Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
A empresa respondeu
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Ver mais
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Ver mais
Informações sobre a empresa
Escrito pela empresa
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Informações de contacto
PO Box 50903, 92618, Irvine, Estados Unidos da América
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Aceitável
286 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Justin was extremely polite and so…
Justin was extremely polite and so efficient! Excellent service
17 de fevereiro de 2025
Opinião espontânea
Prompt and Understanding!
The prompt responsiveness and comprehensive agent made my experience good. I would have rated him with 5 had my request been fulfilled but I understand he could not make that change himself so at least he promised to get back to me tomorrow with an answer.
12 de fevereiro de 2025
Opinião espontânea
Great customer service
12 de fevereiro de 2025
Opinião espontânea
Justin was great to talk with and…
Justin was great to talk with and helped me understand what the spend limit meant.
6 de fevereiro de 2025
Opinião espontânea
Great customer service!
I was helped by Justin and his customer service was friendly and efficient.
3 de fevereiro de 2025
Opinião espontânea
Customer Service a its finest!
Justin was very friendly & patient with me as he answered my many questions. I so appreciate his kindness and knowledge as he helped me navigate the specifics of my personal loan.
31 de janeiro de 2025
Opinião espontânea
STEPHANIE -EXCELLENT CUSTOMER SERVICE
Stephanie was great! Answered all my many questions with patience and understanding! Pleasant to talk to.
27 de janeiro de 2025
Opinião espontânea
This company sent me threatening emails…
This company sent me threatening emails when THEY wouldn't accept the credit card they had been using for months. When I called I gave them another credit card number to THEN be told they don't take credit cards and I needed to pay with a debit card. I gave them that and paid the full balance and THEN they kept charging a $5 fee for a membership with a company that was no longer doing business with them. They charged this fee to the ORIGINAL CREDIT CARD.
7 de janeiro de 2025
Opinião espontânea
Resposta da PatientFi
Hi PJ,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you've encountered with our payment process and the additional fees. We completely understand how frustrating this situation must have been for you, and we want to assure you that this is not the standard of service we strive to provide.
We’d love the opportunity to look into this further and resolve the issue. If you could reach out to our customer support team at 866-734-5979 or reply to this message with more details, we’ll investigate right away.
Your feedback is important to us, and we appreciate your patience as we work to address this.
-Best
PatientFi Team
Justin was courteous
Justin was courteous, professional and provided all the information I needed, Thanks!
20 de janeiro de 2025
Opinião espontânea
Great Service!
They were able to assist me quickly and help me with what I needed. They are extremely helpful
14 de janeiro de 2025
Opinião espontânea
Justin was so helpful
Justin was so helpful, knowledgeable and was able to answer all my concerns… patienfi should hire this kind of staff. Thank you so much Justin.
14 de janeiro de 2025
Opinião espontânea
I have so questions about my loan
Justin was very helpful answering all my questions regarding my loan.
12 de janeiro de 2025
Opinião espontânea
Justin was really kind and he has…
Justin was really kind and he has really great customer service
6 de janeiro de 2025
Opinião espontânea
The service was excellent !!!!!
The service was excellent !!!!!! They always got back to me the same day and resolved my issue immediately.
31 de dezembro de 2024
Justin was really great to work with
Justin was really great to work with. He assured me that he will stick with me through the process I needed him. Communication was awesome.
16 de dezembro de 2024
Opinião espontânea
Excellent Service
The Representative was excellent and very friendly. Great customer service attitude.
10 de dezembro de 2024
PatientFi Excellent Customer Service
My experience was great because of the impeccable Patientfi Member Support Staff. Not only do they here us but they also reply and address our issue in a timely and professional manner. As a result, Patientfi is doing well by providing excellent customer service, i
3 de dezembro de 2024
Justin was super patient and helpful in…
Justin was super patient and helpful in addressing the billing questions I had!
4 de dezembro de 2024
Opinião espontânea
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