Panasonic Official UK Store Opiniões 

Hi there,

I’ve had zero response to my email and am left without a safe working microwave.

Hope you’re well.

I am so confused, I was safely heating up some food and the glass shattered and just put a hole in my microwave that I only purchased from you in April and started using in July when I moved into my first home.

I have followed all safety guidelines and had a few issues with it. Making crackling noises and even causing a power cut once.

Are you ok to replace it? I don’t want it inspecting. My parents and I feel it’s unsafe and family have used Panasonic for generations! Ordering details below and images attached.
Thanks so much, Liv

Charged twice for a microwave told them and showed proof,got fobbed off for 3 weeks. Put a PayPal claim in and got my money back. Terrible treatment,I will warn everyone I know about dealing with them.

If I could give zero stars I would! I ordered a TV directly from the Panasonic website. It arrived as planned so I unpacked it and paid an engineer to come and set it up as I'm useless at tech stuff. Only when I tried to register the warranty did I realise that the TV I'd received was not the model I ordered. The customer service centre unbelievably is closed over the weekend!! I called on Monday and was told my issue would be dealt with and I would receive a response by email. Two days layer I received an email asking for photos of the box, shipping label and model number label on the back of the TV which is now fixed to the wall!!!! Although the TV I have is a cheaper model than the one I ordered, I'm happy to keep it but O need Panasonic to send me an update sales receipt with the updated number and also a refund of the difference between what I paid and the price of the TV I received. Neither of these things are forthcoming. I've been a customer of Panasonic for over 20 years and this will be my LAST purchase! Customer service is absolutely appalling!!!!!

UPDATE: Panasonic sent me a new invoice for the TV I received and it was addressed to someone else which is a breach of data protection. No indication of reimbursement for the difference in the price of the TV I ordered and the one I received!!

Recently bought a phone/answerphone from Argos,on closer inspection the one handset has a cracked screen Argos don’t want to know nor do Panasonic not great customer service is it. The phone is one week old and the spare upstairs phone so hasn’t been used so must of been damaged in transit but neither company want to help it’s not there problem apparently,let’s hope it doesn’t cut someone’s ear.

TV ok for the money, you get what you pay for. However, the registering of the warranty is a no go. Absolute carp. They obviously have a mechanism in the set up to make it impossible to register. In the end you give up. If you want to go online and register your appliance forget it. AVOID

That’s so awful and shameful experience about their product quality and after sales service policy. I bought a 4 in 1 steam oven NN-DS59BBPQ since 2022. Majority of time I’m using steam function so it always require to put grill tray into it. However, after 1 year usage the grill tray start rusted and become worst until now. It’s look scary and unacceptable. I tried to contact their customer service, they said the machine needed to repair but it’s out of warranty so I have to bare the cost of repair. Even if I just look for another grill tray replacement, they claimed that is chargeable…This steam oven worth for £450, not cheap brand…It shown how bad after service they provide and absolutely don’t want to take any responsible to their consumers.

customer service is none poor, cant register for 5 year warranty website doesnt work now it says i am not registerd , sent a email but it culdnt be delivered came back to me. tried phoning only to be given another phone number that has been cut off not working any longer. I am going to get in contact with rio off britain.

I ordered a Breadmaker through Panasonic Direct: The purchase was birthday present. Ordering was easy.

Now onto delivery. DHL eCommerce. Sent a message by DHL eCOM UK Friday - item out for delivery, a signature is required, must be in - can change delivery date. So I changed delivery date to Monday. Time given was when we were out so I changed delivery date to Tuesday when I could be in all day. Message received from DHL eCOM UK saying parcel delivery between 11:33-20:00. Parcel out for delivery - I waited all day - no parcel arrived. I then received notification that the parcel delivery had not been made and it would be delivered the next day (Wednesday). I therefore cleared my schedule and waited all day for the item to arrive - again the item did not arrive. During Wednesday I called both DHL customer service and Panasonic direct customer service. I spoke to a customer service representative and I asked DHL to change the requirement for a signature to either deliver to a ‘safe place’ or deliver to neighbour if no-one in. I was told this was not possible due to the arrangement of Panasonic Direct. I was told to speak to Panasonic. I phoned Panasonic direct customer service - initially told there was nothing they could do, but finished the call saying they would speak to DHL and phone me back - they never did call me back. I was then told the parcel would arrive on Thursday (on the day of the birthday, so now late). Message received from DHL eCOM UK - parcel out for delivery between 17:51-18:51. Parcel did not arrive all day. Finally I received a message on the Friday - Parcel out for delivery between 10:00-20:00. It did finally arrive, but when I unboxed the item it has a dent - presumably from being loaded/unloaded in the DHL van so many days in a row.

It is obviously completely unacceptable to be asked to be at home to receive delivery with a signature, 5 days in a row.

I usually order from Amazon, where I receive excellent customer service and delivery logistics. I thought I would help support the supplier directly with this order, but I will never repeat this process. Panasonic Direct your job is to supply the ordered product, intact and in new condition and DHL eCOM your job is to deliver this at a time specified. You have both failed in your jobs. The worst was not being able to change the delivery requirements, to allow the item to be delivered in a safe place or to a neighbour. Your policy is seriously out of date. Your service is only acceptable to people who are housebound (the minority of the population).

stayu well away from there products there are liars and thieves that sell shoddy products and warrantys that are not worth the paper there printed on
there customers service advice promise the world then email you basically saying no to anything

Very poor returns experience. This was the return of a camera bought from Panasonic Direct. I have had to chase and their systems clearly don't know what's going on. They even said I hadn't contacted them days later when I had received acknowledgement directly from them to show I had. Best avoid, but if you do use them, keep a clear record of any correspondence as they are clearly very poor at customer service.

Further to the above, Panasonic have provided responses to some of the issues raised. I provide their response after my question:

Qu: The lens fitting seems defective, requiring excessive force to attach the 1.8 lens to the body

Panasonic's answer: This is not a defect, in some cases it requires a bit of force, and the attachment is not necessarily smooth.

Qu: The main camera body exhibits shaking, suggesting loose internal parts

Panasonic's answer: This is confirmed to not be a defect, as when the camera is in a POWER OFF state, some components appear to be loose, but this is the correct operation of the unit.

This is deeply worrying. You need a bit of force to fit the lens!

Be ready for some hurdles as they use DHL! Already had shenanigans this morning and my parcel has already been misplaced. If not for the discount code I would have used Amazon!

This is my experience having bought a Panasonic OLED TV, model Number TX-42MZ800B.
(Note that this product had 3 faults with it: 1. The Freeview TV guide App repeatedly crashed and required a full TV restart to get it back. 2. It was unable to smoothly transition between video frames. 3. It had periods of very slow running where the video and sound were considerably out-of-sync. This latter fault alone made the TV unwatchable.)
I reported the first of the above faults to the Retailer within 30 days of buying it. The Retailer stated that the fault had been reported by other stores, that Panasonic were aware of it and pointed me to Panasonic Customer Support.
“N****” from Panasonic E-Commerce advised that I needed to do a Software update (It turns out that an Online software update isn’t possible on this TV!!) and said an Engineer call would be needed.
I then discovered that Panasonic UK sub-contract their support to “The Repair Guys”, who I duly called. They were very helpful and asked that I send proof of Purchase, Name, Address, postcode and description of the problem, which I did. They texted me an appointment for an Engineer to call, which I confirmed, and got a Response saying “We’ll confirm the time of the appointment by 7 p.m. the day before.”
That confirmation text never came so, not wanting to waste a day, I texted to cancel the appointment. I received a call back from The Repair Guys who told me that Panasonic UK had advised them that the fault couldn’t be fixed via a software update and to call Panasonic UK Customer Service!!
(Note: Later the same day, I got a call from an Engineer from The Repair Guys saying he had to come and do a software update! Perhaps the left hand should check what the right hand …. etc. etc.?)
I called Panasonic UK Customer Service. I spoke to “A******” who took all the details and requested a photo of my Purchase Receipt, advised that they were aware of the problems and that they needed to refer “upwards”, but would email with suggestions.
I then received an email from “A****” at Panasonic UK Customer Service asking for photos and a video of the problem, the software level, and the signal strength level. I explained that as the problem was random I couldn’t say when it was going to occur and thus it would be difficult to video. I supplied the other photographic evidence.
I then got another email from “A****” stating that they definitely needed video evidence before they could assess the problem.
Having finally managed to capture a video of the fault, I uploaded it to Panasonic UK Customer Service. This was an acknowledged by an email from “A****” saying: “Thank you for … providing us with the required video. We do apologise if this has caused you any inconvenience. Regarding your concern, we confirm that your enquiry has been raised to our team and we will update you as soon as possible.”
I then received an email from “D****” in Panasonic Customer Care which said: “..kindly refer back to the retailer for a one-time exchange or return as per their availability and policy. We recommend asking for a refund as the replacement with the same model can lead to the same error again in the new unit until the issue is addressed by our team.”
I then logged a Complaint with Panasonic Customer Support, stating the inconvenience caused by their faulty product and seeking:
1. An acknowledgement that the product (OLED TV) should never have been sold as it had software faults which meant it was not fit for purpose;
2. An acknowledgement that their after sales Customer Support organisation had been less than efficient and asking for assurance that they would take steps to improve;
3. Monetary compensation for wasted journeys.

A reply from “O******” apologized for their delay in replying, and stated that their complaints team would be “looking into the case” and would respond “as soon as possible”.
A further reply from “O*******” stated that “Panasonic were unable to offer any such acknowledgments or compensations”.

In summary: Panasonic most likely shipped and sold this TV with known faults, and their Customer Support just didn’t want to know. From first contact with Panasonic Customer Support to their final “rejection” email was nearly 6 weeks i.e. not quick. My experience is that if you buy a Panasonic TV product don’t expect it to “perform as it says on the box” and don’t expect any sort of support from their Customer Service.
Thankfully the Retailer, having initially hidden behind the Panasonic “Warranty” (lol), has refunded my money.
If I could give zero stars, I would.

There should be option for zero stars as panasonic dont deserve even 1 star. I wish I had checked review before I bought there products which will never happen again. Microwave less than a month broken. Started with the front glass door broken to pieces from closing it and they were quick to say I caused it and its not covered by warranty completely ignoring the actual complain that it cuts out after its been working just fine without the glass door a while. When I called that out, they mentioned the broken glass is the reason the microwave cuts out after 2 seconds. Since it was misuse of the product according to them, I will have to pay for repair of microwave that cost £200 when the one I had before the was £69 which lasted for over 6 years and was okay except I thought since I was moving to a new house to buy a new one.
I am never using anything Panasonic as when I complained to family was told its norm for them to try avoid taking responsibily of faults which always happen early into purchasing your products. Meaning your products and warranty can not be trusted.
I will never use your product and make sure no one around me does as well as on social media.

Bought a Panasonic television for my main room which completely died less than THREE MONTHS after it was purchased. As it was still in the warranty, it has been taken away to get repaired. That was 9 days ago. Just called the contractor to be told it will be at least another week before it’s returned. Meanwhile I don’t have a television in my living room. Moral of the story - don’t buy Panasonic.

Paid nearly £2000 for TX-50AX802B TV and because it was out of use for a while, and the TV is not working properly anymore and is staying stuck on the Logo. And I need to pay extra for it to be fixed. So annoyed. paying so much money and still cannot use it. The brand is not recommended from me. Avoid if you can. Thanks

I purchased a CD player and radio just before Christmas 2023. I was so busy that it was a while before I tried to set up the unit but then discovered that I could not receive the DAB/FM radio signal in my house. I wanted to return the item and contacted them on-line just before the end of the 2 week return period. I didn't receive a response so phoned customer services a couple of days later. They said they didn't receive the Outlook email and declared I was outside the returns period. I emailed the manager to complain and they referred me on to Customer Services Europe - I emailed a complaint to them and didn't receive a reply. I have just had to contact customer services again this morning as the CD player wasn't working again! They talked me through a process of re-setting it. I said wanted to return it under guarantee but was fobbed off. My experience has been very bad, the product is not reliable and I cannot use the radio. This company is giving very poor service. NOT RECOMMENDED

Having been loyal Panasonic customers for years we will never again purchase a Panasonic product. Our 4k £3k TV developed a fault that there outsourced service centre could not fix. Had a call from Panasonic service to say if their technical department could not fix we would see a replacement or refund.... Months and months later we have it confirmed they cannot fix but they will not offer a refund or exchange.

Warranty is worthless. Greedy corrupt company. AVOID

Customer service is diabolical. I purchased a microwave in Feb 23 and the oven and grill no longer work properly. The appliance was eventually taken away for repair and now I am being told I purchased the item in May 2022 and it's out of warranty.
Panasonic you need to get your advisors and repair people to read documents properly. Also get your advisors to escalate issues to management when the customer requests a manager call back!!
It would also be helpful if your advisors didn't put the phone down on customers. Finally your automated feedback needs attention as it woul not record a satisfaction score of zero or one.
I am utterly dissatisfied with your customer service and the quality of your microwave.

I recently purchased an epilator from Panasonic based on their website description, but unfortunately, the product I received did not match the advertised quality. Despite my attempts to return it, the company refused, leaving me dissatisfied with their customer service.

This experience has been disappointing, and I want to share it to caution others. The lack of responsiveness from Panasonic regarding the return issue has made me reconsider choosing their products in the future. I hope others take note of this and carefully consider their options before making a purchase from Panasonic.

I'm learning that hitting Trustpilot before you buy is becoming essential.

Today Panasonic refused by warranty claim and are trying to tell me I need to buy a new shelf for £100 on a Combi Microwave that cost £450! that is a year old.

As part of the interaction they told me the Microwave wasn't clean enough therefore hadn't been looked after and that was the reason the shelf failed so quickly ... laughable.

Well likely off to small claims court for me, why, it's a matter of principle ...