Panasonic Official UK Store Opiniões 

I bought a Panasonic convection/grill/microwave oven 1 year and 3 weeks ago and it is now packed up working with a error message H98, I rang customer service and they was not one bit interested because it was 3 weeks out of warranty, I explained it had hardly ever been used and I would have expected it to last longer than a year! Total waste of money.

I have been using Panasonic products for years with Bread Maker, TVs, DVDs and Blu Ray Players, Microwave and a range of LUMIX lenses and my excellent G9 camera.
I have bought many Lumix cameras including most of the MFT offerings. GH4/GH5 produced since the original G1 and am a member of Lumix Pro.
Panasonic service, especially at Bracknell has always been excellent over the years, with superb attention to detail and prompt courteous service.
Well done Nicki. 😊

Had a fault with a personal trimmer and contacted the company via phone and webchat. In both cases, I was asked to send proof of invoice plus a picture of the blade. I did so. Never heard back. Every week I’d call up to see if a decision had been made - they’d pull up the case and tell me it had been escalated to another team. By week 3, I made a written complaint and informed the web chat handler who apologised and told me he couldn’t do anything.

5 weeks later still not heard nothing back from the original fault that I reported nor from the formal complaint I made. This is an international, well established global brand and their customer service is non-existent. I really am shocked.

For your information, I had a very similar issue at the same time with a beard trimmer that was made by Wahl - oh my god the contrast in how my case was managed! Wahl asked me for proof of invoice and within 48 hours made a decision and had sent me a replacement trimmer within 7 days of me contacting them.

I have never bought a Panasonic product until now - I never will again, simply because I would have no faith in their customer service offering to resolve the issue. I’m especially not willing to do that with an expensive product like a TV.

I was looking for a cordless phone and extensions to replace my existing phone which is largely defunct after many useful years.
I was expecting to receive an email with models, price and availability.
Instead I am sent an 03 phone number and told to call and speak to them.

Satisfaction I go a response straight away about my query really good

This review is about the excellent service I received from the "Shopkeeper" at the Panasonic Official UK Store whilst waiting to buy a specific latest model OLED TV. The process took several months whilst waiting for the new model to be manufactured and released. During this time the same Shopkeeper kept me fully informed of likely availability times, diarising and initiating contact as new information became available. The eventual purchase was equally well managed in the face of limited availability, and the transaction was completed smoothly through great and timely communication. Subsequent delivery was completed within a very swift timescale also. I honestly don't think I would have waited so long had it not been for this personalised service, and may have even missed out on the product's initial availability, without this specific customer care. Thank you!!!!

absolutely hopeless when requesting confirmation of an order.

I have not received the sound bar I ordered

Panasonic Micro Combi NN CT56JB black arrived today and we are thrilled. It is a replacement for our old Panasonic which we loved. We had a purchase problem initially which was all sorted by Nicki llbrey, Shopkeeper Panasonic, she went out of her way to be helpful. So thank you very much Nicki.

Long time user of quality Panasonic products from breadmakers, to Blu Ray players and many LUMIX lenses and my superb G9 camera. I've been trying to buy one of the new Panasonic 4 in 1 (Microwave, Oven, grill and steamer) since April when I missed out on initial the launch of the (hard to get) NN-DS59NBBPQ. thanks to shopkeeper Nicki's efforts I now have one on its way.

My Panasonic OLED TV screen was accidentally damaged. I contacted my local approved repair centre to enquire about fixing. They have advised that it's more economical to replace the whole TV rather than replace the display panel. I just cannot comprehend in this day and age, with our awareness of plastic pollution, global warming etc. that I'm being encouraged to throw a TV into landfill as that's cheaper than a repair. Mind boggling and will definitely influence which manufacturer I select for future products.

Bought a TV from the Panasonic website and I was travelling around the date of delivery, I contacted the team and they very kindly accommodated for me
Very fast and supportive staff
TV is amazing quality for the price, never buying any other brand

Beyond reproach,customer service as it should be,thank you all.Ronald Snow.

Excellent knowledge of product, very prompt service and excellent communications

I had small Panasonic parcel that was late in arriving. When tracked it said delivered. LIES. When I replied I was told a delivery was tried but no one was in and a card was delivered. LIES. Then I was told it will be delivered the next day. LIES Then I was told the next day. LIES Then the next day LIES Then I was told DHL Had in fact lost the package and were looking for it. I’m still waiting. I have been offered a replacement in a different colour or wait 2 weeks more for the original colour or full refund. Surely a company like Panasonic should NOT associate with a delivery company that repeatedly LIED to their customers.
Why can’t Panasonic send me another item as ordered by next day delivery? THIS IS WITHOUT DOUBT THE WORST ON LINE EXPERIENCE I HAVE EVER HAD.
Panasonic and DHL should be ashamed of themselves and this should be used in training as an example of how NOT to handle a complaint.
I am disgusted and still waiting fo my order to be delivered.
PLEASE FORWARD THIS COMPLAINT TO THE MANAGING DIRECTORS OF BOTH COMPANIES.
‘HOW TO LOSE CUSTOMERS’

Requested when a specific camera would be in stock very quick to reply

Faulty product poor customer service: I made the mistake of buying Panasonic 4 in 1 microwave NN-CS89LBBPQ the microwave failed within a few days of purchase and the customer service has been awful, they will not collect the product to investigate the issue and we have now asked for a refund as we do not want to ever buy a product from Panasonic. The case reference ID is 4359617 if they even care to check. Customer service blames it on the internal service department.

Utterly useless support, I have a faulty item and after 4 working days and multiple sessions on chat line I am still waiting for a response. Despite reassurances that my issue would be dealt with NOTHING has been done and I am still unable to use my equipment. I have been fobbed off, left waiting and very angry.

Bought Panasonic camera from Panasonic Direct Store, £10 cheaper than major retailers, 5 year guarantee and fast free courier delivery.
Can't fault them so far.