My watch was as illustrated and even…
My watch was as illustrated and even more beautiful. I am receiving compliments from many people on its luxurious look.
7 de agosto de 2026
Opinião espontânea
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Informações sobre a empresa
Escrito pela empresa
Discover premium men’s and women’s apparel and accessories at Parker Hayes. Thoughtfully crafted pieces made for comfort, style, and lasting quality.
Informações de contacto
Estados Unidos da América
- parker-hayes.com
3,0
Aceitável
5 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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Wild excuse given for incorrect shipment. Ordered a pair of "Olive Weston" sunglasses. Got Champagne. Not even close in colour.
Ordered a pair of "Olive Weston" sun glasses based on the image on their website of a deep olive green, semi translucent pair of resin, wayfair-inspired glasses. Waited over 10 business days to arrive. When arrived, they had sent the "Charcoal Weston" sun glasses. Brought the error to the attention of Customer Service. Mistakes happen - was not angry at all at the time. They acknowledged the error. Replacement glasses were sent out - again taking over 10 business days to land. When arrived - they had sent their"Champagne Westons" - a clear frame with a warm pinky brown tint. When I notified Customer Service - they responded insisting they had sent the right, Olive Westons - claiming that they can "look different under studio lighting". I am trained in colour theory from one of the Top Accredited Art Institutions in North America, ultimately working with materials like the resin used as a Scenic Artist/Prop Fabricator/Painter in Film and on Broadway. They cannot be Olive. Sent customer service a note back qualifying my professional insight. No Response as of this post a week ago.
4 de junho de 2026
Opinião espontânea
Resposta da Parker Hayes
Dear Jay
Thank you for taking the time to share your experience, and we want to sincerely apologize for the frustration this situation has caused. You came to us in good faith, and we fell short — not once, but twice — and that is simply not the standard we hold ourselves to.
We fully acknowledge that two incorrect pairs were sent, and we are sorry that our previous response dismissing your concerns about the colour was not handled with the care and respect it deserved. Your professional background in colour theory and material craft speaks for itself, and we should have listened more carefully rather than defending our position.
We want to make this right. We have already sent two pairs of glasses, and we are more than happy to send a third — the correct Olive Westons — at absolutely no cost to you and with priority shipping. This should have been resolved quietly and simply through email, and we regret that it has reached this point.
A member of our team will be reaching out to you directly to confirm your shipping details and ensure the correct pair is dispatched immediately. You have been more than patient, and we appreciate that grace.
Warm regards,
Tim
Ordered a yellow bag May 1
Ordered a yellow bag May 1, 2026. Between the 26 emails (mostly on my behalf due to none delivery)
no bag or refund. Several emails asking if I would like to proceed with a delivery that was dated weeks ago. I asked for a refund in the last five emails and each time after the delayed response it's no resolution.
1 de maio de 2026
Opinião espontânea
I placed an order 2 weeks ago and since…
I placed an order 2 weeks ago and since that time I have 0 response from them. Emailed their support multiple times and still nothing. Looks like, scammers
17 de maio de 2026
Opinião espontânea
Resposta da Parker Hayes
Thank you for your review. We understand how frustrating it must be to feel unheard, and we want to respond to this openly and honestly.
We have conducted a thorough search of our order management system and customer support inbox, and we have been unable to find any record of a purchase, account, or incoming emails linked to your details. At this time, we cannot verify that a transaction took place with our store.
We want to be transparent with anyone reading this: we are a legitimate business with a documented order history and support process. Every genuine customer enquiry is logged and responded to.
If you believe this review was intended for us, please reach out directly at support@parker-hayes.com with your order confirmation number and we will investigate immediately. We are committed to resolving any genuine issue as a priority.
We hope to hear from you so we can get to the bottom of this.
Tim
Parker Hayes
I bought one of their watches after…
I bought one of their watches after seeing a Facebook ad. Unfortunately, the quality was far below what was presented in the advertisement and product photos.
When I requested a return, I was informed that I had to pay both return shipping and a 20% restocking fee, despite being an EU customer. I would advise others to be cautious before ordering from this company.
___________________________________
Update: Following further correspondence, Parker Hayes refunded the full purchase price without requiring me to return the watch. They also confirmed in writing that they recognise EU consumer protection rules and will review their policies for future EU customers. I appreciate that the matter was ultimately resolved, although I believe this should have been the outcome from the beginning.
26 de maio de 2026
Opinião espontânea
Resposta da Parker Hayes
Thank you for taking the time to share your feedback, and we sincerely apologize that your experience did not reflect the standard we hold ourselves to.
We take product quality and customer satisfaction very seriously, and it's clear we fell short of your expectations in this instance. We completely understand how disappointing it must be to receive a product that doesn't match what was presented, and we're sorry for the frustration this has caused.
Regarding the return process, we want to assure you that we are actively reviewing your case. As an EU customer, we are fully aware of our obligations under EU consumer protection regulations, and we are committed to ensuring your situation is handled fairly and in accordance with those rights.
A member of our customer care team has been in touch (or will be reaching out to you shortly) to work toward a resolution that we hope will make this right for you.
We genuinely value your feedback — it helps us improve both our products and our processes. We hope to have the opportunity to restore your confidence in us.
Tim
Parker Hayes Customer Care Team
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