I place my order two weeks ago, but nothing. No confirmation shipping email, nothing from customer service, and when you click on FAQs you realize the site is fake.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered product on July 24th, 2025. After checking tracking, product was shipped back to sender on Aug 1st, 2025, for no apparent reason. Waited it out in case there was just a temporary setback, but... Ver mais
I'm very disappointed with the customer service, and upset that I have still not received my order. I made the order on 25th July 2025, over 2 months ago. I've tried to reach out to the custo... Ver mais
They take a month before completing a step and there is 4 or 5 steps. So basically, you will have your item reveived by 3-5 months after purchase at their website. Goodluck waiting. I am s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Rivora Official Page
Informações de contacto
Reino Unido
- pamly.co
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ikke modtaget mit produkt
Købte et produkt for flere måneder siden som jeg endnu ikke har modtaget. Har prøvet at skrive til dem over flere gange, men intet respons..
Es un timo
Es un timo. No lo compréis nunca llegará. Haced reclamación al banco
Long delivery time
Delivery took a very long time, and support didn't respond for a long time
Scam scam scam
Scam scam scam. Please don’t buy from here. Looks like most of the reviews are face.
I’m still waiting for my order and there is no communication or reply to any emails
Update - Delivered after a month. Please be careful when ordering don’t believe their delivery timeline

Resposta da Rivora
Order was never delivered
Order was never delivered, they take your money and do not respond to any communications , got my bank involved and they send a generic email without responding to any of my concern and they updated fake tracking showing order is delivered which was not and tracking did not match my post code so another one of their scam, so they are basically a scam.
Horrible service, product is decent
I had the same experience as many others. I ordered Lana on Feb 12th for Valentine’s Day, and one month goes by and I never receive it. During this one month I sent Pamly 2 emails about this issue. Finally I call my credit card company to dispute the charge, and then lo and behold the company emails me and says it’s on its way. It arrived, and the product is decent. Gets hotter than the cheap ones on Amazon which is good, but overall not worth the price tag.
Like many others
Like many others, I ordered, waited, and never received anything. I reached out to try to get more information or cancel my order and never received a reply so I disputed the charge. You probably shouldn’t have automatic marketing emails for people to leave reviews when you don’t ship products. 0 stars.
This is a scam,it’s all fake
Order #10101 This is a scam it’s all fake, I ordered 2months ago and I didn’t receive anything yet. All this good reviews is from than so they can scam the other people please please be careful.
It’s a scam unfortunately
It’s a scam unfortunately. I have reported.
4 months Delivery, Noisy, Ineffective
Yet another cheap & mass produced product which has a bit of branding added for credibility. But if you look beyond the well achieved ad campaign, paid influencers and snazzy website / insta, you will discover a cheap and inefficient mass produced product, with poor customer service and a loooong deliver time (4 months in my case).
I have seen these same devices (but unbranded) for sale on AliExpress for as little as 7 euro! The heat setting is fine, but a hot water bottle is way better in my opinion. The battery drains very quickly. The massage setting, well....don't even bother with it. I think they mentioned 'discreet' in their campaign. Well, they'll hear you coming from Space with this thing set to massage mode.
Save yourself the hassle, you don't need this junk in your life. I experience a lot of menstrual pain and this did sweet f*** all for me, other than cost time, energy and money.
Aoife
Order #10485 Purchased in the 30 mar…
Order #10485 Purchased in the 30 mar but until now there is no reply or tracking number. What a shame

Resposta da Rivora
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM! SCAMMERS. Such a big scam. I’ve ordered one of the Lana device in the beginning of February and nothing only the order status changers from order to ready to ship and it has been like that for over a month and I paid over a $100 for it.
I ordered a Lana for my girlfriend…
I ordered a Lana for my girlfriend almost a month ago and haven't had any updates on why it's taking so long..It still shows that it's pending. I emailed and sent a dm multiple times and no reply.. horrible customer service.
Worst experience.
Firstly there is literally no express delivery. It took about month and half to arrive and they even don't reply emails. And my order was also delivered to wrong place even though I told them to change address a week earlier and they agreed but they messed up at last as i saw in older comments and think my experience would be different but no their services are not good as they claim to be. Now i lost my money and product too and they didn't replied my mail yet.
Why I have to write a review?
Why I have to write a review? I have order end of January for my girlfriend, the idea was a gift for valentines day and today I wait still for the delivery!!!
I write a E-Mail end of February and they no answer! Very Bad Service and I want my money back! Such a SCAM!
Vare der ikke kommer.
Jeg Bestilte en var for 2 uger siden og har intet hørt fra dem. jeg har prøvet at skrive til dem, men de svare ikke. LAD VÆR MED AT HANDLE HER!!
Its been over three weeks since order…
Its been over three weeks since order placed and no update on order status.
They dont respond to Dms and emails. And they delete comments you make on their insta post.
PURE SCAM

Resposta da Rivora
No communication on dispatching of the…
No communication on dispatching of the item ordered over a month ago and it hasn't left your store. Would just love some communication especially for an expensive item. I've tried to get in touch and had nothing in return
Fake promises and No Customer service for delivery
It's been about two months since I ordered. I got a fake delivered message and I still dont have the package, and the customer service is non-responsive.
Absolute scam
Absolute scam! Placed two orders, never received any! It’s been 4 weeks!!! No reaction from the customer support, every message I have sent is being ignored.
Shame on you.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







