Using the Parts Town website was very easy. I was able to search the model number of my older central air unit, find the part I needed (which was no longer produced), and their website even told me wh... Ver mais
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Leia as opiniões dos outros
I had to cross-reference the original OEM part number to new OEM part number using AI before I was able to locate it. As well, I was charged twice for the item which impacted the credit available on m... Ver mais
A empresa respondeu
Ordered product July 2nd. Paid extra for expedited delivery. Confirmation that package to be delivered by end of day, July 3rd. July 4th, revised new delivery date to be July 6th. Received Packag... Ver mais
A empresa respondeu
I ordered replacement parts for my De'Longhi Espresso Machine: the internal and external steamer tubes. They arrived quickly and were exactly as depicted. That is, they were new and precisely the pa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Escrito pela empresa
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Informações de contacto
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canadá
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4,3
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The part doesn’t respond my refund…
The part doesn’t respond my refund request. Navin hated to open a door for a pickup customer, he also ignored a small customer communication email. Very very bad experience
3 de julho de 2026
Resposta da Parts Town Canada
Hello,
We are very concerned to hear about your negative experience regarding the refund request and customer service. We are looking into this matter immediately to understand what happened.
Sebastian
Ordered product July 2nd
Ordered product July 2nd. Paid extra for expedited delivery. Confirmation that package to be delivered by end of day, July 3rd. July 4th, revised new delivery date to be July 6th. Received
Package July 6th. Product was exactly what I ordered. I should have chosen regular shipping…..Wasted 40.00$
Regards,
Ray
6 de julho de 2026
Resposta da Parts Town Canada
Hello Ray,
We sincerely regret the delay in your expedited delivery and the frustration this caused, especially after paying extra. We understand your disappointment with the revised delivery date. We are reviewing your order and will reach out to you shortly.
Sebastian
👍thank you👍
2 de julho de 2026
Resposta da Parts Town Canada
Hello Allaire,
Thank you for the 5 Star rating and positive feedback.
Sebastian
Resposta da Parts Town Canada
Hello Tom,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our customer service prompt and effective. We appreciate your kind words. Thank you for choosing Parts Town Canada!
Sebastian
On time delivery.
2 de julho de 2026
Resposta da Parts Town Canada
Hello Greg,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
William woolard
I had a fantastic experience dealing with Parts Town Canada, specifically thanks to William Woolard. His customer service and communication throughout the entire process were exceptional. William truly knows how to take good care of customers, making sure everything was handled smoothly and professionally. On top of that, the company’s excellent sales policies made the whole transaction effortless.
26 de junho de 2026
Resposta da Parts Town Canada
Hello Ali,
We are so pleased to hear about your fantastic experience with us. It is wonderful to know that our team's customer service and communication made such a positive impact. Thank you for sharing your positive feedback; we truly appreciate it.
Sebastian
In time and at the expected quality!
1 de julho de 2026
Resposta da Parts Town Canada
Hello,
We're happy to hear that we met your expectations regarding quality and timeliness. Thank you for choosing Parts Town Canada!
Sebastian
Fast shipping and kept us updated…
Fast shipping and kept us updated through the whole process.
28 de junho de 2026
Resposta da Parts Town Canada
Hello,
Thank you for your fantastic 5-star review! We are so pleased to hear that you appreciated our fast shipping and the updates provided throughout the process. Thank you for choosing Parts Town Canada!
Sebastian
Resposta da Parts Town Canada
Hello Sven,
Thank you for your kind words! We're so happy to hear you received great service. Thank you for choosing Parts Town Canada!
Sebastian
Paid extra for expedited shipping
Paid extra for expedited shipping. Its been 8 days still didn't receive! NOT HAPPY AT ALL!
30 de junho de 2026
Resposta da Parts Town Canada
Hello Arslan,
We are truly sorry to hear your expedited shipment has been delayed. We understand your frustration and are actively looking into your order and will reach out to you shortly.
Sebastian
Resposta da Parts Town Canada
Hello Stéphan,
We're so happy to hear that you had a positive experience with our pricing and quick delivery. Thank you for choosing Parts Town Canada!
Sebastian
Parts arrived quick and were the parts…
Parts arrived quick and were the parts I required machine is repaired and working well
29 de junho de 2026
Resposta da Parts Town Canada
Hello David,
We're so glad to hear that the parts arrived quickly and were exactly what you needed to get your machine repaired and working well again. Thank you for choosing Parts Town Canada!
Sebastian
Easy to navigate site and place orders
Easy to navigate site and place orders. Delivery was timely and accurate. Definitely reccomend.
30 de junho de 2026
Resposta da Parts Town Canada
Hello Alex,
We're so glad to hear that you found our site easy to navigate and that your order was delivered in a timely and accurate manner. We truly appreciate your recommendation!
Sebastian
The system is easy to navigate and the…
The system is easy to navigate and the product are almost always available, if out of stock they usually get it in pretty quick, and recently I changed my mind after placing an order, the team on the phone was very helpful and didn't try to for the sale like other companies that tries to say its to late to cancel or you have to pay cancelation fee. Parts town is one of the very few companies that kept improving customer service throughout covid instead of screwing the consumer as much as they can.
Great job parts town team.
29 de junho de 2026
Resposta da Parts Town Canada
Hello Georges,
We are so pleased to hear about your positive experience with our system's ease of navigation and product availability. It's wonderful to know that our team was helpful when you needed to change your order, and we truly appreciate you recognizing our commitment to improving customer service. Thank you for your kind words; they mean a lot to us. Thank you for choosing Parts Town Canada!
Sebastian
Shipping SUCKS!!!
You filled the order right away, which is great. However, you shipped with Purolator. They are the worst carrier. It takes them forever to deliver a package. It finally got here and was set for delivery then at 16:30 hrs the delivery was rescheduled by them. I have no idea when it will be delivered.
26 de junho de 2026
Resposta da Parts Town Canada
Hello,
We appreciate you acknowledging our quick order fulfillment. We sincerely regret the frustration caused by the shipping carrier's delivery delays and the rescheduled delivery. We are actively looking into your order and will reach out to you shortly.
Sebastian
Part was expensive plus a delivery…
Part was expensive plus a delivery charge and then the part failed about 2 days later.
29 de junho de 2026
Resposta da Parts Town Canada
Hello Paul,
We appreciate you sharing your experience. We are concerned to hear about the part failing so soon after purchase. We would like to discuss your feedback further if you wouldn't mind. Our customer service team will be reaching out shortly.
Sebastian
Resposta da Parts Town Canada
Hello Samantha,
Thank you for your positive feedback and 5-star rating. We're glad we could provide fast service and have the items you needed in stock. Thank you for choosing Parts Town Canada!
Sebastian
Excellent service with detailed…
Excellent service with detailed information on parts to thanks
28 de junho de 2026
Resposta da Parts Town Canada
Hello Lata,
We are delighted to hear that you received excellent service and found the information on parts to be detailed. Thank you for choosing Parts Town Canada!
Sebastian
Got the best price on an OEM part and…
Got the best price on an OEM part and delivered very quickly. Website was easy to navigate as well.
27 de junho de 2026
Resposta da Parts Town Canada
Hello Mike,
We're happy to hear you found the best price on an OEM part and that it was delivered quickly. We appreciate your feedback on our website's ease of navigation. Thank you for choosing Parts Town Canada!
Sebastian
Order process went great ordered Jun…
Order process went great ordered Jun 27th still don't have part yet Jul 4th. Waiting for part before I can co ti ue review.
Dave R
27 de junho de 2026
Resposta da Parts Town Canada
Hello Dave,
We appreciate you sharing your experience. We understand your frustration regarding the delay in receiving your part. We are actively looking into this to ensure a prompt resolution for you.
Sebastian
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