sad really

5 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Dont bother subscribing

I am extremely disappointed with the customer services response. The company claim to give 15% off if you subscribe. I did this and received a code which continually stated that the code cant be used. I contacted customer services by email and later by whatsapp and they asked for the code which I input. I replied immediately with the code. There is Still no response days later from Pai.

6 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Love their rosehip cleansing oil!

Great customer service, fab product and fast delivery!

Love their rosehip cleansing oil! The first ever cleanser to leave my face feeling clean but not dry.

Thank you!

10 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Buyer deception (tiny product pouch in large glass tube)

Shocked and horrified to discover that Pai Skincare uses little plastic pouch containers for some of their creams and serums that they fit (hide) inside the product’s frosted, opaque external glass container. This practice allows them to trick the consumer in two different ways. Firstly, visually, the buyers think they’re getting more product than in reality. Secondly, they make the wasteful and environmentally toxic decision to use plastic when there’s absolutely no need for it aside from consumer deception. In today’s world when our planet and bodies are suffocating under excess plastic consumption and waste, this practice is shameful and deplorable.

Buyers, don’t be fooled by that eco-friendly cardboard packaging around the product. They really couldn’t care less. (By the way, this is already on top of
having my small order arrive in a massive shipping container, so more waste on that end).

Needless to say, I’m permanently switching brands.

2 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great products and customer service

Great products and customer service.
I've been a customer for coming up to a year & just placed my 3rd order. My fav products are:
- The Anthemis moisturiser which is perfect for very sensitive skin.
- Virtuous Circle: A gentle yet effective exfoliator
- All Becomes Clear: Serum to help with blemishes that works but is still gentle.

24 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Not worth the price tag

Considering the price, the Avocado & Jojoba Hydrating Moisturizer does nothing much for the skin. If you're after a cream that hydrates, then that's all it'll do. But I guess you can find that in a organic cream that's half the price. I would not recommend this product.

1 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Impossible glow

Great service. Order got here in 2 days! I ordered the new product "impossible glow" after seeing it on Instagram, loving it. I use it for my face only with some moisturiser, makes me look like I have caught some sun.

11 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service - bought a kit but one of the bottles was leaking. It’s called Light Work and is an oil based water soluble cleanser. They offered to replace it immediately once I explained the problem. This was all resolved within an hour or so which was brilliant service. The products themselves are good and the dedication to the environment re: packaging and recycling Is very commendable. Products are expensive however they do work and don’t contain evil vile concoctions that I don’t wish to have on my skin so does this balance out? Only if my bank balance does really. Long term use? Not sure yet. Excellent customer service nonetheless.

13 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely quality products

I'm a new convert to Pai as I decided not to use chemicals on my skin anymore. I hardly ever leave reviews but since I came on here before I bought my items and there's hardly any reviews I thought I'd leave one... Yes the products are a bit more expensive but they work wonders and you get what you pay for - high quality products that leave your skin with a youthful glow and don't contain any nasty chemicals. So far I bought the 'Love & Haight' moisturizer, Hyaluronic Acid & Vitamin C drops. My skin (dry) looks so refreshed and glowing and you only need a tiny bit of product each day so they will last. I have a lot of acne scars on my back and adding the vit c drops to my body moisturizer has definitely improved the scarring. Packaging is fully recyclable and you can return your bottles to their recycling scheme (not used this yet)

17 de fevereiro de 2022
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais