Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Ver mais
A empresa respondeu
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
A empresa respondeu
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Ver mais
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Ver mais
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
PO Box 50903, 92618, Irvine, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Justin was very knowledge and forthcoming with information. He was patient and took the time to answer my questions without rushing me off the chat.
Clarissa was so helpful and patient with me. I had many questions and she took time to thoroughly answer all of them. Her help was greatly appreciated!
Clarissa was very polite and helpful. She went a long way, giving me the time.
Clarissa was very helpful.
Clarissa was very courteous and professional. Taking care of my inquiry promptly.
Very easy to communicate with the representative(Justin). He guided me through the process and made my experience using the portal very easy.
Nick was very prompt. Answered my questions. Then assisted me to find the correct procedure. Very helpful.
Clarissa was absolutely amazing. I had talked to several people with trying to get my issue resolved and I was always told something different but Clarissa was consistent helpful and extremely friendly and I appreciate everything she did for me.
Clarissa went above and beyond in assisting a patient today. She was incredibly friendly, professional, and took the time to help navigate a conversation with the patient, ensuring they felt heard and supported. She even facilitated a four-way call seamlessly, demonstrating great communication skills and teamwork. Her dedication and patience truly made a difference!
Clarissa was so friendly and helpful. She assisted me with my problems and make sure all my other needs were met. She really took initiative to make sure I was a happy customer.
Thank you!
Justin was wonderful! He made the experience turn from frustration to pleasant. Very helpful, knowledgeable, patient and kind.
Clarissa was fantastic and so professional on the phone. She called back this afternoon to assure me that my refund was being processed. She also stayed on the phone while I cancelled the membership to make sure it was successful. She is definitely an great asset to your organization.
Clarissa had fine-tuned communication skills. She explained matters patiently, clearly and efficiently. Additionally, Clarissa was professional and very pleasant.
Fantastic Service and helpful hints to navigate the procedures.
She was very nice and very helpful!!
Prompt communication and very polite and profesional
I was able to ask all my questions and have them answered with understanding on my end.
Initially, I called CS since I was worried that I didn’t set up my account properly. I was seeing interest accruing when I thought there is no interest.
Justin explained why I was seeing this. He is very helpful- great customer service 👏
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.