Patch App UK Opiniões 

441
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've just had my windows clean again by Callum from Patch. He is always cheerful and does a great job, treating my property with care and respect. Patch themselves offer much more than just window cle... Ver mais

Classificada 3 em 5 estrelas

They always tell you that you don't need to be in when they come to clean your windows. That's certainly not my experience I've had to stop the cleaner driving off because he has forgotten to clean th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had my first clean today with Jordan, fantastic experience. A really through scrubbing og all the windows and sills and my front and back door. Will definitely keep, using the service and I'm, really... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First wash yesterday having signed onto the window cleaning service a few weeks ago. I fully support the idea of giving jobs to our service personnel so was happy to sign up I love the app and info... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Manutenção de propriedades

Escrito pela empresa

Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

441 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(441)

90 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Windows and frames left dirty

I have been recently moved over to Patch App after they bought the round of another company. First few cleans were ok, but they always left with windows wet and with dirty water droplets. This mornings clean can only be described as shocking. With bird dirt left on two windows, windows frames left dirty and my patio door frame left more dirty than it was yesterday. Emailed to cancel but have not yet had a reply.

Honestly if you are offering a Window Cleaning service, rule one is leave the windows clean.

9 de abril de 2025
Opinião espontânea
logótipo da Patch App UK

Resposta da Patch App UK

Hi Matt,

Thank you so much for leaving us a review!

I'm truly so sorry to hear this is the experience you've had with us.

I can see we replied to your email less than 24 hours later, and we explained that the cleaner didn't clean all the windows due to an access problem on the day. We offered to pop back to you free of charge to re-do the full clean, but this was politely declined and we cancelled your ongoing cleans as asked. I do hope you feel we have dealt with your complaint appropriately! But if there's anything else at all we can do to help, please don't hesitate to let us know!

Most of our window cleaner's are ex-armed forces veterans, including the one who visited you recently, and a lot of the time this is their first career since leaving the forces, so we always welcome any feedback given. We then use this to help further train our veterans, so thank you again for getting in touch! It's really valuable to us 😊

Classificada 5 em 5 estrelas

Windows cleaned

Just had my windows cleaned by a young lad called Nathan. Amazing job very polite and an asset to the company. I was really impressed. Thanks Nathan

26 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Shocking just had my windows done

Shocking just had my windows done. There dirtier now then they was before they came.

25 de janeiro de 2025
Opinião espontânea
logótipo da Patch App UK

Resposta da Patch App UK

Hi, thank you so much for leaving a review!

I'm so sorry to hear this. I can't find who you are on our system from your name on here, but have you gotten in touch with us directly about this? We politely request that you do, so we can try and fix it for you ASAP. We're more than happy to pop back to you and complete a full re-clean free of charge, if you can please reach out 😊

Thank you again!

Classificada 5 em 5 estrelas

Repeat windows cleaned

I've just had my windows clean again by Callum from Patch. He is always cheerful and does a great job, treating my property with care and respect. Patch themselves offer much more than just window cleaning and are always contacting for those little job you may need doing.

17 de janeiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Although my gutters were cleared

Although my gutters were cleared, the gully between the conservatory that has been cleared by previous companies was not cleared even though it was full of weeds and I paid considerably more with Patch. I feel bare minimum was accomplished and agreed that as I am happy with the window cleaning but was disappointed and now have to arrange an additional company.

23 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Nathan conservatory roof and gutter clearing…

Nathan who cleaned my gutters and conservatory roof was really good with his clearing of the gutter and even my hard to do conservatory roof came up spotless. I was very pleased with this service and have already recommended both the window cleaning and gutter and conservatory roof cleaning to my friends and neighbours as well as my family members. Whenever it needs clearing and cleaning again I won’t hesitate to get in touch with Patch it was really efficient and totally cleared up any mess that was caused so his reward was a hot drink before he left. Really good value for money and a job well done 👏👏👏

14 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Would highly recommend

We have been using patch app for 6 months and are very happy with the service. Easy to set up payments are made electronically. We get regular emails about the clean. Would highly recommend.

5 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best clean in 22 years!

I have lived in my big old house for 22 years and in that time, I've had three window cleaners. One for 18 years, one for 3 months and now Patch, 2 cleans in.... My windows have NEVER been this clean before... I'm delighted ☺️ 😁 🪟✨️ thank you Patch!

1 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Doesn’t pay staff

This company hires freelance staff and does not pay their invoices.

The first invoice went unpaid for months they paid us only when they wanted to ask us to do more work for them.
In hindsight I believe if they had no more work we wouldn’t have been paid the first time.

However as freelancers times can be tough and we didn’t want to turn any work down at the time so we thought we would give them the benefit of the doubt.

I guess there was no more work as they’ve decided to leave our last invoice unpaid.

Connor I have tried as you know to ring you, text you, my colleague has emailed you, and you appear not to have a regular customer service line unless we are working. (by the way we did a really good job handling your angry dissatisfied customers and really deserved to be paid for our time)

12 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you!

To ALL who come and make my windows sparkle
Thank you!! Without YOU my view of the outdoors would not be so great! Continue in your wonderful work long may you reign! You arrive, do the job in hand and disappear. Not just my windows sparkle but also the doors of the house are looking so 'fresh'.... again my heartfelt thanks!! Job well done !

11 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Cannot fault this company keeps you up…

Cannot fault this company keeps you up to date about everything when they are coming , completed or the odd occasion there is a change of date. They are professional, do a fabulous job, pleasant and courteous - couldn’t ask for anything more.
I have a dog and they always ensure the gate is closed when they leave … oh and my windows and patio doors sparkle 😊

9 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Would def recommend

Reliable, efficient and a great service💯 would definitely recommend. In fact I have to my friend but unfortunately there was no round in her area.

23 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Wouldn't recomend

Hi, I paid deposit of £15, on 15th of May someone had to come for a window clean, however no one showed up and couldn't contact anyone as app didn't work for couple of days. From this time onwards didn't see or hear from them anymore. Looks like a complete scam.

15 de maio de 2024
Opinião espontânea
logótipo da Patch App UK

Resposta da Patch App UK

Hi Julija,

Thank you so much for taking the time to leave a review!

I'm so sorry to hear this is the experience you've had. I can see you've been contacted by Tom, who has issued you a full refund and got your account set back up and running, ready for us to visit you soon for a full clean 😊

If there's ever any other problems, please don't hesitate to get in touch with us direct, where we will be more than happy to help!

See you soon, and thank you again!

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