Panama Hats Direct Opiniões 

Ordered my hat for a trip to the South Carolina and Georgia in August. Casey made sure that it was delivered in time for my trip. When the hat arrived it fit perfectly and looked wonderful. In this day where most online retailers have moved toward automated responses to customers, it was refreshing to deal with an actual person who had the ability to solve any problems.

Superb guidance & support during the design process. Excellent advice that always turned out to be correct.
The hat was as as promised, delivered when promised. Superb hat, perfect fit. I opted for an unstiffened hat which I love. Earlier I bought a standard hat (stiffened) which was excellent as well.

Today I became the proud owner of a genuine Panama hat. I can say that I am super satisfied with the quality of the hat: fine braid, uniform color, leather sweatband, careful finishing. Also the hat was carefully packaged and arrived at its destination in perfect condition.
So, thank you Panamahatsdirect for my wonderful Panama hat, I am already thinking about the next purchase!

just the coolest panama hats available globally! nothing in the UK comes even close, and even the most expensive don't allow you to design your own/set your rim width/etc... this is my third hat and i wouldn't dream of buying one from anyone else (and now my friends won't either!)

I or trustpilot made a mistake and a low star review was left. The previously incorrect review has been removed by me as was not meant for this company. I was contacted by Casey whom has so much pride in the products quality that they contacted me straight away to solve my issue, this was when we discovered that a error had occurred. Even though I have not yet purchased a product from this company I commend them for having excellent customer focus. I would happily buy from this company in future. I offer my apologies for mistake.

Outstanding Quality and Service – A Timeless Investment

I recently purchased two Panama hats—an extra-wide brim Fino Fino Optimo for myself and a Sub Fino Havana for my husband—and we couldn’t be more thrilled. The craftsmanship is exceptional, with each hat beautifully finished and perfectly fitted. The weave is tight and consistent, the leather bands are high quality, and the overall presentation is elegant and refined.

Throughout the process, Casey kept us updated every step of the way, sending progress photos and answering questions promptly. His dedication to both quality and service gave the entire experience a personal touch that’s hard to find these days.

My hat is incredibly comfortable and striking, and my husband’s fits him like a glove. These are more than just hats—they’re heirloom pieces.

Highly recommend!

Casey is incredible - helped patiently answered all of my many questions - this was my first order of a Montecristi hat hence my many questions. Received the hat with the balsa box and it is everything advertised and more. Wow - this is what a straw hat is meant to be and the shipping (paid for expedited service) got to me in 3 days - from Ecuador to Texas. What's not to like.

Casey and Freddy helped to expedite, even more, my shipment due to upcoming travels and my need for the sombrero. Now that I have been appropriately spoiled with the new Montecristi my cart already has another style of Montecristi placed in it and it will be purchased within the week. If you have any reservations concerning Panama Hats Direct I can assure you the process and quality plus customer service is some of the best I have experienced when ordering on-line (or in exclusive boutiques) in my life. Strong statements that are certainly backed up with results by PHD.

Thank you Casey for an incredible first journey into Montecristi hats. Best wishes for continued profitable growth and success.
Gary

I’ve been wearing fine hats from United States and Europe for 56 years. I just received your Panama Direct fedora style straw hat for my wife. It’s as good as my Panama straw hat for more than half the price.

Every step of the process has been easy and transparent. I love that I get updates- with pictures!- of the process. The emails replies are also quick, and everyone is super helpful. I've bought two hats from PHD, and the second one is even better than the first!

I was looking for a nice Panama hat and found Panama hats direct , so I called them up and Casey answered, I told him what I was looking for and he told me all about the hats wich was very interesting , much I did not know , I placed my order with him after ower conversation. And the service was really great they sent me photos of the hats wich in different stages of completion As it was being built . I received the hat in a few weeks and it was way better than I had imagined. The work that went into it is impressive. If you are thinking of getting a hat from Panama hats direct I would say go for it you won’t be disappointed. Maynard B

Panama Hats Direct is a small business that still gives personal service. When I send an email to their customer support asking if I could speed up my shipping, I got a PERSONAL call from Casey (the owner) to let me know he had pulled my hats from the "slow" shipping to the fast shipping. He ensured that my hats made it here just in time for our cruise and they are significantly higher quality than I was even expecting. Great Value and very high quality hats!

Exceptional Hat and Service

I recently ordered a Panama hat from Panama Hats Direct ahead of an upcoming holiday, and the entire experience was outstanding.

First off, communication was superb. Casey was incredibly responsive and helpful throughout the process, ensuring the hat would arrive in time for my trip. It’s rare to find that level of care and responsiveness these days—Casey made the difference.

The hat itself is beautiful—clearly crafted with care and attention to detail by his team.

The weave for mine is fine and consistent, the fit was perfect, and the overall quality exceeded expectations. It’s the kind of piece you immediately recognize as the real thing.

I was also impressed with the packaging, which was thoughtfully done to prevent any damage during shipping. The brim and crown arrived in perfect condition, thanks to the secure and well-padded box.

Highly recommended for anyone looking for an authentic, high-quality Panama hat paired with excellent customer service. Will definitely be returning for future purchases.

I went looking for a "real" straw hat for my small head and am very happy to have found Panama Hats Direct. The custom design feature on the website was easy to work with and the accompanying videos pointing out features of the different styles were helpful in making my choice. Casey's responses to my questions were quick and thorough. It was fun to receive order status updates with photos as my fino Havana hat was customized. It arrived well packaged and much quicker than I expected. The weave is beautiful and clearly high quality, a lovely hat!
It's good to be aware that the hat band may be hot glued to the hat to keep it tightly in place. Casey assures me that it's possible to remove multiple times without damaging the hat, but it means I won't be changing out bands regularly to match outfits like I initially thought. Guess I'll need to buy a 2nd hat....

Hat along for the ride. Barcelona, Rome and Sardinia. I love these hats, this is my second one I've owned but feel the hat band is no where as good as the hat. Hot glued together and then hot glued to the hat. (( It fell apart((

I just received my fino fino fedora and all I can say is WOW!! I couldn't be happier with the quality and fit, not to mention the price. Thank you so much and I will be recommending anyone who wants a top notch panama hat to look up Panama Hats Direct! thank you again

I got very good and helpful service from these people.i needed the hat quickly so they sent it by DHL express from Ecuador to Mallorca Spain.it arr in 3 days!the quality was outstanding for the price and i am very happy with my purchase.at last a professional operation.

My name is Paul Berlin this is my review of panamahatsdirect.com to start The owner answered the phone and my questions every time I called . He wasn’t pushy to make a sale in fact I finally ordered my 3rd call. I ordered a Reserve Monticristi. I received it 3 weeks ago . It’s every thing I was promised and hoped for. I highly recommend this company for a great Panama Hat

I ordered from Asia region.
The item I ordered was a custom made hat.
I really liked how the information was updated after each step was completed. This gave the customer a sense of security and made the anticipation grow as they understood the process, which was an exciting moment.
Furthermore, they were very accommodating when I wanted to change the delivery address just before the shipment, which was very helpful.
There were times when I felt the response was slow during the several email exchanges, but I believe this was due to the time zone difference.
The product was of higher quality than I expected.
The carefully hand-woven hat body, leather sweat band, embroidered lining, and other features give it a very luxurious finish.
The box in which the product was packaged was also sturdy and designed to prevent the hat from losing its shape.
I would like to take this opportunity to thank owner Mr.Casey Dalzell's great job.

I am looking forward to get another one from you again.

Casey runs the show and if he hasn’t responded to an email, it’s not because he isn’t working on your inquiry, he’s the only man that is touching every order. Pic up the phone and give him a call and he will update you on the status.

Did I have an order delay, yes. Will it be worth the wait, absolutely.

I’ll up date this post when I receive my hats.

Amazing high-quality hats, regular updates on process, very responsive team and fast delivery when hats manufactured.
Will definitely buy more hats from these guys.