Panama Hats Direct Opiniões 

490
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service! The communication was clear and the customer service was great from oder to delivery. They even redirected my delivery to another country due to my travel plans. The Montecristi pan... Ver mais

Classificada 5 em 5 estrelas

Over the years just received my third hat! An excellent provision and a good service. Despite living a few thousand miles away, the hats' arrival through the post have always been timely and never... Ver mais

Classificada 5 em 5 estrelas

The real deal in Panama hats. I’ve bought 4 so far. Incredible selection and customization. Fair price. The best customer service I’ve ever gotten. From the moment you order, you get regular progres... Ver mais

Classificada 5 em 5 estrelas

The whole ordering experience was perfect, from the website to the continual and timely communication to the final product...everything was perfect. I customized mine with added crown height, and sooo... Ver mais

Informações sobre a empresa

  1. Loja de chapéus e bonés
  2. Loja de roupa

Informação fornecida por diversas fontes externas

Custom design your very own genuine Panama hat, or choose one from our inventory. We have 17+ years of excellent service.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

490 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

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4,9

Todas as opiniões

(490)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent Panama Hats

Sized as described, excellent quality (though not as flexible as I expected) , I would buy from them again, but I only have one head.

14 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

From Ecuador to Prague

Size, shape and quality absolutely OK, hat has been packed and shipped within one month from order, I´ve been kept informed about progress, thanks.

13 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

This is the best hat I've ever had

This is the best hat I've ever had. I did a special order, and Casey handled it personally. He was responsive both by email and phone. The hat arrived on time, when he said it would. I highly recommend his company.

12 de setembro de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

Check your head size.....

I have ordered 2 hats now (from Australia), about 2 years apart, and they have been great quality, and arrived in perfect condition. The only problem I have had is ascertaining the correct hat size to order - unfortunately both times I got it wrong, and I wish they would put the hat size inside the hat, so that next time I would know what size the previous hat was, and scale up/down from there.

12 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

The hat is wonderful

The hat is wonderful. The customer service from Panama Hats Direct was excellent. At each step going through the process, they emailed me pictures of the work in progress. I am delighted with the hat.

My only suggestion would be to send the requests for a review AFTER the hat has been delivered - and not a couple of weeks before it arrives.

11 de setembro de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

Fair deal

Fair deal. Have to wear out hat before I order another one. The Hat is not water prof . If wet has to be reblocked. Any idea how to water prof hat??

11 de setembro de 2017
Opinião espontânea
logótipo da Panama Hats Direct

Resposta da Panama Hats Direct

Paja toquill straw naturally loves water, and it dose not damage the straw to be soaking wet!

The shape we put in the hat can defiantly be softened and become misshaped since the way it dries is the way it wants to stay.

We have hat care videos on the site to help minor to heavily misshaped hats.

Casey

Classificada 3 em 5 estrelas

40 days to receive my order with an USA …

40 days to receive my order with an USA adress, instead of 15 days delay announced in the website. I hoped receive the hat while i am in the US for holidays ( 23 days), but not, I must pay 40 USD more to send the hat to France, with the help of my sister who live in USA.

10 de setembro de 2017
Opinião espontânea
logótipo da Panama Hats Direct

Resposta da Panama Hats Direct

we are am an American Company located in Ecuador and hats are shipped from Ecuador not USA.
as well shipping times are completely separate form our needed prep time once your hat is reedy, depending on the difficulty of your order, (when we finish) we will use whatever method you selected.

These are custom made hats we need time to prepare and on occasion even custom make from scratch!
If the hat is in stock this process happens a couple weeks faster in most cases so we recommend checking inventory to see if we have one already ready to ship if you need it fast!


Casey

Classificada 5 em 5 estrelas

Best customer service I have had …

Best customer service I have had anywhere. The owner spent 20 minutes on the phone helping me making suggestions and helping to pick the best hat. The finished product is super. Cannot over emphasize the personal nature of the help I received. Definitely the best of the best.

10 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, have always been able to ask questions and have had them answered promptly.
Status of the production of my hats and shipping details have always been advised and arrival here in New Zealand eagerly awaited.
Five days from shipping to delivery has been the best so far.
I am no oil painting to look at but the hats help and always attract attention when people realise that it doesn't look like some fake out of China.

9 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

No problems

No problems. Panama hat leather bands of great standard of quality. From Ecuador via USA. If only I hadn't already got a Panama...

9 de setembro de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

All good but puzzled by hatband change.

In terms of this order - it was all good. The thing I couldn't figure out was how to change a hatband. Would have liked to have the flexibility to have one or two others, but it seemed to be too difficult and potentially destructive to remove and install another.

8 de setembro de 2017
Opinião espontânea
logótipo da Panama Hats Direct

Resposta da Panama Hats Direct

To remove a band will not damage your hat it is a semi-permanent attachment so that it can be taken off
we have a video on attaching bands at:

https://www.panamahatsdirect.com/landing/AttachingHatBands.php

Please let me know if this helps or if you need further help with this.
Casey

Classificada 4 em 5 estrelas

4 Star Greatness

I'm happy to give 4 Stars for the hat I ordered my Father for his Birthday In March. There was a follow up email after shipment to let me know it was on the way and another to make sure it arrived. Great Customer Service.

8 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

The hat I bought filed a long-held wish …

The hat I bought filed a long-held wish to have such a hat. Ordering from and dealing with Panama Hats was a more than pleasant experience. They provided a way of getting my size right, the website has excellent images of designs and gives good descriptions. Following my order, they sent emails to let me know where they are up to in the making. After receiving the hat (in good condition) I had follow up questions which were dealt with personally, very promptly, and politely. If there were six stars, I'd give them.

7 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Panama Hats Direct is a very …Panama Hats Direct is a very responsive, helpful and their product is phenomenal.

Panama Hats Direct is a very responsive, helpful and their product is phenomenal. Although I inadvertently gave them the wrong size the hat was beautiful and I decided to keep it and give it to my brother. My husband's hat is also very attractive and he loves it. I believe I made the right decision in choosing Panama Hats Direct.

7 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Panama Hats Direct Is A Superior Source for Quality Hats

Panama Hats Direct is without question, a superior source for genuine Panama Hats. I have, in the past, purchased a Panama Hat from a local retailer. I received a sub-fino, Cuenca hat that did not fit perfectly. The cost was equal to what Panama Hats Direct charges for a custom made fino, Montechristo hat.

7 de setembro de 2017
Opinião espontânea

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