Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
A empresa respondeu
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Ver mais
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Ver mais
Informações sobre a empresa
Escrito pela empresa
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Informações de contacto
PO Box 50903, 92618, Irvine, Estados Unidos da América
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Aceitável
286 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Credit my account
I never received my service with ideal Image. Very unprofessional experience. Patient Fi will not refund my account. I have called several times. They are now telling me it can take up to 30-60 days! This whole experience has pretty much been a nightmare!
15 de junho de 2025
Opinião espontânea
Resposta da PatientFi
Hi Margaret,
We are sorry to hear about your experience with Ideal Image. PatientFi takes 3rd party provider complaints very seriously and our team typically resolves these within 1-2 weeks on average. We hope you understand that PatientFi does not have control over the refund or cancellation policies of providers. However, trust that we have escalated your complaint and will do what is in our power help find the best possible resolution. Additionally, if you have not already, please contact Ideal Image directly to cancel your services with them and request your loan funding be returned to PatientFi so that the loan can be cancelled. Thank you!
Clarissa was very helpful and patient…
Clarissa was very helpful and patient in explaining finance details.
12 de junho de 2025
Opinião espontânea
Justin was such a great help
Justin was such a great help. 10/10 great customer service!!
10 de junho de 2025
Opinião espontânea
The person I talked to was a great…
The person I talked to was a great help! They answered everything straight forward!
9 de junho de 2025
Opinião espontânea
My issue solved and I’m happy with all…
My issue solved and I’m happy with all support provided by your team
6 de junho de 2025
answered my questions on how to log in
6 de junho de 2025
Opinião espontânea
Member was patient and addressed all my…
Member was patient and addressed all my concerns.
6 de junho de 2025
Opinião espontânea
Clarissa was great!
Clarissa was great!
Very pleasant. Nice. Patient while answering all my questions.
Even gave me an email of the recap.
Thank you!
5 de junho de 2025
Opinião espontânea
Clarissa was extremely helpful
Clarissa was extremely helpful, kind and patient with me as she walked me through accepting the loan and explained all of the terms of the loan to me. She is a gem! Give her a big raise!
5 de junho de 2025
Opinião espontânea
Clarissa was helpful in explaining my…
Clarissa was helpful in explaining my acct and how to login and guided me through the process for me to further understand easier ways to manage my acct and make payments. Thank you Clarissa you are the best !!
30 de maio de 2025
Opinião espontânea
Justin was great
Justin asked clear questions to make sure I got the right information. He was quick and efficient and I know what to do next. He even provided extra options.
27 de maio de 2025
Opinião espontânea
How to check the status
She was very nice and professional and helped me with the process.
20 de maio de 2025
Opinião espontânea
Caring
Very sweet, caring. She was able to get the answers that I needed quick! She is a huge asset to your company! She followed up with me the next day just to make sure I didn’t have any questions or concerns! Great job!
20 de maio de 2025
Opinião espontânea
Satisfied customer
Clarissa was not only professional and accommodating, but gracious! She went over and above to ensure that I chose the plan that was best for me!
19 de maio de 2025
Opinião espontânea
I got the information I needed
I got the information I needed. It is clear and to the point.
20 de maio de 2025
Opinião espontânea
Really helpful
Really helpful, did not hesitate to get my questions answered. Am glad I chose patient Fi.
19 de maio de 2025
Opinião espontânea
PatientFi is an absolute joke
PatientFi is an absolute joke! They are very inconsiderate. DO NOT FALL FOR THIS PLACE.
16 de maio de 2025
Opinião espontânea
Resposta da PatientFi
Hello Afton,
We understand the situation and truly regret any frustration this may have caused. Please note that your principal payoff payment was received after the promotional period had concluded. While the promotional period dates were included in both your contract and monthly billing statements, we recognize that a reminder could have been helpful and are actively reviewing how we can better support borrowers with timely notifications in the future.
Thank you for sharing your feedback. We truly understand how frustrating this experience must have been and we’re sorry for any inconvenience it may have caused.
-PatientFi Team
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