Palm and Olive Opiniões 36

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

ORDERED A TREE FERN ON THE 2ND MAY, WE KNEW IT'S JUST A FEW DAYS DELIVERLY, SO I DID CONTACT THE COMPANY, AS THERE SEEMED TO BE A DELAY. IT WAS AN ISSUE WITH MY POSTCODE, SO MY ORDER COULDN'T BE DE... Ver mais

Classificada 1 em 5 estrelas

Over 5 weeks for rely. Responded wants threat to pull money back, then it arrived damaged. Promised a 10% refund and 12 days later still wait.

Classificada 5 em 5 estrelas

I am delighted with my Olive Tree which was personally delivered in this awful heat. I believe I was the 31st customer of the day and he still had another delivery to do. He must be exhausted! Ver... Ver mais

Classificada 5 em 5 estrelas

Delivered to our rural location within week of ordering which was pleasantly unexpected considering some previous reviews. Great contact with delivery driver on day ( but could have done with some pri... Ver mais

Informações sobre a empresa

  1. Jardim

Escrito pela empresa

Palm & Olive is a UK-based specialist in premium garden trees, planters, and outdoor furniture. We offer a curated selection of Mediterranean and exotic plants—such as olive trees, palm trees, and Dicksonia ferns—sourced directly from trusted growers in Spain, Italy, and beyond. Our products are chosen not only for their beauty but for their ability to thrive in British gardens. We also supply handcrafted teak garden furniture and high-quality terracotta pots, bringing timeless elegance and natural charm to outdoor spaces. With expert customer service, nationwide delivery, and a passion for design, we help you create gardens that inspire. From city patios to country estates, there’s a right tree for every space.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

36 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Over 5 weeks for rely

Over 5 weeks for rely. Responded wants threat to pull money back, then it arrived damaged.
Promised a 10% refund and 12 days later still wait.

18 de maio de 2026
Classificada 5 em 5 estrelas

Absolutely recommend

I am delighted with my Olive Tree which was personally delivered in this awful heat. I believe I was the 31st customer of the day and he still had another delivery to do.
He must be exhausted!

Very very happy with the quality, value for money and the service.

28 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

ORDERED A TREE FERN ON THE 2ND MAY

ORDERED A TREE FERN ON THE 2ND MAY, WE KNEW IT'S JUST A FEW DAYS DELIVERLY, SO I DID CONTACT THE COMPANY, AS THERE SEEMED TO BE A DELAY. IT WAS AN ISSUE WITH MY POSTCODE, SO MY ORDER COULDN'T BE DELIVERED, SO AFTER SORTING THAT OUT, AHMAD SAID HE WOULD SEND ANOTHER TREE FERN OUT AFTER THE BANK HOLIDAY, WHICH WAS FINE WITH US.
THEN LAST EVENING (SAT 23RD MAY), DOOR BELL RANG, IT WAS AHMAD WITH OUR TREE FERN, AT 8PM, WE WERE MOST SURPRISED & PLEASE. NOW HOW GOOD IS THAT, COMING FROM LONDON TO US IN THE EVENING, WITH A GOOD SIZED TREE FERN, THE FOND'S ARE USUALLY CUT OFF FOR DELIVERIES, THIS ONE STILL HAD IT'S FONDS, WHICH MADE IT A GOOD SIZE INDEED.
SO FOR GOOD CUSTOMER SERVICE 10 OUT OF 10 BRILLIANT.

23 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Delivery updates

Some delays with delivery, communication could be improved however, when raised addressed promptly. No issues what so ever with actual product, just delivery.

21 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I bought a teak banana bench on April…

I bought a teak banana bench on April 5th. No contact at all other than a receipt. I have not received the item. I emailed the company on April 18, no reply. I used their contact form on April 28. No response! I told them if I do not hear from them by May 5, I am entitled to a refund but would still like the bench to be delivered! They are nearly out of time, they must give a refund if not delivered in 30 days. As I have not had any contact so far, I suspect I will have to contact my bank to claw the money back. Nothing but hassle! Check the company out on Companies House, then use Google maps to find the address of the person running this outfit.

5 de abril de 2026
Opinião espontânea
logótipo da Palm and Olive

Resposta da Palm and Olive

Dear JR,

Please accept our sincerest apologies. We fully recognize that we failed to meet the standards you deserve, and we are truly sorry for the silence you experienced. While we faced some unforeseen challenges behind the scenes that were out of our control, that is no excuse for the lack of communication.

We want to make this right immediately. Please email us with your order number so we can prioritize your case, whether that is ensuring immediate delivery or issuing a full refund. As a gesture of goodwill for the hassle, we would also like to provide you with a 30% discount code for any future order once we have resolved this to your satisfaction.

We are learning from this mistake and working hard to improve our processes every day. We hope to have the chance to earn back your trust.

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