Paul Smith Opiniões 433

Love it! Best quality materials. Best service. No cheap tat with a designer label on here. Everything is top notch. Always new stuff. It’s the best 😍

Fast delivery and exceptionally efficient customer service.
Both friendly and professional.
I love the quality as well as the style of the clothing and accessories

I had a very positive experience with Paul Smith’s customer service.

I purchased a tie which developed a minor issue after its first use, and I reached out to their support team. Joshua handled my case exceptionally well – he was responsive, thoughtful, and clearly committed to resolving the matter in a fair and professional way.

The process was smooth and handled with genuine care, which left a very strong impression. It’s always reassuring to see a brand stand behind its products and treat customers with this level of attention.

Overall, a great customer experience, and I would be happy to purchase from them again.

I’m a loyal Paul Smith customer enjoying your various products. I had an issue with a bracelet and contacted customer service. The service provided was very good 👍 and the issue was solved to in a perfect manner!

The experience provided by all of the staff at Paul Smith is first rate. I have been a customer for over 30 years and the service feels personalised and I love the products - they’re unique. It’s so refreshing to still find businesses that are true to their values.

I’ve always loved Paul Smith clothing, but their customer service is also exceptional.

Quick delivery and quality products

Great customer service (Jemma), polite, professional & helpful.
Made the process much easier, thank you.

I'm a big fan of Paul Smith because of the premium craftmanship of their products combined with quirky and original British styling. I also find that the pricing is very reasonable for a luxury brand and that you get what you pay for. I tried to return an item I purchased while visiting a London store recently that had sold out online. Because I live in Dublin, it was difficult to return the item in person. I contacted online Customer Services with the issue and was promptly offered a solution by Jamie who went over and above to assist me. He was attentive and friendly throughout our interactions, from providing details for the shipment to issuing a full refund. I was very satisfied with the Paul Smith customer service experience, which I was happy to find matched the quality and care they give to making their products. I highly recommend Paul Smith to any gentleman looking for a refined but playfully British look, whether that is casual or formal. The Italian made items, particularly in collaboration with Loro Piana or Breschi, are timeless essentials

Dearest Paul Smith team,
I would like to congratulate you for having Jamie in your team who helped me out a rare scarf with kindness and utmost, excellent service which I do deeply appreciate and beyond my expectations.

Thank you very much dearest Jamie❣️
Özlem Oran

I am so pleased with coat I bought which exceeded my expectations. The service team were fantastic and could not have done more. They are the most supportive and professional team that I have dealt with and I will be back again for more

Very helpful, knowledgeable and friendly experience corresponding with Jemma.

I really appreciated this service as I was buying a gift but not sure of what size to order. With this service I was able to order two sizes or more if needed& just pay for the one I kept. Would definitely use this again.

The customer service team notably Jemma at Paul Smith, carried out my previous order concerns with great professionalism and made the overall experience very easy.

I bought a pair of PS trainers in November 25 ,unfortunately they developed a fault and living in Leeds was unable to return them to a store .I emailed PS customer services and Jemma respond immediately explaining how she could help me with the issue and resolve the problem .I have to say the service was exceptional,professional,quick with no back and forth and I now have a new pair of trainers on their way to me.
It’s a shame other retailers do not operate like PS as they would gain a lot more customer loyalty

I was helped by Jemma from customer services
who found a item of clothing in the warehouse, which I thought wasn't available any more. She was very kind, efficient and courteous and I was so pleased to receive the item
Thank you Jemma for your help, very much appreciated and this is one of them reasons I keep shopping at Paul Smith.

First time using the "concierge - try at home before you buy" service. Worked perfectly - selected three items in multiple sizes. Appointment agreed online. Concierge turned up on time, very helpful. I only paid for what I wanted and they take the rest away. Fantastic and all for a very nominal charge.

I am writing to share a personal experience that I believe Paul Smith Helmet May Have Saved My Life.

On March 11, 2026, I purchased a Paul Smith + KASK “Monochrome Fade” Protone cycling helmet for £270. It was delivered on March 13, and I wore it for the first time on March 14 during a long-distance ride from London to Cambridge.

During that ride, I was involved in a serious accident.
I suffered 3 spinal fractures, and in those moments, I genuinely believed I might be facing permanent paralysis. Thankfully, I survived, and my doctors have advised that with recovery, I may be able to return to cycling in approximately 6 weeks.

At the time of the crash, I did not feel any direct impact to my head. However, afterwards I discovered that the helmet had been significantly damaged. Seeing the condition of the helmet, it became clear that it had absorbed a substantial impact — one that I may not have been able to withstand myself.

I truly believe that this helmet played an important role in protecting my life.

Because of this experience, I have developed a deep trust in your product. When I am able to ride again, I fully intend to continue using your helmets and would not consider switching to another brand.

The customer service team Jemma, gave me 50% off for the same helmet I purchased. I really appreciate it! Thank you very much for your time and for creating a product that, in my case, made a truly meaningful difference.

Service always as immaculate as their clothes.