I place my order two weeks ago, but nothing. No confirmation shipping email, nothing from customer service, and when you click on FAQs you realize the site is fake.
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Leia as opiniões dos outros
Ordered product on July 24th, 2025. After checking tracking, product was shipped back to sender on Aug 1st, 2025, for no apparent reason. Waited it out in case there was just a temporary setback, but... Ver mais
I'm very disappointed with the customer service, and upset that I have still not received my order. I made the order on 25th July 2025, over 2 months ago. I've tried to reach out to the custo... Ver mais
They take a month before completing a step and there is 4 or 5 steps. So basically, you will have your item reveived by 3-5 months after purchase at their website. Goodluck waiting. I am s... Ver mais
A empresa respondeu
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Rivora Official Page
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Reino Unido
- pamly.co
1,5
Muito mau
208 opiniões
Não respondeu a opiniões negativas
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Terrible customer service and follow up
It's been nearly four months now since the first contact, the video I sent was sent on the 6th of December, on the 12th of December they told me they would send this to their supervisor, after following up because of the lack of communication on the 21st of December they finally responded on the 12th of January saying they would replace the unit and I've heard nothing from them since then despite emailing them on the 12th (confirming the address) and 22nd of January (yes, another follow up)
21 de fevereiro de 2024
Opinião espontânea
It’s been a couple of days since I…
It’s been a couple of days since I placed my order, also paid for express shipping, and yet not a single update, not really sure i made the right choice
16 de fevereiro de 2024
Opinião espontânea
The package never came
The package never came, the delivery company send my package from NYC to Brooklyn Mississippi instead of Brooklyn ny. After long time i get to talk to someone in support team, I gave the information they asked and everything but they never answer back. I still want a refund or better, the cramp thingie for my girlfriend.
22 de dezembro de 2023
The product is great and my wife and…
The product is great and my wife and daughters love it.
10 de agosto de 2023
Opinião espontânea
STAY AWAY
I ordered this for valentine going with 3-5 days express Delivery ,the information about the Delivery is misleading ,I emailed expressing my concern and got no response ,seems like a scam to me ,do not shop here ,I had to dispute this with my bank for a full refund.
5 de fevereiro de 2024
Opinião espontânea
Resposta da Rivora
Hi! We sincerely apologize for the delay and lack of communication. We have reached out to you via email to resolve this matter promptly. Thank you for your patience, and we are committed to rectifying this situation.
Very bad costumer support
Very bad. Besides the fact that the delivery took almost a month, I have made a special request, minutes after placing the order, and never got a response. Their chat support is horrible, as well as the responses from email.
The device itself I would give it 4/5
23 de dezembro de 2023
Resposta da Rivora
We apologize for the unsatisfactory experience you had with our delivery and customer service. It is concerning to hear that your special request went unanswered and that our support channels did not meet your expectations. We strive for excellence in all areas of our service, and it's clear we missed the mark in your case.
We would like to understand more about the special request you made and see how we can rectify this situation. Please email us at support@pamly.co with your order number and the details of your request. We are committed to improving our response time and customer support based on your feedback.
On a positive note, we're glad to hear that you rate the device 4/5. We're continually working to enhance our products, and your feedback is invaluable in this process.
We appreciate your patience and are determined to make things right for you. Thank you for sharing your experience, and we look forward to the opportunity to improve your overall impression of our company.
Broken after 3 months
I’ve been trying to get in contact with your company. My Pamly has randomly stopped working even though it’s fully charged, only after 3 months
28 de novembro de 2023
Resposta da Rivora
We apologize for the delay in delivering your order and the lack of communication you've experienced. It's certainly not the level of service we aim to provide. We understand your concerns and want to assure you that we are here to help.
To address this issue swiftly, please send us your order number and any additional details to support@pamly.co. Our team is ready to investigate this matter thoroughly and ensure a speedy resolution.
We value your business and are committed to rectifying this situation to your satisfaction. Thank you for your patience and understanding.
No customer service and no refunds to…
No customer service and no refunds to the returned item by courier..
14 de dezembro de 2023
Opinião espontânea
Resposta da Rivora
Thank you for taking the time to share your feedback with us on Trustpilot. We are truly sorry to hear about your experience regarding the lack of customer service and the issues you faced with the refund for your returned item. Please accept our sincerest apologies for any inconvenience and frustration this has caused.
Your satisfaction is our top priority, and it's clear that we have not lived up to this commitment in your case. We would like to make things right. Could you please provide us with your order number or any relevant details by contacting us at Support@pamly.co? This will help us to quickly identify your transaction and address the refund issue effectively.
We value your feedback as it helps us improve our services. We are committed to ensuring that your concerns are resolved promptly and to your satisfaction.
Thank you for your patience and understanding in this matter. We look forward to hearing from you soon.
It helped my girlfriend with her period…
It helped my girlfriend with her period a lot. Although it isn't 100% perfect, it is a great product for those months
24 de novembro de 2023
Terrible customer service
Terrible customer service. I can’t even get a response. Tried on multiple platforms to contact them. Very unresponsive.
Update: Pamly has not reached out directly via email after they replyed to this review. I supplied my email through Trustpilot as requested. Proves my point about their quality of customer service.
10 de janeiro de 2024
Opinião espontânea
Resposta da Rivora
We are truly sorry to hear about your experience with our customer service. It's concerning to know that you have not received a timely response through multiple platforms, and we apologize for any frustration and inconvenience this has caused.
We are committed to improving our communication and ensuring that your concerns are addressed promptly. As a next step, we will reach out to you directly via email to resolve any issues you're facing and provide the assistance you need.
Your feedback is crucial to us in improving our service, and we are grateful that you brought this to our attention. Thank you for your patience, and please look out for our email as we work to rectify this situation.
Stopped working after one use!!!!
23 de novembro de 2023
Resposta da Rivora
We are truly sorry to hear that your product stopped working after only one use. This is certainly not the experience we want our customers to have, and we understand your frustration.
To assist you as quickly as possible, we will be reaching out to you via email to gather more details and arrange for a solution. We are committed to ensuring your satisfaction and will do our utmost to resolve this issue promptly.
Thank you for bringing this to our attention, and we apologize for the inconvenience this has caused. Please look out for our email, and we will work to make this right.
Unfortunately
Unfortunately, despite delivery being excellent, the product (which was a Christmas gift for my best friend) appears to be defective: it doesn’t heat past 15°: she has contacted the company using the card in the box, and I’m certain that it will be replaced without fuss promptly, but it’s very disappointing, as she’s just come on her period.
29 de novembro de 2023
Resposta da Rivora
We're truly sorry to hear that the product, which was intended as a special Christmas gift, did not meet your expectations due to a defect. We understand how disappointing this situation must be, especially given the timing and its intended use.
We appreciate you and your friend reaching out to us regarding this issue. Please rest assured, we are committed to resolving this promptly. Our team is already in the process of arranging for a replacement to be sent out without any fuss.
Your satisfaction and that of your friend are of the utmost importance to us. We apologize for any inconvenience this has caused and are working diligently to ensure that a replacement is provided swiftly.
Thank you for your patience and understanding in this matter. We are dedicated to making this right and appreciate the opportunity to do so.
The product does not work
The product does not work! Please sand me new product or bring back my money!
22 de novembro de 2023
Transformative Relief: A Review of Pamly Lana
Pamly Lana has been a game-changer for my wife, providing significant pain relief since she started using it. It's easy to use, highly effective, and offers great value for money. Her improved comfort and well-being have positively impacted her daily life, making this product a highly recommended choice for anyone seeking pain management solutions.
30 de outubro de 2023
Oder never came!!!
I ordered the product for my wife 2 months ago as a surprise gift, it hasn't arrived yet, I've been trying to reach customer service but no use and no one responds, I have been writing reviews about my experience still no response, I believe this is just another scam, I don't need your product anymore, I need my moneyomey back,
23 de outubro de 2023
Resposta da Rivora
We apologize for the extended delay in fulfilling your order. We understand how frustrating this wait must be and appreciate your patience. To address this issue directly and provide a timely update, we will be reaching out to you via email shortly.
Our team is prioritizing this matter to ensure it is resolved as quickly as possible. Your satisfaction is very important to us, and we are committed to making this right.
Thank you for bringing this to our attention, and please look out for our email.
My girl fiend says is very helpful and…
My girlfriend says is very helpful and she is very satisfied with the product, she use it now she had cramps because the menstruation and it really relives the pain, I recommend Lana, is a good product and I try it also and is nice to use, specially the massage option.
8 de dezembro de 2023
Opinião espontânea
It’s just not warm enough and not…
It’s just not warm enough and not strong enough to for massage
23 de outubro de 2023
Delayed delivery and very poor customer…
Delayed delivery and very poor customer service, do not recommend at all
23 de outubro de 2023
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