Recipe Kits by Pasta Evangelists Opiniões 

Ive used PE before and enjoyed, however this time our order went missing in post, wasn't delivered when stated and there is no one at customer service. Ive emailed, called, DM'd on Insta and no response after days. What's happened to them

Placed an order for 10 meals, plus sides, to be delivered on a Saturday for a dinner party. Received an email after 6pm on the Friday evening, the day before the dinner party, to say the order would not be arriving until the following Tuesday, meaning it would arrive 3 days after the dinner party. No explanation given or compensation offered. I had to rush out and buy replacement food for the dinner party, which was not cheap. The company cannot deliver orders on the dates they advertise and offer you to select on their website, which is an absolute basic requirement for any business. Their products are fine, if a little pricey, but the company cannot deliver their products on time and therefore I will not be using them again in the future.

Never again! Delivery three days late and missing half the food - they won’t return my calls or emails - this company is a scam

Really disappointed. My order was delayed by two days, then arrived after 10pm on the second delivery day and all the cooling packs were melted and the food was too warm to safely use. I emailed and called and got not response. No sign of a refund anytime soon. What a scam.

Not great.
We received an offer through the door for a pack of meals when we spent over £30. It was a no brainer. I was ready to try their meals again.
However I am disappointed by the quality of the meals. The carbonara is very claggy. It’s dried up quickly after cooking making it unpleasant to digest. All the other sauces taste the same, whether they are beef or chicken.
Plus we have burst packet on delivery, I emailed them immediately as it had leaked over everything. I had no response. I tried to call and I seem to be stuck on being caller number 3 for ages, I was then cut off and I don’t have time to hang on the phone everyday. Needless to say, I won’t be ordering again.

Nice sauce, okay pasta, ridiculously small portion size. 165g of fresh pasta for 2 people? It barely filled one bowl let alone 2. They're having a laugh. Avoid.

Ordered for delivery on Tuesday. Email received Tuesday lunchtime stating it wouldn’t be delivered until Friday. No proper explanation other than a vague statement about wanting to make sure the food I ordered was fresh. I wasn’t particularly happy as it meant I had to rethink dinner plans. Friday rolls round. 11.30am another impersonal email saying yes we know this is the second time this has happened but your delivery won’t be with you until Saturday now. I’m not holding my breath. The company can’t even be bothered to pretend they care enough to actually use my name in the email - it’s completely impersonal. I expect food I order to be fresh. I don’t expect the company I order from to imply they are somehow doing me a favour by delaying my order to ensure the food is fresh. Nobody orders fresh food without having some sort of plan to use it on the day they are expecting it. My order was for guests who have since left. Poor service and poor excuses - used to be a great company but have clearly overstretched themselves.

Upon arrival a third of my order was missing. It's impossible to get in touch with them or get any response. The phone line just cuts out after a couple of minutes and there's no responses to emails or social media.

Order did not arrive (again), can't get through on customer service (again), no-one rings you back on the so-called call-back service. Ordered and paid a week ago.
Shambles. Better options elsewhere.

Lunch in the Guildford restaurant today was extremely good and we had great service from Ruby and Lana.

We made an online order of the recipe kits be delivered on a scheduled day. The courier was yodel (historically unreliable!). The delivery failed to appear, after contacting the team via email I was ignored and when I called I was put on a “wait list” and then cut off and told nobody was available. I’m still waiting to hear from pasta evangelist, seems to be no urgency or care when dealing with customer issues. My order was for a planned dinner event tonight but this has completely ruined my plans. Simply not good enough! Wasted food and wasted money and time - extremely disappointed.

Money taken and order not delivered - they are not answering calls, replying to emails to voicemails. Also cant cancel subscription. No idea how to actually contact them since all available contact details are unanswered - do not order with the company, I'm not suspecting they are fraudulently taking money.

I have emailed and called regarding my missing order to no avail.

My order was supposed to be sent on Monday 1st September. I received an email to apologise that it was not ready and a promise for it to be sent on Wednesday 3rd September. I emailed back to confirm I was happy with this.

Wednesday 3rd has been and gone and I am still yet to receive my order. I called and left a message to the team. I emailed. I received no email response. When the customer service team called me back on Wednesday at 19.18 they rung once and then hung up the call as soon as I answered.

This is highly rude and unprofessional. Terrible customer service. I no longer want the order and want a refund. However can not make contact with anyone.

This order was a second chance after another order was late as I was considering resubscribing monthly. I was subscribed when I lived else where a few years ago. Unfortunately I know now that they have become unreliable with terrible customer service. Now I will not be subscribing or using them as a one off ever again.

It is common that deliveries some times are delayed or postponed, but when it involves fresh food is different. We made an order last week and it wasn't delivered within the specified time. We then complained and got a voucher (with a minimum spend of £10) that we claimed to get a delivery today. We received an email later this afternoon stating that the delivery would happen tomorrow. This is simply unacceptable and frustrating.

The company never delivered my order. I tried to call and email a few times. It’s been three days and I have had no communication whatsoever with them. Really terrible company which is a shame as I started to use them as soon as they launched back in 2017.

Order did not arrive, customer service didn’t answer the phone, or respond to emails. Finally got through after 20+ phone calls, they blamed the promotion they offered for the delay… don’t offer a promotion if you can’t fulfil it!

UPDATE 5 DAYS AFTER DELIVERY DUE: Box arrived - 24 hours in a van that was not chilled - opened box and 2 of the 3 plastic ice packs were burst and empty - contents of bags were not cold - food unsafe for consumption. All in bin. What a disgusting waste. Still not a peep from customer service - probably the some of the worst customer experience I have had.

Delivery delayed by 5 days with no explanation - for a company that is supposed to deliver meals and avoid meal planning and waste - this is a really poor experience resulting in me having to go out to the supermarket and shop for the week instead. I had been tempted back with a return offer but the lack of communication (despite me emailing them asking for an update) and the initial lack of an explanation (not to mention just telling me on the morning I was expecting a delivery) has made me rethink rejoining - there are other companies out there that provide a better meal delivery service that are far more reliable.

I ordered from Pasta Evangelists this past weekend, with delivery scheduled for Monday. The order never arrived. I reached out several times by email and phone but received no response at all. Very disappointing experience, both the failed delivery and the complete lack of communication.

The order was never delivered and response from the company as non existent. Despite the automated saying they would call me back, they don’t and I have called a lot! There has been no response to emails and no response to their chat support, who also always conclude by saying an agent will get back to me. I had cancelled my plan due to previous issues, but was enticed back by a good offer. Big mistake! Huge!

I really don’t like leaving negative reviews but I had a recipe kit delivered this evening. The ‘cooling’ gels are warm and the food also feels warm. There is no hint of it feeling chilled so I have no option but to discard the lot. What a waste of food for the sake of poor packaging and slow delivery.