Papaval Retail Limited Opiniões 461

Via Amazon - Ordered 2x 6pack 3000ml shampoo (12x 500ml bottles).
Very fast delivery.
Recieved 12x 325ml bottles.
* Item was non returnable item - So went round and round in Amazon circles before working out how to talk to seller, then went round and round in Amazon circles till I managed to find option to chat with a real person). *
(Amazon gave me a partial refund of 63.78% "As promised in the chat I've successfully issued a refund of £35.96​ from your Prime membership."), but papaval!!!!
Conversation with papaval follows:

me: I ordered the above 3000ml 6 pack x 2, That is 12 bottles of 500ml shampoo.
You sent me 12 bottles of 325ml shampoo. That is 35% less than ordered.
Can I get the correct item sent or a refund?
Or send another 4.2 bottles.
Thanks.
me: Just to clarify: 6000ml of shampoo ordered, 12 X 325ml = 3900ml recieved.
So send 6.46 more 325ml bottles or 4.2 more 500ml bottles to make the total 6000ml.

papaval: Hi,
Please accept our apologies for this problem. Can you please send me a photo of what you have received?
Regards,

me: photo is attached

papaval: Hi,
You have received the exact item as ordered. The image clearly shows that the item is 325 ml, and the price is also set for the 325 ml variant.
Regards,

me: You are clearly wrong.
See attached screenshots from actual advert on Amazon.
Price per litre and Product information clear show 3000 millilitres.
Also product I recieved clearly does not even look like the product advertised.
Price per pack 28.19 pounds.
Price per litre 9.40, therefore 28.19 / 9.40 = 2.9989 litres (3000ml of shampoo)
Product details shows 3000 millilitres
Attachments:
Shampoo1.png
Shampoo 2.png

me: More product info shown
Attachments:
Shampoo3.png

me: Manufactures product# on advert = 08001841271897
Product# on item recieved = 05056267008438
Clearly not the same.

papaval: Hi,
The image shown is for the 325 ml variant, and the price is already set accordingly for 325 ml. You have received the correct product as per the order.
Regards,

me: Get a real person to view the conversation, not a bot.

papaval: Hi,
We have already reviewed the image you shared and can confirm that you have received the exact item as ordered.
Regards,

me: Try reviewing your advert on amazon: I sent the 3 screenshots shampoo1, shampoo2, shampoo3 (these are your advert).
Your advert and what I recieved are NOT the same item.
Attachments:
Shampoo 2.jpg
Shampoo3.jpg
Shampoo1.jpg

papaval: Hi,
The main image and product title do not specify the quantity in milliliters, and the item you received is correct based on the listed price.
Regards,

me: Hi MORON,
The main image and product title do not specify the price, therefore it should be free.
Regards,

me: According to you the only thing that counts from your advert is the title and the main photo. All other information provided in the advert is total B***S*** that must be ignored (according to you). Therefore no price was included in the advert (according to your logic). Give me my money back. Also you said that my image clearly shows 325ml ( Why mention 325ml when your adverts main image and product title do not specify the quantity in milliliters (your own words) ).
HEY MORON, the price also shows price per litre, either there is a price or there is not a price (Or are you just choosing to look at some of the price, just like you are choosing to look at some of the advert).
According to you Product Information (Features & Specs, Measurements, Materials & Care, Item details) are total B***S*** not to be looked at.

* Update to review *
papaval: HI,
Please check it Online it's error in listing from brand the mentioned ml bottles were not available in the market.
So in that case we will offer you 15% refund and keep the item, if its wrong ml listing Amazon will never allow us to sell this item.
Also, our price is for 325ml only.
If you want you can return the item for full refund.
Regards,

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