Dearest Paul Smith team, I would like to congratulate you for having Jamie in your team who helped me out a rare scarf with kindness and utmost, excellent service which I do deeply appreciate and... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The experience provided by all of the staff at Paul Smith is first rate. I have been a customer for over 30 years and the service feels personalised and I love the products - they’re unique. It’s so... Ver mais
I have been buying clothes and shoes from Paul smith for over 30 years and the quality is outstanding and lasts years. Most importantly, the companies customer service is amazing. I have always receiv... Ver mais
I am so pleased with coat I bought which exceeded my expectations. The service team were fantastic and could not have done more. They are the most supportive and professional team that I have dealt wi... Ver mais
Informações sobre a empresa
Escrito pela empresa
Paul Smith is Britain’s leading independent design company. Paul Smith champions positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration.
Informações de contacto
Poplars, NG7 2PW, Nottingham, Reino Unido
- +44 (0)115 968 5821
- customerservices@paulsmith.com
- paulsmith.com
4,5
Excelente
433 opiniões
Respondeu a 68% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Paul Smith try before you buy
I like Paul Smith T Shirts, Polo's, sweats and hoodies and using the try before you buy set up is a great way to assess any items i'm considering purchasing. It's a very easy process and there are good comms on how it all works.
25 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your recent order, we look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Really good feature
Used the try before buying feature which was really useful in being able to try for size and style before buying
15 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good afternoon, John!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your recent order, we look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Paul Smith/Harpers - Try before you buy
Just used Paul Smith/Harpers, “Try before you buy” service. Meant I could order different sizes before paying, apart from the £5 admin, so no money left my account until I found the right fit
Will definitely use again
17 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Tony!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your recent order, we look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
First time shopping with Paul Smith
First time shopping with Paul Smith. Really quick delivery of my online order, suit well packaged and high quality.
Look forward to browsing more
23 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Bob!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Hi there Jemma.
Hi there Jemma.
Thank you for such a prompt reply to my question on P.S. Aftershave, very much appreciated. Fingers crossed, it may appear once again in the future.
Yes, I had lovely 'damp' weekend, hope yours went well also. Re: James Hunter.
21 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, James!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with our Customer Experience team. While we weren't able to resolve your enquiry ideally this time, we very much hope to do so next time! I will pass on your kind words to Jemma.
Please don’t hesitate to reach out to us again, we will always do our best to help!
Kind regards,
Paul Smith Customer Experience
I have been a fan of Paul Smith for a…
I have been a fan of Paul Smith for a long time and having recently moved to Europe I was missing popping in my local store in Notting Hill. I recently made some orders online and the delivery was really smooth. My last order was handled by Guy from the Nottingham store who transferred a couple of items that were sold out online to Jemma from the e-commerce store. They were both really helpful and great in making my shopping experience hassle free and very pleasant. A big thank you to both!
16 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Flaminia!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with not only the brand as a whole but more specifically your recent order. It is great to hear that the stores and our team were able to work together, and even though you are no longer able to visit the store directly, you can still get the same great Paul Smith experience!
Hopefully, you continue to shop with us online, and you know that we are always here to help out with any difficulties!
Kind regards,
Paul Smith Customer Experience
Fantastic after sales service
Absolutely fantastic after sale service My problem was resolved very promptly and efficiently.
A big thank you too
Jemma
Paul Smith are lucky to have such good staff
22 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Viki!
Thank you for taking the time to share your feedback with us.
What lovely kind words! I will make sure that Jemma knows how much you appreciated her help.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
I’m a regular shopper at PS and love…
I’m a regular shopper at PS and love the range. Recently I saw the new luggage line and was going on holiday in a couple of days. Customer service excelled and managed to ship the products next day in time to pack and take on holiday. Josh and who helped me out was great, super friendly and keen to assist however he could. It was a pleasure to chat with him and I feel the service was above and beyond most customer service interactions I have experienced recently.
22 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Mike!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your most recent order and that Josh was happy to go above and beyond to get the job done! If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
We hope you have a lovely time on your holidays and that you are delighted with your RAWROW luggage!
Kind regards,
Paul Smith Customer Experience
Always happy with PS clothes
Always happy with PS clothes, quick delivery but still have return phobia, not just PS anything I buy online
14 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good afternoon, Phillip!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon! We're always happy to make the return process as smooth as possible if needed.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Cancelled order
Bought one of the wallets on sale for 128 euros. Cancelled because they did not have the stock that was advertised. This is absolutely unacceptable, and it is still being advertised as having enough stock. I don't even want to make another purchase as I am worried I still will not receive it. It is meant to be a gift for an event soon and now I will not have it. I thought it was a good deal as it was 50% off and just in my budget, but by the time it is actually back in stock I worry it won't be on sale anymore. Called customer service who were unable to tell me absolutely anything of what I can do or when it will be available again, and just left me on an awkward silence. I did promise to get this person their gift after I ordered it, so I hope it is back in stock and on sale in time for me to get it, and doesn't get cancelled again. I am honestly very upset and distressed because it is an expensive gift for a big event for this person, and I am saddened that I may not get it and now I have to spend my time anxious again looking out for when it might appear, or when it does if it is actually in stock or not.
I understand this is not on purpose but the lack of support from the company for something that is their fault is not promising. At least they offer a full refund, but I still need the actual product.
22 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I haven't been able to find your correspondence with our team initially, so I have requested some further information to get in contact with you. Once I find your correspondence, I will ensure that everything has been done to try to find a resolution to this issue.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
The try before you buy option is what…
The try before you buy option is what encouraged me to shop from Paul smith, but his T-shirts size is not really what it says! I always buy size L from many well known brands and they are true to the size, but Paul smith T-shirts size L are actually size M on me so I had to return both T-shirts that I wanted!
12 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Marwane!
Thank you for taking the time to share your feedback with us.
I am sorry to hear that you had a slight sizing issue with order but it is great that you utilised the Try Before You Buy feature to avoid this being a larger problem than it needed to!
If you ever need any sizing help or help with anything else, then please don't hesitate to contact our team!
Kind regards,
Paul Smith Customer Experience
The Harper try before you buy…
The Harper try before you buy arrangement was simple and efficient and very good.
11 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Great customer service 👏👏👏
Found a product on the Paul smith web page that
Was 20 % off the website said 50% off all sale products.
Contacted Jemma at customer service she sorted 50% off for me.
She couldn’t have been more helpfull.
Thank you Jemma.
17 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Hi Paul!
Thank you for taking the time to share your feedback with us.
It’s great to hear that Jemma was able to help fix your issue and hopefully, it is the last issue you face!
That being said, if we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Great service
Ordered some boxer shorts in two sizes as was unsure which ones would fit and I've bought enough boxers that I have been unable to wear (wrong size) or return (usual underwear exclusions), so I was quite surprised that you could get them on "Try Before You Buy". Simple service to use. Great service. Peace of mind. Bit pricey but go for the sale items and grab yourself a bargain.
8 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Pete!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Paul Smith customer service is…exemplary
Paul Smith customer service is exemplary both in my opinion and in my experience of having made around 10 online orders, both direct and via Harper’s TBYB
12 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Glynne!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Try before you buy
First time using try before you buy will definitely use this service again.
10 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Lorraine!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your order, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
No pressure
Paul Smith, Try Before you Buy. Perfect for me as I don't enjoy outdoor shopping but do like Paul Smith clothes
10 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Kenneth!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your order, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Qualité médiocre
Chemise en seersucker orange foutue au bout d'une lavage à froid. La mauvaise réputation de la marque n'est donc pas usurpée.
1 de agosto de 2024
Opinião espontânea
Resposta da Paul Smith
Dear Ludovic,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I requested some further information so that we could get in contact with you, but if you could kindly reach out to us at customerservices@paulsmith.com then we will be more than happy to look into a resolution for you.
We appreciate your understanding whilst we work to resolve this for you.
Kindest Regards,
Paul Smith Customer Services
Only brand that consistently delivers…
Only brand that consistently delivers style and quality at a reasonable (sale) price. Sizing can be a bit hit and miss, but Try Before You Buy makes it risk free
9 de julho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Tom!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your order, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Online shopping as it should be
Recently purchased a number of items but was unsure what size would fit. Ordered L and XL using try before you buy.
Sizes are true to the size guide, I simply returned the XL sizes and was charged for the items I kept.
Clothing always good quality and fit. Great website, simple buying process.
28 de junho de 2025
Opinião espontânea
Resposta da Paul Smith
Good morning, Mark!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your order, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.