Patch App UK Opiniões 

Resposta da Patch App UK

8/05/2024

Hi,

Thanks for leaving us a review! That's wonderful to hear, and has been shared with James 😊

Thanks again!

Resposta da Patch App UK

8/05/2024

Hi George,

Thanks so much for leaving a review 😊

That's great to hear! We're really proud to have James part of our brigade of Armed Forces Veteran cleaners.

If there's anything we can help with moving forward, please don't hesitate to reach out to us direct!

Thanks again.

Resposta da Patch App UK

2/05/2024

Hi Dave,

Thank you so much for taking the time to leave us a review!

I'm so sorry to hear this. I unfortunately cannot find your account with us based on just your first name, however if you have sent in an email, you will be getting a response today. It sounds like your clean has been rescheduled, to another date.

Please keep an eye out for a response from us, if it hasn't landed already, and if there is anything else we can help with, please do let us know.

Thank you.

Resposta da Patch App UK

26/04/2024

Hi Carol,

Thank you so much for leaving us this review!

That's wonderful to hear, and will be passed on to James. Thank you again!

Resposta da Patch App UK

26/04/2024

Hi Natasha,

Thank you for taking the time to leave us this review. That's really great to hear, and we're so pleased that you're happy with Nathan's work!

Thank you again 😊

Resposta da Patch App UK

26/04/2024

Hi,

Thank you for leaving us this review! That's fabulous to hear, and has been shared with Nathan 😊

Thanks again!

Resposta da Patch App UK

24/04/2024

Hi Louise,

Thank you so much for leaving this really positive, and helpful review.

We are aware of unfortunately some badmouthing of our veteran-led business doing the rounds online. When we do get to the bottom of these rumours, it's usually other window cleaners hoping to tarnish our name. However, i'm so pleased to hear that you're happy with your first clean off us today. I can see your clean was completed by Brad and James; both of whom are lovely lads and brilliant at their new roles.

If there's ever anything we can help with, please don't hesitate to get in touch with us direct, where our Customer Support will be more than happy to help 😊

Thank you again!

Resposta da Patch App UK

24/04/2024

Hi,

Thank you for leaving us this amazing feedback, that's really great to hear! This has been shared with our Armed Forces Veteran cleaners also 😊

If there's ever anything we can help with, please don't hesitate to get in touch with us direct!

Resposta da Patch App UK

24/04/2024

Hi Christine,

Thank you so much for taking the time to leave a review!

I'm so sorry to hear this. I've had a look on our system, and can see since you joined our service back in January 2024, we have been to your home 3 times to complete your clean. Each time, we have sent a reminder email the day before, and followed up with a confirmation email as soon as the job was complete.

I'm so sorry to hear you've been having trouble with our app! I have fed this back to our tech team, so they can have a look into it. In general though, we do arrive on a different date every month, as cleans are every 4 weeks.

I can see since you've left your review, you've been in touch via phone and we have successfully cancelled your subscription with no problems 😊

I hope this helps, but if there is anything else we can help with, please do get back in touch, and we'll be happy to assist!

Resposta da Patch App UK

11/04/2024

Hi Saffron,

Thank you so much for taking the time to leave us this brilliant review!

It's really great to hear that you're happy with your Armed Forces Veteran cleaner, Jordan's, work. This feedback has been shared with him also, so thank you again!

If there's ever anything we can help with, please don't hesitate to get in touch with us direct, otherwise we'll see you in 4 week's time!

Thanks again 😊

Resposta da Patch App UK

10/04/2024

Hi Gary,

Thanks for leaving us this review! 😊

I can see we answered your initial phone call yesterday, at 10:48am. We confirmed that we will definitely still be out to complete your clean despite the weather.

We did send you a reminder email the day before the clean was due as well, you later confirmed that this email did go into your junk so unfortunately wasn't seen!

I can also see your clean was completed yesterday, as scheduled, by your Armed Forces Veteran cleaner, Jordan. This was also confirmed to you once it was completed via email.

I can see your next clean now will be on the 7th May, and we will send you your reminder email on the 6th!

I hope this helps with any confusion, however if there's anything else I can help with, please don't hesitate to get back in touch!

Thanks again 😊

Resposta da Patch App UK

8/04/2024

Hi Linda,

Thank you for taking the time to leave us a review! This is great to hear, and will be passed on to Mack! It's always lovely to hear feedback like this 😊

Thank you again!

Resposta da Patch App UK

Actualizada a 8/04/2024

Hi Sally,

Thank you for taking the time to leave us this detailed review!

I'm so, so sorry to hear you have these concerns. Unfortunately, it does sound like some of the information you were given regarding the skipping online may have been a bit mixed up by the member of the third party sales agency we have hired to help carry out some canvassing. This will be passed on to them so we can improve this right away.

We can honour skipping a clean, as we totally understand things can sometimes happen and you may not want a clean to go ahead on a particular month, we just ask that you get in touch with us direct, where we can have a look into actioning that for you 😊

I'm sorry you didn't manage to get through to anyone to speak to when you last phoned. I can see you phoned when our Customer Services are closed. Our contact hours are Monday - Friday, 8:30am - 16:00. I can see you phoned at 18:56 last Friday.

I'm so sorry to hear you're concerned you may have been scammed, that's really worrying for us and not what we want at all! We have 6 full time cleaners in our brigade, 5 of which are Armed Forces Veteran's who are now flourishing at their new career. As you may have seen, we have an overall rating of 4.2 stars out of 5 here on Trust Pilot, and you'll be able to see we have copious amounts of positive, and happy reviews left by our customers. We always encourage any feedback, and want to help any concerned or unhappy customers right away.

I have tried contacting you this morning on your phone number to have a chat and help put you at ease, but unfortunately we couldn't connect. Please feel free to ring back during our opening hours, or bob an email over to hello@patchapp.uk 😊

Thank you again.