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Explore Patio Kingdom’s backyard products and outdoor shade structures: gazebos, pergolas, patio umbrella, storage shed, and patio furniture. Enhance your outdoor living space with style, function and lasting quality.
Estados Unidos da América
4,0
16 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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I had a great experience with Patio Kingdom! ✨ The ordering process was smooth, and everything felt easy and well-organized. The product quality really impressed me — it looks beautiful and feels durable.
Customer service was also very responsive and helpful, which made the whole experience even better. I’m really happy with my purchase and would definitely recommend them! 🤍
The product is even better than I expected—it added comfort and elegance to my home. We absolutely loved it 🥰
I wasn’t expecting this to be this good, but I’m really impressed. Easy assembly, solid build, and very comfortable. It fits perfectly on my balcony and looks great. Definitely 5 stars!
Love these chairs so much. They are easy to put together. And love the cup holder and that they fold up. Can’t wait to use them around my fire pit.
The patio umbrella is a great value! Arrived very fast. Couldn’t be any happier.
So chic piece we love this. Esp my daughter always want to sit in. I’ll move it to the porch in the summer. It’s also really good at home.
Damaged by light winds and cannot get hold of the company by phone or email
3/31. After seeing this review they had reached out to me by email. They asked me to remove this review. Multiple times I requested a valid phone number to no avail. They stated in an email that I would receive a full credit back. Awesome, but To-date, there is no pending credit to my account per my credit card. I’m very frustrated with this whole ordeal and will follow up with any good news if I have any future positive feedback.
Resposta da Patio Kingdom
We are deeply sorry for the inconvenience. May I ask if you contacted our customer support team via service@patiokingdom.com? We couldn't find your previous message in our system, but we have now reached out to you directly via email. Please rest assured that we are committed to resolving this issue for you as quickly as possible.
Damaged items and nobody has responded to us in regards to replacing the parts damaged
Resposta da Patio Kingdom
We are deeply sorry for the delay. After checking, we found that your message was sent to a different email address, which is why we didn't receive it. To ensure a prompt response in the future, please reach out to us directly at service@patiokingdom.com.
We have already gotten in touch with you and have arranged for a replacement to be sent out immediately. We appreciate your patience and look forward to resolving this for you.
The general quality of the product seems great. I, however, had 6 chairs out of 8 that had pieces that did not fit together. Numerous emails, pictures and videos sent. Finally agreed to send replacement parts.Weeks long process. They are STILL sitting somewhere, not moving (according to tracking).
I am not able to utilize my purchase yet. I am not sure I will order the rest of my patio things from them.
Resposta da Patio Kingdom
Thank you for taking the time to share your experience.
We’re truly sorry to hear that several of the chairs did not fit properly during assembly. That is certainly not the experience we want for our customers, especially after investing in a full dining set.
We understand how frustrating it must be to wait weeks for replacement parts and then see the tracking information not updating. Please know that once the replacement parts were shipped, we have been monitoring the shipment, and carrier delays can unfortunately occur in transit. That said, we are actively following up to ensure the package moves and reaches you as soon as possible.
We sincerely apologize that you have not yet been able to fully enjoy your purchase. Your satisfaction is extremely important to us. Our support team will reach out to you directly to review the tracking status and, if necessary, provide an expedited solution.
We truly appreciate your patience and the opportunity to make this right.
2 blue chaise lounge chairs and 2 round tables canceled with no reason or explanation! Still showing available on amazon.
Resposta da Patio Kingdom
The lounge chair and the round table were likely not purchased from us. We do not sell round tables on our website. According to our records, the order you placed with us was for an outdoor dining table and chairs set.
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