Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
A empresa respondeu
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Ver mais
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Ver mais
Informações sobre a empresa
Escrito pela empresa
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Informações de contacto
PO Box 50903, 92618, Irvine, Estados Unidos da América
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Aceitável
286 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Excellent customer service!
13 de maio de 2025
Opinião espontânea
Clarissa was extremely helpful &…
Clarissa was extremely helpful & thorough in answering my questions, ensuring that every concern was covered before disconnecting the call.
12 de maio de 2025
Opinião espontânea
He was able to answer all my questions…
He was able to answer all my questions and didn’t take long!! Amazing chat information and problem solving!
12 de maio de 2025
Opinião espontânea
Log in troubles
Was having an issue with a user account not working, Justin got us back up and running in no time.
30 de abril de 2025
Opinião espontânea
great customer service from Justin
Justin was great, very polite and he answered all my questions
30 de abril de 2025
Opinião espontânea
DO NOT USE!
Tell your doctor/dentist to find a different source for financing. This company will rip you off after the "promotional period"!
21 de abril de 2025
Opinião espontânea
Resposta da PatientFi
Hi Janine,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating and disappointing it can be to face unexpected charges after a promotional period ends.
We strive to be as transparent as possible with the terms of our financing, including clearly stating the promotional period details in the contract and billing statements. While we do our best to help customers stay informed, we understand that life gets busy and it's easy to miss a payment or deadline.
That said, your concerns are completely valid, and we genuinely appreciate you bringing this to our attention. Feedback like yours helps us identify areas where we and our partners can do better, whether through clearer reminders or improved communication about key dates.
Thank you again for reaching out. If there's anything further we can clarify or assist with, please don't hesitate to let us know.
- Best
PatientFi Team
Great customer service!
28 de abril de 2025
Opinião espontânea
The service and assistance was great
The service and assistance was great. Justin was efficient and friendly.
28 de abril de 2025
Opinião espontânea
She is so cute and helpfyl
24 de abril de 2025
Opinião espontânea
Great customer service!
Clarissa was very helpful and sounds very kind. I appreciate the swift help and great tips to access my account.
18 de abril de 2025
Opinião espontânea
Very nice conversation helped me…
Very nice conversation helped me understand the whole process I appreciate his help
18 de abril de 2025
Opinião espontânea
Total shell game scam
This is a total shell game scam of a finance company - DO NOT EVER USE! I set up automatic payments for what I was told would be the amount necessary to pay in full and avoid any interest. The billing was completely inconsistent...different amounts on some months making it very confusing to track. When the final payment date came I learned that they had not been billing the proper amount and they charged me the full interest amount and started charging me late fees. Ruined my credit. When I called to discuss I was put off, put on hold, told they couldn't help me, told a supervisor would contact me after sending account to review which would take up to 15 days. Nobody ever called or emailed. After a month I called back and told they didn't understand why it had not been reviewed and would make sure it was escalated. A month later and no contact, but they began taking $100 payments and applying 100% to interest and not paying any principle...and then charging me late fees because I was not paying principle!?!?!? This has to be illegal, but I have no idea how to fight it because nobody will call me back!
19 de fevereiro de 2025
Opinião espontânea
very helpful
Clarissa was very helpful, answered all my questions, plus gave a few great tips
12 de abril de 2025
Opinião espontânea
Nick was amazing!
11 de abril de 2025
Opinião espontânea
Clarissa was very helpful to answer all…
Clarissa was very helpful to answer all my questions and being patient in walking me through step by step on logging in to my account. She sounded very cheerful and pleasant.
10 de abril de 2025
Opinião espontânea
Clarissa was able to answer all of my…
Clarissa was able to answer all of my questions quickly.
9 de abril de 2025
Opinião espontânea
Justin was very helpful assisting me to…
Justin was very helpful assisting me to close my account and receive my credits.
9 de abril de 2025
Opinião espontânea
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