Rivora Opiniões 208

Resposta da Rivora

11/02/2024

We apologize for the extended delay in fulfilling your order. We understand how frustrating this wait must be and appreciate your patience. To address this issue directly and provide a timely update, we will be reaching out to you via email shortly.

Our team is prioritizing this matter to ensure it is resolved as quickly as possible. Your satisfaction is very important to us, and we are committed to making this right.

Thank you for bringing this to our attention, and please look out for our email.

Resposta da Rivora

2/11/2023

Hi,

I'm sorry to hear that you're experiencing issues with your Lana device. It's important to us that our customers enjoy the full benefits of our products, and it sounds like this has not been the case for you. Here's what we can do to help:

Firstly, please ensure that the charging cable is fully inserted into the device and that the power source is functioning correctly. Sometimes the issue can be as simple as a loose connection or an incompatible power outlet.

If the device still isn't charging, it could be a rare fault with the unit itself. We stand by the quality of our products, so we would like to offer you a replacement. Please reach out to our customer service team ( support@pamly.co ) with your order details, and we will guide you through the process of obtaining a replacement device.

We apologize for the inconvenience and are committed to resolving this issue for you promptly.

Warm regards,
Pamly Support Team :)

Resposta da Rivora

2/11/2023

Hi,

I'm sorry to hear that the Lana device did not meet your expectations in terms of heat and massage intensity. Your feedback is extremely valuable to us, as we continually strive to improve our products.

The Lana device is designed with safety and comfort in mind, offering a range of heat settings up to a maximum of 70 degrees Celsius to cater to different comfort levels and needs. However, if you find that the device does not get hot enough to provide you with relief, we would appreciate the opportunity to address this concern and see how we can assist you further.

Regarding the massage feature, we aim for a balance between efficacy and noise level, though we understand that preferences vary. We're sorry to hear that you found it loud and not as strong as you'd like. We will take this feedback into account for future product development.

As for immediate solutions, we'd like to offer a few suggestions:

1. Please ensure that the device is fully charged; sometimes, a lower charge can affect the performance of the heat and massage functions.

2. Try using the device over a thin layer of clothing to increase the sensation of heat.

3. Check if you are using the highest setting for both heat and massage to ensure maximum intensity.

If you've tried these steps and are still not satisfied, we encourage you to contact our customer service team. We would be happy to explore other ways to make your experience with Lana more satisfactory, including discussing a return or exchange if that is preferable to you.

Your comfort and satisfaction are our top priorities, and we're here to support you.

Best regards,
Pamly Support Team

Resposta da Rivora

23/08/2023

Hi,

I'm truly sorry to hear about the inconvenience you've experienced with our device Lana. I understand the disappointment this situation has caused you and your partner.

I want to reassure you that as per our previous email conversation, we have already processed a replacement for your faulty device, and it's on its way to you. Our support team took immediate action upon receiving your complaint, and we are committed to resolving this issue as swiftly as possible. We would never leave a customer behind with a faulty device, as we are committed to ensuring customer satisfaction.

I apologize for any confusion or delays that may have occurred, and I kindly ask for your patience as the replacement makes its way to your address. If you have any concerns or need further assistance, please do not hesitate to reach out to our customer support team at support@pamly.co

Once again, I apologize for the inconvenience, and I want to thank you for bringing this matter to our attention. We value your business, and we are working diligently to ensure that you have a satisfying experience with our product.

Best Wishes,
Pamly Support Team :)

Resposta da Rivora

11/08/2023

Hello Kayleigh

Thank you for your feedback. I've sent you an email to address the concerns you raised and provide more detailed information on the steps we're taking to enhance our service. Please check your inbox, and I genuinely hope we can resolve the issues to your satisfaction.

Warm regards,
Pamly Support Team :)

Resposta da Rivora

11/08/2023

Hello Sebastian,

Thank you for bringing this to our attention. I'm sincerely sorry for the inconvenience caused by the delayed delivery and the lack of communication on our part. We strive to offer the best service to our customers, and it's clear we fell short in this instance.

We're constantly working to improve our processes, and feedback like yours is invaluable in guiding those improvements. I'd like to investigate this issue further to ensure it doesn't happen again in the future. If you're comfortable doing so, please reach out to us directly with your order details, so we can make this right for you.

Thank you for your understanding, and once again, I apologize for the oversight.

Warm regards,
Pamly Support Team :)

Resposta da Rivora

15/07/2023

Hey,

We're really sorry for the inconvenience you're facing. International shipping complexities, particularly to certain regions, can occasionally cause unexpected delays beyond our control. We assure you, we're committed to getting your product to you. Please email our customer support team at Support@pamly.co with your order number, and we'll do our utmost to resolve this issue for you promptly.

Thank you for your understanding and patience.

Best,
Pamly Support Team :)

Resposta da Rivora

5/07/2023

Hi,

First and foremost, we genuinely appreciate you choosing to shop with us and for taking the time to leave your feedback. We're sincerely sorry to hear that your experience did not meet your expectations. At our company, we strive to deliver top-quality service to all our customers and it's deeply disheartening when we fall short.

We have meticulously looked into the concerns you mentioned. According to our records, your package was successfully delivered on June 2nd, as documented by our integrated tracking system. We take such matters seriously and therefore rely on an efficient system to keep track of our deliveries and to ensure they arrive at their respective destinations in a timely manner.

We also understand that you reached out to us through our live chat. In response to your query, our team requested that you confirm receipt of the package. We kindly urge you to double-check if you might have overlooked the package delivery or if someone else at your location might have received it on your behalf.

Please know that your satisfaction is our utmost priority. If you're still unable to locate your package, we would like to take further steps to resolve this issue promptly. Please reach out to our customer service team directly, and they will assist you accordingly.

Again, we apologize for any inconvenience and we appreciate your patience in this matter. We are here to help you and we're committed to rectifying this situation as swiftly and smoothly as possible.

Best Wishes,
Pamly Support Team :)