PayMaya Opiniões 171

Maya double charged my PLDT payment. They sent one OTP and charged me twice. They ask me to go to PLDT and the charge-back process may take 4 to 8 weeks. Called Maya again and was told that this will take up to 45 days. Clearly this is a mistake on their system and I was told that they need to follow their policy. Also, when I first call I was cold transfered to another agent. How can we be so sure that your customers privacy was respected as there is no notes from that interaction? I called twice before the 3rd and there is no details? Maya does not respect its customer's privacy and right to escalate as the agent denied a request to talk to a supervisor. This is such an appalling and horrendous customer service experience and I will not us their service again to pay bills.

Pay Maya so slow first of all, 10 times uploaded documents still it's getting declined
There is no customer service to contact. Email are not replied as well. They are very poor service

This is basically the email I sent and it describes the issue:

Hello Maya,

I called your hotline earlier and I was told to send these screenshots here. Ref no. of the call is 14214562. Please check details about that call if you can.

Yesterday I had 1645 PHP left on my wallet balance and 1,548.49 PHP was magically added to my account, and it did NOT have any record on the transaction and I received no text notification about it. I found it weird so I tried sending 3193.49 PHP (my total balance at the time) to a friend and when it was sent successfully, I sent it back to my account. I was expecting Maya to retrieve the money because it could be some system error or something.

I made some transactions with the app today and I made sure that there will be enough balance in case Maya retrieved the 1548.49 PHP. Earlier this night, I still had 2008.49 PHP, more than enough in case Maya retrieved the money. But when I checked my balance, my balance was -101.31. AGAIN, NO TRANSACTION OF THE AMOUNT LOST. Maya took more money and now I lost around 400-500 PHP. When I was speaking to an agent earlier she told me it was some previous payment that just reflected but first of all, WE ARE SURE that our balance gets deducted when we buy something online and the total deducted DOES NOT ADD UP. PLEASE PLEASE PLEASE DO SOME MATH.

This is scary and this discourages us to continue using Maya. What if we lost bigger money? I had some amount in my Maya savings and what happened made me transfer everything to a different bank. I hope this gets resolved. Again, please do some MATH if you're just gonna insist that this is from a previous payment. Please refer to the attached screenshots.

Hoping for a speedy reply

Refund policy are slow compare to GCash. Mas mabilis pa din talaga si Gcash sa lahat ng bagay.

I used my Maya Card to pay for purchase. The merchant did not deliver the service. I called them for chargeback. They did not process my request after exchange of emails and calls with documents. 2 years had passed and still they did not still process it. Very bad. Do not use this service. In case that someone use your card or charge your card. You are not protected.

So I’ve been following up on an issue for over a month now, and am still waiting for it to be resolved assuming it does get resolved. Followed up via live chat, raising a ticket, sending an email, and even sending an Instagram DM for so many times over this past month, but to no avail. Pretty sure they just set up a CS team to let people know they offer customer support, even when those people don’t resolve anything. I checked reviews from others here on Trustpilot and on Reddit. They all say the same thing. It’s very frustrating since they are a bank app. If I could give zero stars, I would, but there’s no option here to do so.

If there is a zero rating, that is what I will give you. I sent emails and calls to retrieve money I sent which you recognized as a paymaya account instead of a gcash account. This paymaya account receiver is an inactive account. The money I sent is worth a double wage pay of an average income earner. Poorest performance. You should update and revise your system.

Don't ever use this smart paymaya app. False information customer service I call them for like 3 weeks to get my money from my old account to new account, but they keep asking to sent latter of request to docs-paymaya.com.P h but no one process my account never get an update and when I call them they always ask the same thing they are scammer. This company is a scamm.!!

Failed a payment in pagibig but charged me now I complained but no one is answering.

Why is this company still allowed to do Business in the Philippines ???? ⛔⛔⛔ Worst ever experience with Incompetent people working there. Shut them down asap.⛔⛔⛔⛔

email is very unresponsive. Nag email ako last wednesday kasi nagpapa refund ako accidentally purchased 2 orders of maya bundle card. I purchased last july 2 and deducted to my maya acct worth 300 and accidentally my sister purchased again last july 6 worth 300 pero walang sagot from them through email. Customer service also did not know how to handle my concern. I called 3x baka sakaling may makatulong pero wala. I want a refund for my 2nd purchased. I received my first purchased already.I'm referring for 1 maya account.

I made a cash transaction early this morning at 7 eleven but it was not credited to the account number. 3rd time nangyari though nag re refund naman kaya lang abala masyado lalo na kapag due date na at need bayaran ang bills. I hate this app uninstall ko na talaga to

Worst payment gateway existing and worst customers support. I applied to their Shopify payment gateway since 2020 no action and response always CC their sales and no response from their sales.

I am reporting a major problem regarding this issue that circulates around the internet and thus experience it myself today. OTP not working in the App then Paymaya will lock the account and the problem goes on and on until not resolved. I seriously waiting until now since May 09, 2022 just to solve the problem and I'm still hanging. Please take your time to read all including attachments in this email below.

I have proof that I can receive the OTP as shown below upon sending/transferring fund. OTP received but after entering it to the App, it will not be accepted and error occurs. I tried to report it in the Customer service email (May 09, 2022) and they immediately lock my account for that reason.

~ Please continue reading below after these images...

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Now the App is locked and things started to get rough. I have followed every instructions given by the support but their reply is unhelpful

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~ I really tried to email them again to follow up

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I am not getting any response from the team until May 16, triend to email them again and waited...

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I search more on how can I contact the support and finally talked to the agent, but the problem does not end here. I've been told to submit these documents and so I did,

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I've waited more days and follow up Customer Service and guess what?

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I've waited days again and upon calling the support, she said "We received your documents, but there is no answer to the questionnaires which I am sure I SUBMITTED as shown above, then they made me write the answers to questions in a paper and submit it AGAIN.

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Now a NEW requirement which is not mentioned before that I have to submit, passport

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Seriously Paymaya? Do you really have to go this far for only verifying the account of one person? There's really something OFF regarding this matter that can be solved easily like a scheduled video call verification or upon submission of requirements, but they keep DELAYING the problem for some reason and it's obvious that they have the advantage of freezing the accounts. I am only ONE of some people suffering in this kind of process.

I am calling higher authorities and Bangko Sentral of the Philippines to investigate and help the citizens from this kind of Company. I still hope that this problem will be solve because I need to recover my funds. Thank you all for your time and effort.

Unable to change registered mobile number, as a customer of online banking/wallet, we have right to change mobile number right away in app. I tried to call their customer service then they refuse to change my registered number without giving me a reason. I'm very disappointed. Most of online mobile wallet had change mobile number features so why here is missing.

Customer service is no help.
A scammer set up an account using my email address, and I did not verify the email address when they sent me that request. They set up the account anyway, and now I get PayMaya emails related to that account.
I asked Customer Service to remove my email address, and they are no help. They require that I give them the scammer's name, and their mobile number. Like how would I know that? Then they say that is the only way they can look up the account, by the mobile number, not by an email address. I even tried to reset the password, and their link to that would not work. They are worthless.

Hi, there! Thank you for taking the time to upgrade your account. We regret to inform you that we cannot proceed with your upgrade right now because the name you entered does not match the one reflected in the ID you uploaded. Please submit an upgrade application again with the complete and accurate information and we’d be happy to assist with your account upgrade.

Jay-r name ko pero ayaw nyo tanggapin ung merong - pano yan ma upgrade ung account bweset

I happen to check my paymaya since i dont quite use it except for mobile loading or sending money for someone that dont have bank accounts or any other means of receiving the money. So since i dont use it that much i dont remember the password and got locked my account. So i click the forgot password to reset it. Then i received an email requesting the infos about me which ive provided. Then the next day an email came asking for more infos, theyre asking a selfie of me holding my valid gov id and proof if funds. At first i was ok its normal but it get into my nerves when it asked to give the reason why i opened a paymaya account, why i changed my number from my old one which that was a freaking long time ago and really they need to brought it up very irrelevant to my case, then it asked the purpose of the money i sent to tye person and whats my relationship to that person and as i said i rarely used it so i dont recall the person at all and the last its asked me to LIST ALL MY SOURCES OF FUNDS. Like W T F ! Theyre not even a bank to asked me those and who the hell are they asking me those stuffs. I would totally understand if im opening an account wherein im not and what iritates me at all i just need to reset my password so why the hell theyre asking me those stuff. Paymaya and bdo should come together and closed there business. They make it hard for people to use their service. Very poor customer service and rude. This app is not good for people whose mind is not intact in remembering their passwords well youll eventually loose your money if you have as you might never recover them for this foolish act. You cant even reach them from phone and the email is the worst to communicate. Good thing i dont have money with them and if i do not that much. DONT EVER ENTRUST THEM YOUR FINANCE EVER. THEYRE FOOLS!

I tried requesting to change my mobile number since I lost my old one. They told me that I have to handwritten a letter of request and a signature and a valid ID. They always wanted me to revised my letter of request because my signature on my valid ID was different, when in fact there were a little difference between my 2019 signature till today. They want your signature to be perfect as seen in your valid ID, like wth?! All signature stroke aren't perfect you know! Well, I have a small amount of balance on my PayMaya but I don't care it anymore. I uninstalled their app from my devices and I WILL NEVER EVER USE THEIR POOR SERVICES AGAIN!

Paymaya is oozing with SCAM ACTIVITIES

I suspect Paymaya has thief inside stealing money from their various members