Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I place my order two weeks ago, but nothing. No confirmation shipping email, nothing from customer service, and when you click on FAQs you realize the site is fake.

Classificada 1 em 5 estrelas

Ordered product on July 24th, 2025. After checking tracking, product was shipped back to sender on Aug 1st, 2025, for no apparent reason. Waited it out in case there was just a temporary setback, but... Ver mais

Classificada 2 em 5 estrelas

I'm very disappointed with the customer service, and upset that I have still not received my order. I made the order on 25th July 2025, over 2 months ago. I've tried to reach out to the custo... Ver mais

Classificada 2 em 5 estrelas

They take a month before completing a step and there is 4 or 5 steps. So basically, you will have your item reveived by 3-5 months after purchase at their website. Goodluck waiting. I am s... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

Rivora Official Page


Informações de contacto

1,5

Muito mau

TrustScore: 1.5 em 5

208 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Scam scam scam

Scam scam scam. Please don’t buy from here. Looks like most of the reviews are face.

I’m still waiting for my order and there is no communication or reply to any emails

Update - Delivered after a month. Please be careful when ordering don’t believe their delivery timeline

7 de maio de 2025
Opinião espontânea
logótipo da Rivora

Resposta da Rivora

Hi there,

We’re really sorry to hear you feel this way, and we completely understand how frustrating delays can be.

However, we’ve checked your order status and can confirm that it was successfully delivered. If you haven’t received it, please let us know so we can investigate further with the courier.

We always aim to provide fast and clear communication, and we’d be more than happy to assist you further. Feel free to reach out with your order number so we can help resolve this as quickly as possible.

Classificada 1 em 5 estrelas

Order was never delivered

Order was never delivered, they take your money and do not respond to any communications , got my bank involved and they send a generic email without responding to any of my concern and they updated fake tracking showing order is delivered which was not and tracking did not match my post code so another one of their scam, so they are basically a scam.

28 de fevereiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Horrible service, product is decent

I had the same experience as many others. I ordered Lana on Feb 12th for Valentine’s Day, and one month goes by and I never receive it. During this one month I sent Pamly 2 emails about this issue. Finally I call my credit card company to dispute the charge, and then lo and behold the company emails me and says it’s on its way. It arrived, and the product is decent. Gets hotter than the cheap ones on Amazon which is good, but overall not worth the price tag.

12 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Like many others

Like many others, I ordered, waited, and never received anything. I reached out to try to get more information or cancel my order and never received a reply so I disputed the charge. You probably shouldn’t have automatic marketing emails for people to leave reviews when you don’t ship products. 0 stars.

13 de abril de 2025
Classificada 1 em 5 estrelas

This is a scam,it’s all fake

Order #10101 This is a scam it’s all fake, I ordered 2months ago and I didn’t receive anything yet. All this good reviews is from than so they can scam the other people please please be careful.

11 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

4 months Delivery, Noisy, Ineffective

Yet another cheap & mass produced product which has a bit of branding added for credibility. But if you look beyond the well achieved ad campaign, paid influencers and snazzy website / insta, you will discover a cheap and inefficient mass produced product, with poor customer service and a loooong deliver time (4 months in my case).

I have seen these same devices (but unbranded) for sale on AliExpress for as little as 7 euro! The heat setting is fine, but a hot water bottle is way better in my opinion. The battery drains very quickly. The massage setting, well....don't even bother with it. I think they mentioned 'discreet' in their campaign. Well, they'll hear you coming from Space with this thing set to massage mode.

Save yourself the hassle, you don't need this junk in your life. I experience a lot of menstrual pain and this did sweet f*** all for me, other than cost time, energy and money.

Aoife

12 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Order #10485 Purchased in the 30 mar…

Order #10485 Purchased in the 30 mar but until now there is no reply or tracking number. What a shame

30 de março de 2025
Opinião espontânea
logótipo da Rivora

Resposta da Rivora

We’re really sorry for the delay and any frustration this has caused.

We’ve looked into your order and can confirm that it was successfully delivered. If you haven’t received it or believe there’s been an issue, please reach out to us directly so we can investigate and resolve it as quickly as possible.

We truly appreciate your patience and sincerely apologise for the lack of communication — we’re working on improving our response times and customer experience every day.

Classificada 1 em 5 estrelas

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! SCAMMERS. Such a big scam. I’ve ordered one of the Lana device in the beginning of February and nothing only the order status changers from order to ready to ship and it has been like that for over a month and I paid over a $100 for it.

4 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a Lana for my girlfriend…

I ordered a Lana for my girlfriend almost a month ago and haven't had any updates on why it's taking so long..It still shows that it's pending. I emailed and sent a dm multiple times and no reply.. horrible customer service.

30 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Worst experience.

Firstly there is literally no express delivery. It took about month and half to arrive and they even don't reply emails. And my order was also delivered to wrong place even though I told them to change address a week earlier and they agreed but they messed up at last as i saw in older comments and think my experience would be different but no their services are not good as they claim to be. Now i lost my money and product too and they didn't replied my mail yet.

26 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Why I have to write a review?

Why I have to write a review? I have order end of January for my girlfriend, the idea was a gift for valentines day and today I wait still for the delivery!!!
I write a E-Mail end of February and they no answer! Very Bad Service and I want my money back! Such a SCAM!

22 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Its been over three weeks since order…

Its been over three weeks since order placed and no update on order status.
They dont respond to Dms and emails. And they delete comments you make on their insta post.
PURE SCAM

21 de fevereiro de 2025
Opinião espontânea
logótipo da Rivora

Resposta da Rivora

We’re truly sorry to hear about your experience and understand how upsetting this must be.

We’ve checked your order and can confirm that it was successfully delivered. If you haven’t received it, please contact us directly so we can urgently look into it and resolve the issue for you.

We also sincerely apologise if you felt ignored — we never intend to make anyone feel unheard. We’ve recently experienced a high volume of messages and are working hard to get back to everyone as quickly as possible.

Please reach out with your order number and we’ll make sure you’re taken care of.

Classificada 1 em 5 estrelas

No communication on dispatching of the…

No communication on dispatching of the item ordered over a month ago and it hasn't left your store. Would just love some communication especially for an expensive item. I've tried to get in touch and had nothing in return

20 de fevereiro de 2025
Classificada 1 em 5 estrelas

Absolute scam

Absolute scam! Placed two orders, never received any! It’s been 4 weeks!!! No reaction from the customer support, every message I have sent is being ignored.
Shame on you.

14 de fevereiro de 2025
Opinião espontânea

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