Panama Hats Direct Opiniões 

490
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service! The communication was clear and the customer service was great from oder to delivery. They even redirected my delivery to another country due to my travel plans. The Montecristi pan... Ver mais

Classificada 5 em 5 estrelas

Over the years just received my third hat! An excellent provision and a good service. Despite living a few thousand miles away, the hats' arrival through the post have always been timely and never... Ver mais

Classificada 5 em 5 estrelas

The real deal in Panama hats. I’ve bought 4 so far. Incredible selection and customization. Fair price. The best customer service I’ve ever gotten. From the moment you order, you get regular progres... Ver mais

Classificada 5 em 5 estrelas

The whole ordering experience was perfect, from the website to the continual and timely communication to the final product...everything was perfect. I customized mine with added crown height, and sooo... Ver mais

Informações sobre a empresa

  1. Loja de chapéus e bonés
  2. Loja de roupa

Informação fornecida por diversas fontes externas

Custom design your very own genuine Panama hat, or choose one from our inventory. We have 17+ years of excellent service.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

490 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(490)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very pleased, received many compliments

First hat wasn't the correct size but they were quite excellent in fixing the mistake. Have had the hat now for over a year and love it. I've received many complements on the hat while out and about as well.

7 de setembro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

I still have not received my …

I still have not received my replacement hat. I ordered it in Oct. last year. They sent it to my former address. It has been forwarded to our new address which we will not see until October

7 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Made selection easy

Made selection easy , size determination was accurate , and made prompt delivery. What more can you ask ?

7 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Love the high quality and great fit

Love the high quality and great fit. I got a slightly wider brim and love it when being in the the sun. Will definitely order another hat from Panama Direct!!!

7 de setembro de 2017
Opinião espontânea
Classificada 2 em 5 estrelas

I would not buy another hat from this company

The first hat was a cuenco; that experience was good enough that I decided to upgrade to a better panama. The first one came though with the box badly smashed. USPS would not allow me to inspect, so I refused shipment. PHD then said I should have accepted delivery. In any case, many weeks later, they shipped me a replacement.

After several years and not excessive use, the crown of the good hat is cracking.

7 de setembro de 2017
Opinião espontânea
logótipo da Panama Hats Direct

Resposta da Panama Hats Direct

You ordered from us in Aug 25, 2010 that is 7 years ago!

A lot has changed since then!

Yes i do remember you and rejecting your package you created a huge delay in service, the hat was probably not even damaged you overreacted and did not let us have a chance to help yo. on top of that a rejected package used to take months to return to Ecuador.

So what has changed? (in 7 years! since you ordered)

We do not ship direct to a customers from Ecuador anymore (unless requested to do so)
instead we use a faster method shipping express mail to Florida in a batch of hats where all hats are inspected for international shipping problems and fixed if needed and/or replaced then repacked and shipped within the USA to you.


1 - This insures no problems will be passed on to end user from international shipping
2 - Makes returns faster and easier
3 - Faster delivery and overall service
4 - Shipping cost is reduced both ways

We have made numerous changes including a New website professionally designed and programmed that helps on internal problems a lot we have a more streamlined workflow as many have commented on with pictures as we progress threw the building process!

better shipping options - faster service - more overall options .... their is so much it is hard to list it all ...

Casey

Classificada 5 em 5 estrelas

The Customer Service was Without Glitches

The customer service was efficient and uneventful. I have purchased six or seven hats over the last few years from PanamaHatsDirect and I've had no issues with the delivery or the quality of the product. The hats were received as represented in the online photos and descriptions. I think it goes without saying that I must've been satisfied if I returned as many times as I did.

7 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

The Real Deal! From the initial purchase experience …

From the initial purchase experience through to the delivery, the process couldn't have been smoother.
It exceeded my expectations, in that I was able to customize and understand all the choices and aspects of hat production that would impact my final selection.
Staff were in touch to update on delivery and overall, I'm very pleased with this hat. Very high quality and authentic. I've gotten many compliments!

7 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Great selection of styles and grades

Great selection of styles and grades. Mr Casey, the owner, is very nice to work with and addressed my questions along the way personally. I definitely recommend it for other customers.

7 de setembro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Worst value ever

Worst value ever. It started falling apart immediately. It cost me 135. I bought one in Ecuador a couple years later for 18.00. It's still in pretty good shape.

7 de setembro de 2017
Opinião espontânea
logótipo da Panama Hats Direct

Resposta da Panama Hats Direct

your order was in Aug 4th, 2012 (5 years ago)

Please give me the opportunity to help you. I have no record of any complaints from you but obviously you were not happy so lets get you back on track give me a call please.
It doesn't matter to that your order is from 5 years ago just call me. - Casey

a lot has changed in 5 years...

Casey

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