Had a small issue with my e-bike screen, but Pedal and Chain sorted it out quickly and professionally. Their customer service was responsive, friendly, and genuinely helpful throughout. It’s clear the... Ver mais
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Leia as opiniões dos outros
Very speedy email replies, 4 day delivery to Jersey, build quality of the Riley folding electronic bike is superb. Packaging was excellent, no damage in transit, I would & have recommended Pedal & Ch... Ver mais
The guys at pedal&chains were so helpful. As a complete ebike novice I had a fair few questions regarding best bikes for my height and numerous others. Nothing was ever an issue and responses were alw... Ver mais
A empresa respondeu
Currently trying to get a refund which has took nearly 5 months to sort out as they sent me a faulty bike (it literally had not working on the box they sent) they are now trying to charge me for intia... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Pedal & Chain, we're more than just an electric bike shop – we're your go-to source for expert advice, top-quality products, and unbeatable customer service. We understand that your daily commute or weekend ride shouldn't be a hassle, that's why we provide bikes that help you enjoy easier and more enjoyable journey. With our extensive range of electric bikes and accessories, you can find the perfect fit for your needs and budget. But don't just take our word for it – our glowing reviews on Trustpilot speak volumes about the level of service you can expect from us. Plus, our bikes come with free delivery and a comprehensive warranty to give you complete peace of mind. We're passionate about sustainable travel and believe that electric bikes are the future of eco-friendly transportation. So why not join us in making a positive impact on the planet while enjoying easier, more efficient journeys? Join the community of satisfied customers who have made Pedal & Chain their number one choice for electric bikes in the UK. Shop with Pedal & Chain today and experience the difference for yourself.
Informações de contacto
The Keep, Creech Castle, TA1 2DX, Taunton, Reino Unido
- 03330501008
- info@pedalandchain.co.uk
- pedalandchain.co.uk
4,4
Excelente
87 opiniões
Sem histórico recente de solicitação de opiniões
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The company go above and beyond to…
The company go above and beyond to solve any issues
3 de março de 2023
Opinião espontânea
Resposta da Pedal & Chain
Hi Marianne,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
The team are great
The team are great. Rex in particular. I had issues and he is always there to sort them . Thank you
3 de março de 2023
Opinião espontânea
Resposta da Pedal & Chain
Hi Janievee,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain. We are happy to help you with any concerns you encounter. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
Outstanding Customer Service
Bought the Thunder V4. Great bike, but had an issue with the battery which was solved in a prompt and incredibly courteous manner. Excellent company. Highly recommended!
28 de fevereiro de 2023
Opinião espontânea
Resposta da Pedal & Chain
Hi Christian,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain and that your battery problem has now been fixed. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
Brought Yoikoto E Amper bike and…
Brought Yoikoto E Amper bike and accessories, the communication and technical help prior to buying was great, as was the customer service "Rex" . The bike is fabulous and has exceeded my expectations.
4 de janeiro de 2023
Opinião espontânea
Resposta da Pedal & Chain
Hi Andrea,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain and that you are already enjoying your item. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
I was very happy with both item I…
I was very happy with both item I bought with help with the chat link and pleased with how quickly I received my item will definitely use again
2 de dezembro de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Terry,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain and that you are already enjoying your item. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
Quick replying back to my fault I got with my battery not charging 100% and only charging 95%
Pedal and chain was quick answering my enquiry that I got with my charging and my battery not charging 100% after a month since I btought my Eskuta sx250 mk 111
14 de novembro de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Mark,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain. No need to worry because an engineer will take care of your bike's battery problem and we will sure you will no longer have any problem with it in the future. Let us know if there's anything we can help you with in the future as well. We are here for you. Thanks again! Cheers!
Pedal and Chain Team!
A fabulous fat tyred folding bike!
I received my order of a Hunter + folding e bike a week ago. I am so pleased with my purchase.
I am in my late 60’s and used to cycle regularly ( with a hybrid full size bike) until 18 months ago when I fell off my bike and broke my leg. Since then I haven’t had the confidence to cycle again.
This bike is fabulous for me, I feel closer to the ground, the step over frame is just right and the battery assist is fantastic. As I want to exercise when riding I usually stay in 0 or 1 level assist but when faced with a steep incline the higher levels make the journey so much more pleasurable. I have received so many compliments about the look of the bike from teenagers through to my age and older!
From the moment of order to the delivery, I was kept informed throughout. A very professional service.
1 de outubro de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi M,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain and that you are already enjoying your new bike. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
The best company I have done business…
The best company I have done business with ever
14 de outubro de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Wes,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
excellent service
pedel&chain have from start to finish have been so helpful on the phone or by fast replys to my emails i could not ask for a better service from rex and the team at pedel&chain plus a great ebike and price
thankyou alan.
10 de setembro de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Alan,
Thank you so much for your kind review and for letting us know that you are pleased with your overall experience with us here at Pedal and Chain and that you are already enjoying your new bike. Let us know if there's anything we can help you with in the future. Thanks again! Cheers!
Pedal and Chain Team!
Great company and amazing staff
The guys at pedal&chains were so helpful. As a complete ebike novice I had a fair few questions regarding best bikes for my height and numerous others. Nothing was ever an issue and responses were always prompt. The bike Emovement Thunder V4 is amazing and a real head turner. I honestly could recommend this company and higher. I’m already suggesting my workmates try them out on the cycle2work scheme.
15 de setembro de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Mike,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us and that you are now enjoying your bike!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
My experience with pedal and chain has…
My experience with pedal and chain has been awesome ! Rex is who I delt with and help me find my needs and make sure I was completely happy before helping me place my order hassle free !
31 de agosto de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Robyn,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Excellent service from Pedal & Chain
Excellent service from Pedal & Chain. Delivery was quicker than expected. SX-250 bike is awesome. Very fast response from Rex, polite and courteous. Delivery was perfect, everything was explained to me. VERY HAPPY. HIGHLY RECOMMENDED.
23 de agosto de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Martin,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us and you are now enjoying your bike!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Rex is a star!
I dealt with Rex who provided excellent Customer Service! I was buying the bike on a "Cycle to Work" scheme which had taken (what felt like ages) to get to the point where I could actually purchase, but once in contact with Rex everything was super fast and efficient - the bike was delivered within 2 days!
11 de agosto de 2022
Resposta da Pedal & Chain
Hi Martin,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us and you are now enjoying your bike!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Ridiculous customer service.
I purchased an e scooter 3 months ago. It has not been usable for 1 of these months due to not switching on.
I emailed about this issue and pedal and chain expect me to diagnose and repair the fault myself.
So far I have been asked to check the wiring, remove the display screen and check plugs, test the plugs for voltage, bridge plugs with wires and now to replace the controller unit.
Not once have I been asked if I'm happy to do so or have the tools or knowledge.
3 times now I have asked for a refund or replacement but have just been told they won't as they have already sent the controller to me even though I previously said not too.
I have explicitly said I don't want to replace components and the fact I have had to remove and refit various components may hinder any possible future warranty claims.
Dispute is still ongoing after almost 50 emails and various phone calls.
All of what they have done so far is illegal as it goes against the consumer rights act.
Very disappointed and frustrated....
Edit,
Thanks for the reply. The fact still stands that I shouldn't be expected to replace components under warranty. Also are there any health and safety risks regarding the electrical system such as electric shock or fire risk?
If you cannot supply a replacement why can't I get a refund?
10 de agosto de 2022
Opinião espontânea
Resposta da Pedal & Chain
Dear Blake,
Thank you for your feedback although I am so sorry to hear that you have been disappointed with the service that we have provided on this occasion.
We strive to support customers as much as possible following orders and it seems on this occasion that we have not met our high expectations.
I can see that we have been troubleshooting the issues that you have faced to find the fault with your scooter. This is so that we can find the cause of the issue and get you up and running as soon as possible. We always consult with the technical experts and in some instances we recommend that individual parts are replaced prior to a replacement of the whole order. Also, at this time, we no longer have stock of the Bogist C1 Pro Scooter that you have.
Again, I want to apologise for the inconvenience this has caused you as we are always striving to provide helpful resolutions for our customers.
We hope to resolve this for you very soon as we believe that we have identified the replacement part that will be able to resolve your issue.
We will continue to be in touch with you throughout this resolution process until your issue is sorted.
Many thanks
The Pedal & Chain Team
Would highly recommend!
Really impressed with my recent order from Pedal & Chain. The team are also very friendly and helpful with answering questions. Would highly recommend!
22 de julho de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Simon,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us and you are now enjoying your bike!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Having received first class customer…
Having received first class customer service at Christmas with agent James, when purchasing an E-Skateboard (which was not without teething problems on the technical side) for my son last Christmas, I am loathe to have to report that with a new issue with the board, just 6 months later, I have waited 13 days for a possible solution. The new customer service agent is inefficient, ineffectual and painfully slow in both response and resolve. Having sung Pedal and Chain's praises last Christmas, I now rate their aftercare as lamentable! Let's hope for better aftercare from the suppliers, E-movement when they take receipt of the faulty product, later this week. I did ask the agent to put me in touch with Pedal and Chain's complaints department, to no avail! I was left with no option but to post a review to warn others of Pedal and Chains failings. I am hoping for a speedy resolution to my E-Skateboard issues and hope to be in a position to post a positive review to celebrate the u-turn in their efforts!
19 de julho de 2022
Opinião espontânea
Resposta da Pedal & Chain
Dear Alexandra,
Thank you for your feedback although I am so sorry to hear that you have been disappointed with the after care provided on this occasion.
Rest assured, we will be giving you a call today to discuss your issue and feedback and I hope we can resolve this as quickly as possible for you.
I can see that there has been time taken to receive the technical advice for your issue from the supplier and therefore the solution. We will be learning from your experience to ensure that we speed up this process wherever possible in the future. We have arranged for your return delivery so that your issue can be investigated by the product experts straight away. We will endeavour to rectify your issue with the battery and re-deliver your skateboard to you as soon as possible.
Again, I want to apologise for the inconvenience this has caused you and assure you this is not the service we want to provide. We have taken on all of your feedback and will be reviewing internally with the team to ensure we have smoother processes moving forward.
We hope to resolve this for you very soon and then hopefully your review and experience with us will ultimately be a positive one after our initial errors.
Many thanks
The Pedal & Chain Team
Honesty disgraceful customer service
Honesty disgraceful customer service, and lost all trust in this company, bike not as described fobbed off for weeks options are be left with no bike and no money for weeks in this content time of economic crisis this company was happy to leave us stressed, depressed and with a bike that is unable to do what it was advertised, and advice James will sell you the bike then never be in contact ever again
13 de julho de 2022
Opinião espontânea
Resposta da Pedal & Chain
Dear Vicky,
Thank you for your review although I am sorry to hear that you have had a poor experience with us. We endeavour to provide outstanding customer service however it seems on this occasion that we have missed the mark.
We understand that you have faced an issue when trying to de-restrict your bike. We have tried to resolve this through providing replacement parts, offering technical support on the phone, and providing compensation for the difficulty faced. We will always do our best to help our customers in every situation and this includes providing options to resolve your issue as quickly as possible. We hope to have made these options clear to you.
A member of our team has discussed with you that we are more than happy to offer you a full refund and collection of your bike. As discussed, if you would like to take up this option, please let us know.
I can see that our communication with you has been prompt before and after your order and a member of the team has responded to your queries when they have arisen. We cannot always guarantee that the same member of staff will be in touch to resolve your issues, however if you would like to speak to a particular member of the team please just ask and they will get back to you as soon as they can.
We will take on your feedback and use this to improve our service in the future. James has just sent you an email to follow up on your concerns. We hope to resolve this for you very soon.
Kind regards
The Pedal & Chain Team
Fantastic service
Amazing service. Very professional and good customer service. Communication throughout the process was great and the bike was delivered sooner than expected.
11 de julho de 2022
Resposta da Pedal & Chain
Hi Rob,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us and you are now enjoying your bike!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Good service
9 de julho de 2022
Opinião espontânea
Resposta da Pedal & Chain
Hi Keith,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us.
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Fantastic customer and after sales service
I ordered my e-bike through Pedal and Chain, and from the first contact, I was supported throughout the whole process. I was able to speak to James to clarify the delivery details and arrange the bike to be delivered at a suitable time, he sent me the user guide (as the one with the bike was in Czech) and also supported a request regarding a minor issue with bike seat post. I felt that James really cared about ensuring I got best service possible (for an on-line order) and would thoroughly recommend any one to purchase a bike through Pedal and Chain.
24 de junho de 2022
Resposta da Pedal & Chain
Hello Val,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us and relieved that the minor issue was resolved!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
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