I just love the concept of Pangaia, their attitude and service, all 5 out of 5. Special thanks for sport line, I truly think they are beyond and above all brands, who still use plastic as sport materi... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I love special prices! Always buy something with new colors But there is one downside. I don't want to buy new models and forms because the company has a very weird return policy. Unless you track... Ver mais
A empresa respondeu
Edit: a couple of days after my public review of the brand, they issued the refund. ——— Ordered two items three months ago. Never arrived. The issue is not PanGAIA but UPS, who lost the parcel.... Ver mais
A empresa respondeu
My order was reported as damaged by the shipping carrier 20 days ago and has not been delivered. Despite this, I have not received a refund or any resolution. Only excuses.
Informações sobre a empresa
- Loja de roupa
- Loja de roupa desportiva
- Loja de roupas para bebé
- Fabricante de roupas e tecidos
- Designer de moda
- Loja de roupas de exterior
Escrito pela empresa
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Informações de contacto
Reino Unido
- https://pangaia.com/
- pangaia.com
3,4
Aceitável
1 mil opiniões
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’m appalled by this company
I’m appalled by this company! The customer service is non existent! I bought something that ripped as I was trying it on! I sent multiple emails and no response whatsoever, so I’m escalating this matter with my bank now. Stay away. The quality is so poor it’s worse than primark and it’s a total greenwashing as it’s all cheap polyester…. But the worst part is basically them trying to scam you and not giving you your money back
5 de fevereiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Anna,
We’re sorry to hear that you’re disappointed. We’d like to clarify that our customer support team did request additional information from you in order to investigate and assist with your concern, but this information was not provided.
Without the requested details, we’re unfortunately unable to assess the issue or offer a resolution. We always encourage customers to complete the requested steps so we can help as efficiently as possible.
If you’re still experiencing an issue with your order, we invite you to please reach out to our customer service team directly so this can be reviewed properly.
Team PANGAIA
PANGAIA makes you feel good.
The hoodies and track pants not only look great, they feel incredibly comfortable. The quality of the products is consistently good. The customer support team also responded to all my needs promptly and to my complete satisfaction—extremely charming. Our family loves PANGAIA.
5 de fevereiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Christoph,
Thank you ever so much! We’re very delighted to hear that your whole family is enjoying our products and that our customer support team made your experience even better. Knowing that our hoodies and track pants bring comfort and joy is exactly why we do what we do!
Team PANGAIA
great and very quick response from…
great and very quick response from customer service. also product is of high quality. ease of return process
6 de fevereiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Erickson,
We really appreciate you taking the time to leave this feedback! It’s great to hear you found our customer service fast and helpful, and that you’re enjoying the quality of your products.
Thanks for highlighting the ease of returns, we aim to make things as simple as possible for our customers!
Team PANGAIA
Speedy Turnaround
Thanks to the assistance of Alex with Customer Service, I was able to have my issue resolved rather quickly and my requested exchanged expedited. Much appreciated!
4 de fevereiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear that Alex was able to help resolve your issue quickly and make your exchange seamless. We’ll make sure to pass your praise along!
Team PANGAIA
Great experience with customer service
Great experience with customer service. The quality of the clothes is also unusual.
2 de fevereiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Ondrej,
Thank you for your lovely review! It’s always wonderful to hear when things have gone smoothly, and we’re really grateful to hear as feedback like this genuinely means a lot to our team.
Team PANGAIA
Bad Customer Service
I ordered a jacket and it was too big so I wanted to exchange it. Two days later I changed my mind and wanted to do a return instead. After emailing their customer service they said they could cancel the exchange and then I could do a return instead. It has been twenty days and many emails later and this has still not happened. They never respond to email replies, I have to start a new message from their website every time. The lack of communication is frustrating. This experience has ruined my initial interest in this brand.
11 de janeiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Matthew,
We’re very sorry to hear about the experience you’ve had with your exchange and return. This is not the level of service we aim to provide, and we completely understand your frustration. We’d love the chance to make this right, so please do reach out to our customer service team directly with your order details so they can resolve this promptly.
Thank you for your patience, and we hope we can restore your confidence with us here at PANGAIA.
Team PANGAIA
Great Quality, Fast Delivery & Excellent Customer Supportad a very good experience with…
I had a very good experience with PANGAIA. The delivery was very fast, which I really appreciated. Unfortunately, I had to return the pants because the size did not fit me, but the quality of the item was excellent.
The return process itself was uncomplicated and easy to handle. However, it did take quite some time until the returned item was fully received and processed. After the confirmation, I initially received a gift card, although I was hoping for a refund.
I contacted customer support regarding this, and I received a response immediately. The support team was very helpful and processed my refund without any issues.
Overall, I am very satisfied with my experience — great products, smooth returns, and outstanding customer service. I would definitely shop at PANGAIA again.
27 de janeiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Max,
Thank you so much for taking the time to share such a detailed and balanced review! We’re really happy to hear that you loved the quality of the item and that your delivery arrived quickly.
We appreciate your patience during the return process and we’re glad our customer support team was able to step in promptly and resolve the refund for you. Your feedback helps us continue improving, and it means a lot to know you felt supported throughout.
Thanks again for shopping with us, we truly appreciate your trust and would be delighted to welcome you back anytime! 🌍💚
Team PANGAIA
Great customer service
Great customer service - they were with us every step of the way
Alex went above and beyond!
22 de janeiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Tarush,
Thank you so much for your kind words! We’re thrilled to hear that Alex and the team could support you throughout your experience. Going the extra mile for our customers is always our goal, and it’s wonderful to know it made a difference for you.
We truly appreciate your feedback and your support, it means a lot to us! 💚
Team PANGAIA
5 star quality
This brand has an amazing quality. The shipping is quick and easy. Customer service responds back. Overall I would always recommend
9 de janeiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Shefali,
Thank you so much for taking the time to share this lovely feedback! We’re really pleased to hear that you’re happy with the quality of our products, the delivery experience, and the support from our customer service team.
It truly means a lot to us to know you’d recommend PANGAIA, and we’re grateful for your support.
Team PANGAIA
I wish could rate 0
If I could rate this company 0 or minus star’s I would. I placed an on line order Black Friday and returned a number of items 08 Dec, I chased for my refund 24 Dec. I then received a refund for all but one item 30 Dec. I was informed one item would not be refunded as damaged. I asked for a photo as the item was not returned damaged. On 31 December I received a photo of item showing no damage. It has taken numerous emails to get refund which was eventually processed 13 January. I was told the delay was due to checks and balances. I did not receive an apology for falsely accusing me of something and despite asking on numerous occasions have not been advised of what the formal complaint process is.
I am so disappointed in the service I received and concerned with the evident poor practice within the company. I would not recommend purchasing anything from them. Customer service is beyond poor and slow.
The below response speaks volumes. Again they have not apologised for falsely accusing me of returning an item damaged. If I had not challenged they would have not refunded me. Be careful if you choose to shop with this company.
13 de janeiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Sacha,
Thank you for sharing your experience, we understand why this situation felt frustrating, particularly given the timing around the holiday period. During peak trading, additional quality checks can take longer than usual, especially when an item is flagged for further inspection to ensure fairness and consistency for all customers.
In your case, our team did complete the necessary review and the refund was subsequently processed in full once the checks were finalised. We’re sorry for the delay and for any stress this caused, and we appreciate your patience while this was resolved.
Your feedback has been noted, and if you have any further questions or would like additional clarification, our customer service team remains available to assist.
Team PANGAIA
Lost my trust in this company
I used to love this company but lost my trust after few of my returns have not been processed and I only managed to get my money back after opening a PayPal case.
Once I also had a situation that the item was cancelled from the order and despite an apology and written notification from the customer service I had to open a PayPal case again.
If you want to order here, please make sure your payment is protected. Otherwise you might need to take legal actions in order to get your money back.
After few years the quality is not the same anymore. I liked that the items were mostly produced in Europe but today I see “made in Turkey”on the label.
Is it still environmentally friendly at all ?
15 de julho de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Maria,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with returns and refunds. We understand how frustrating it can be when an order or return doesn’t go as expected. Our team always aims to process returns within our standard timeframe, and cancellations are refunded as quickly as possible once confirmed in our systems.
Regarding your concerns about product origin and sustainability, we strive to maintain high standards across all our products, and we work closely with our suppliers to ensure environmentally responsible practices, regardless of where items are produced.
We truly value your feedback and will continue working to improve both our processes and communication. If you’d like to discuss your specific experience further, our customer service team would be happy to assist.
Thank you for your support over the years.
Team PANGAIA
Will not honor their own policies unless you fight them on it
Wow, I thought I just had a one, maybe weird circumstance that led to bad customer service, but seems to be quite a common experience. I ordered 3 items and didn’t particularly like any of them for the price point, so I initiated returning the items. The return policy is 30 days. I received my order Dec 4. On January 2, I finally got around to returning my order, but the website kept saying I was out of the return window, which I was not. I emailed the customer service and they even said that it was an error and acted like they fixed the issue. However, I had the same issue. Customer service must have the weekend off (which is not my issue at all, good for them) and on a Tuesday, Jan. 6 they said that I was officially out of the return window. So you mean to tell me that my return is getting denied because of pangaia’s error, or because the issue wasn’t resolved before they went on weekend, or they simply just didn’t want to honor their own return policy? Anyway, after confronting them about it, they acted like it never even happened and immediately changed tune and started processing my return. Idk why I had to waste my time getting them to honor their own policies and fixing their own errors, but it’s simply unacceptable and telling. Will never support this company again, but I’m not missing out on much. Now, only time will tell if I get my money back.
6 de janeiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Shaylyn,
We’re sorry to read about your frustration and understand how inconvenient this experience must have felt at the time. We can confirm that your return was ultimately accepted and processed in line with our returns policy.
Occasionally, technical errors can impact the returns portal, and when this happens our team steps in manually to ensure customers are not disadvantaged. We appreciate your patience while this was resolved and apologise for any confusion caused during the process.
If you have any remaining concerns or require further assistance, our team is always happy to help clarify or review this with you directly.
Team PANGAIA
Excellent service
Excellent service . Great quality product . ♥️
2 de janeiro de 2026
Opinião espontânea
Resposta da PANGAIA
Hi Mohamad,
Thank you for leaving such a lovely review, we’re so glad to hear you were happy with both the service and the quality of your item.
Your support is truly appreciated! 💚🌍
Team PANGAIA
Resposta da PANGAIA
Hi Very,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience and that you’re loving your hoodie, it means a lot to us.
Thanks again for taking the time to share your feedback! :)
Team PANGAIA
I've been a fan of this brand for a…
I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' peppermint treatment to minimize odors, and I can attest that they're effective! I'm truly impressed by the company's commitment to sustainability and its groundbreaking textile innovations. I also hope they bring back the crop tops!
31 de dezembro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Mark,
Thank you for such thoughtful feedback and for being a long-time supporter of PANGAIA! We’re delighted to hear that your pieces have stood the test of time and that you’ve noticed the benefits of our textile innovations.
Your kind words about sustainability mean a great deal to us and we’ll be sure to pass along the crop top request as well! 💚
Team PANGAIA
Bad quality material with low…
Bad quality material with low durability that aren’t consistent with the high price!
29 de dezembro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Zaid,
We’re sorry to hear that you were disappointed with the quality of your item and that it didn’t meet your expectations. We always want the opportunity to review concerns like this properly, however we haven’t been able to locate an order associated with this review as no details were provided when requested via Trustpilot.
If you’ve experienced any issues with an item you’ve received, we’d genuinely encourage you to reach out to our customer service team directly with your order details so we can look into this and assist where possible.
Team PANGAIA
Just hype and marketing..
Just hype and marketing...
Crazy that still in 2025 there are companies based on marketing and nothing else.
Products are crap and overbudget when you got companies selling true heavy cotton instead.
DO NOT RECOMMEND
29 de dezembro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Irineos,
We’re sorry to hear that you feel this way and that your experience didn’t meet expectations. We always want the opportunity to understand what may have gone wrong, however we haven’t been able to locate your order as we haven’t received the full details requested via Trustpilot.
If there’s anything specific you were unhappy with, our customer service team would be more than happy to review this with you and offer support where possible. Please feel free to get in touch directly so we can assist further.
Team PANGAIA
I have ordered 2 items during Christmas…
I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave really nice amount of details which ensured myself that order will arrive in specific timeline (not very fast, but still I knew the process).
29 de dezembro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Ivana,
Thank you for sharing your experience! We really appreciate your patience during the busy holiday period and are glad that the tracking details and communication helped provide clarity around the timeline. It’s great to hear that Alex was able to offer reassurance and transparency throughout the process.
Team PANGAIA
Alex helped me a lot with my order
Alex helped me a lot with my order. Thank you for his responsiveness and kindness.
19 de dezembro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Jade,
Thank you for your kind words! We’re so pleased to hear that Alex was able to support you and make the process easier.
We’ll be sure to pass this feedback along, it’s always appreciated.
Team PANGAIA
After posting the review of 12/11/2025
After posting this review, I finally received my refund of €350 in full. While I’m relieved to have my money back, it’s extremely disappointing that it took a public complaint on Trustpilot for the company to take action.
Customer service should resolve issues proactively, not ignore emails until negative reviews are published. Although the quality of the products is good, this experience makes me hesitant to shop with Pangaia again. I hope this encourages them to improve their return and refund process for future customers.
For now, I’m updating my rating to reflect the resolution, but the initial frustration remains.
11 de outubro de 2025
Opinião espontânea
Resposta da PANGAIA
Hi Elena,
Thank you for updating your review and for sharing your honest feedback. We’re very glad to hear that your refund has now been completed in full, though we’re truly sorry for the frustration caused by the delays you experienced. Your comments are taken seriously, and we appreciate you highlighting where we can improve so that we are committed to learning from this by strengthening our processes to ensure a smoother experience going forward.
If there is anything further we can assist you with, please don’t hesitate to let us know, we’d be more than happy to help and to continue improving your experience with us.
Team PANGAIA
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