The customer service with Peep was exceptional. Jo and Chris were so helpful. I initially ordered four pairs of specs to try on at home, and none were quite right for me, so I sent them back with a re... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The customer service with Peep was exceptional. Jo and Chris were so helpful. I initially ordered four pairs of specs to try on at home, and none were quite right for me, so I sent them back with a re... Ver mais
A empresa respondeu
Slight error on the return of my glasses and my immediate thought wasn’t too pleasant. That soon changed though with the first class customer service I received. The issue is now resolved and I’m now... Ver mais
A empresa respondeu
Fantastic service. After having some YSL sunglasses repaired with a broken hinge I thought I would see if they could repair my vintage Miu Miu sunglasses which were horribly scratched on the lenses.... Ver mais
A empresa respondeu
Really happy with the service. My glasses frame got badly skewed after an accident, and I honestly thought they were beyond repair. The repair only took a couple of days and the glasses now fit and... Ver mais
A empresa respondeu
Eco friendly, we mix the lost designs of yesterday with today's modern lens - every frame has a story to tell. Peep take eyes seriously, combining our knowledge of all things eye with our passion for vintage. Shop sustainably, support slow fashion and offset your footprint by planting a tree. Sourcing stand-out vintage glasses is what we do. Consciously curating collections, each of our vintage glasses and vintage sunglasses have been carefully chosen for quality and design.
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had the arm of my Gucci sunglasses repaired by Peep Eyewear, and I honestly couldn’t be happier with the experience. There was a slight issue when I first got them back—the arm was fixed perfectly, but there was a scratch on the lens. As soon as I let them know, they handled it so professionally and quickly.
I spoke to Chris on the phone, and he was so helpful—it was really nice to be able to talk to someone directly and feel reassured that everything would be sorted. Peep sent me a free postage label to return them, and instead of just trying to fix the scratch, they went the extra mile by sourcing brand-new replacement lenses directly from Gucci. Once fitted, they sent my sunglasses straight back, good as new!
The whole process was easy, their customer service was brilliant & the turn around time was really impressive too.
I’d 100% recommend Peep to anyone looking for eyewear repairs & I’ll absolutely be using the service again. Thank you!

Resposta da Peep Eyewear
I really love my designer glasses and I want to avoid replacing them, but they've been looking really dull after 4 years of wearing them daily.
I just got them back from Peep's Polish service and I'm over the moon at how shiny they've become again. I'll keep on using them until my glasses can't take it any more.

Resposta da Peep Eyewear
Was gutted when my fav Ray-bans started to fall apart after 30 or so years, frames needed straightening and nose arms replacing. Peep Eyewear came to the rescue when Ray-ban themselves either couldn't or wouldn't. Service was excellent and speedy. Will use again, I have more for them to fix.

Resposta da Peep Eyewear
Chris was very helpful and attentive. My glasses proved to be impossible to fix (due to my amateur attempts!), so Chris suggested a new pair from their stock. They are fantastic and stupidly reasonable compared to the chain opticians. I will be back for my next pair.

Resposta da Peep Eyewear
Glasses were sent off for broken side replacement, but due to the unusual hinge fitting, it was impossible to find a best match side. But Chris came up with a great solution—he found an alternative frame that the lenses fitted into perfectly, and at no extra charge.
Great customer service, was kept informed throughout, delighted with end result!

Resposta da Peep Eyewear
Really great experience with Peep. I had a good chat with Chris on the phone, we discussed sustainability and the fact certain high street opticians refuse to put new lenses in old frames preferring to make you buy new frames. I whatsapped Chris a pic of my glasses whilst on the phone and he said they were fine for new lenses and walked me through the online order process. Duly sent my glasses to him and they were delivered back to me a while later with the new lenses. An excellent service and pleased to be able to support small business. Thank you!

Resposta da Peep Eyewear
Sent my glasses away for repair for a solder as frame was snapped got them back a week later and frame still snapped £40 wasted and still no glasses, avoid

Resposta da Peep Eyewear
Having had the lens fixing screw/bracket broken on a pair of glasses, I was looking for somewhere/someone who could (hopefully) repair them.
Out of the blue, I happened to be watching a TV programme about a lake district diving team who found peoples belongings dropped into e.g.lakes.
The programme featured a company called Peep Eyewear who repaired glasses.
I gave them a call, had a chat to Chris and duly sent the glasses off to 'Peep'.
Glasses came back, within a week (great turnaround!) looking like new and at a very reasonable price.
First class all round.! Would gladly recommend them.

Resposta da Peep Eyewear
They replied to my enquiry very quickly, the whole process all in all took only a few days and now my sunglasses are good as new!! I had a lot of anxiety about posting my precious glasses but it worked out perfectly. Thank you!

Resposta da Peep Eyewear
Sent glasses away for a leg and hinge repair which was completed unfortunately the frame broke during repair
This was fixed by putting my varifocal lenses into a new frame at no extra charge
Excellent service will definitely use again

Resposta da Peep Eyewear
I first emailed Chris after seeing his business on TV. I had a very sad looking pair of Chanel sunglasses, originally bought in 2002 . Chris always replied promptly, advised on what he could do. I sent my sunglasses to him and in no time at all , within a week , I received them back . They are absolutely amazing!! Cleaned , diamantés replaced, nose pads replaced and Chris sent me a replacement Chanel case and cloth . So if you have glasses you love and don’t want to part with , give Chris at Peep Eyewear them , you won’t be disappointed.

Resposta da Peep Eyewear
Excellent, prompt service. My broken glasses were there and back in 10 days. Hinge replaced, all cleaned. They now look brand new. Absolutely brilliant! Love this

Resposta da Peep Eyewear
It is a great service, very pleased with the cleaning of my frames and was interested see them cleaning frames on TV recently. But at £120 fir cleaning 2 frames it has recently become more expensive

Resposta da Peep Eyewear
This is my first review of Peep but my second time using their repair and clean service and they have exceeded expectations both times!
I have had the same repair done firstly on my left side and most recently on the right side of my glasses, where the screw joining the arm to my frameless lenses has broken off. I was told that it could not be fixed by my now ex opticians repair team and low and behold it was not a problem at Peep! From drop off to them returning was less than a week and they feel more secure now than they did when I first bought them.
Brilliant service, great people and when I am due for new glasses I will be coming back to Peep for my new glasses.Thank you very much

Resposta da Peep Eyewear
Chris was super helpful with my order. I found the frames I had been wanting for ages and used the try it on at home service first which was so easy. Then I chose my lenses, sent the frames back and they were returned to me within a week. I couldn’t be happier. Such a lovely company. I’ll be using again for sure.

Resposta da Peep Eyewear
I emailed them about my sunglasses which were stepped on and bent regarding which option was best to choose for the repair. They quickly responded with a helpful link to create the order for repair.
The the order was sent and returned within the same week and they're fully repaired. Great customer service and extremely happy with the outcome.
Thanks Peep Eyewear

Resposta da Peep Eyewear
So thrilled with the service at Peep eyewear! My initial email inquiry was responded to swiftly and in a pleasant manner. I sent for repair a pair of glasses that were too wide and frame that were slightly twisted, also a pair of sunglasses with a broken arm. Super happy with the high quality repair, definitely recommend

Resposta da Peep Eyewear
£50 for a pair of prescription reading glasses seems good to me, fitted in existing frames which we know fit and are good for a few more years yet. Considering how much we've wasted on frames over the years, Peep's excellent service and willingness to re-cycle is especially satisfying.

Resposta da Peep Eyewear
I recently had a new pair of glasses with broken arm hinges. The Peep Eyewear website made it easy to arrange a repair. Chris & Jo sourced perfect new arms and quickly returned my glasses safely. I highly recommend Peep Eyewear!

Resposta da Peep Eyewear
Have used Peep Eyewear a couple of times now for different repairs and they are so reliable! Quick clean repairs, and great communication from the team - always quick to reply to questions and so helpful. Would recommend !

Resposta da Peep Eyewear
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.