Peep EyewearOpiniões 

298
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

The customer service with Peep was exceptional. Jo and Chris were so helpful. I initially ordered four pairs of specs to try on at home, and none were quite right for me, so I sent them back with a re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Slight error on the return of my glasses and my immediate thought wasn’t too pleasant. That soon changed though with the first class customer service I received. The issue is now resolved and I’m now... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service. After having some YSL sunglasses repaired with a broken hinge I thought I would see if they could repair my vintage Miu Miu sunglasses which were horribly scratched on the lenses.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really happy with the service. My glasses frame got badly skewed after an accident, and I honestly thought they were beyond repair. The repair only took a couple of days and the glasses now fit and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de óculos
  2. Centro de oftalmologia
  3. Loja de acessórios de moda
  4. Fabricante de produtos ópticos
  5. Oculista
  6. Loja de óculos de sol

Escrito pela empresa

Eco friendly, we mix the lost designs of yesterday with today's modern lens - every frame has a story to tell. Peep take eyes seriously, combining our knowledge of all things eye with our passion for vintage. Shop sustainably, support slow fashion and offset your footprint by planting a tree. Sourcing stand-out vintage glasses is what we do. Consciously curating collections, each of our vintage glasses and vintage sunglasses have been carefully chosen for quality and design.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

298 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(298)

57 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ Fantastic Service – Highly Recommend!

I had the arm of my Gucci sunglasses repaired by Peep Eyewear, and I honestly couldn’t be happier with the experience. There was a slight issue when I first got them back—the arm was fixed perfectly, but there was a scratch on the lens. As soon as I let them know, they handled it so professionally and quickly.

I spoke to Chris on the phone, and he was so helpful—it was really nice to be able to talk to someone directly and feel reassured that everything would be sorted. Peep sent me a free postage label to return them, and instead of just trying to fix the scratch, they went the extra mile by sourcing brand-new replacement lenses directly from Gucci. Once fitted, they sent my sunglasses straight back, good as new!

The whole process was easy, their customer service was brilliant & the turn around time was really impressive too.

I’d 100% recommend Peep to anyone looking for eyewear repairs & I’ll absolutely be using the service again. Thank you!

20 de março de 2025
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Resposta da Peep Eyewear

Thank you so much for your lovely review! 😊 It really means a lot to us that you took the time to share your experience.

I’m so glad we could get everything sorted with your Gucci sunglasses and that you’re happy with how it all turned out! We always aim to make things as smooth as possible, and it’s lovely to hear you felt reassured throughout. They looked fab when they left us (if we do say so ourselves!), so I hope you’re enjoying wearing them again.

Anytime you need us in the future, you know where we are!

Classificada 5 em 5 estrelas

Absolutely perfect

I really love my designer glasses and I want to avoid replacing them, but they've been looking really dull after 4 years of wearing them daily.

I just got them back from Peep's Polish service and I'm over the moon at how shiny they've become again. I'll keep on using them until my glasses can't take it any more.

19 de março de 2025
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Resposta da Peep Eyewear

Ah, this made me smile—so glad to hear you’re loving how they turned out! 😊 It’s always great to give a favourite pair a new lease of life. We’ll be here whenever they need their next bit of TLC (or if they ever need a little extra help along the way).

Thanks so much for taking the time to leave a review!

Classificada 5 em 5 estrelas

30 year old Ray-bans

Was gutted when my fav Ray-bans started to fall apart after 30 or so years, frames needed straightening and nose arms replacing. Peep Eyewear came to the rescue when Ray-ban themselves either couldn't or wouldn't. Service was excellent and speedy. Will use again, I have more for them to fix.

17 de março de 2025
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Resposta da Peep Eyewear

Ah, this made my day—so glad we could give your favourite Ray-Bans a new lease of life! 30 years is seriously impressive… they’ve still got plenty more to give now! 😊

We’d be more than happy to sort the others for you whenever you’re ready—just give us a shout.

Classificada 5 em 5 estrelas

Chris was very helpful and attentive

Chris was very helpful and attentive. My glasses proved to be impossible to fix (due to my amateur attempts!), so Chris suggested a new pair from their stock. They are fantastic and stupidly reasonable compared to the chain opticians. I will be back for my next pair.

6 de março de 2025
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Resposta da Peep Eyewear

Thanks so much! 😊 Glad we could find you a great new pair—sometimes DIY repairs make things a little trickier, but we love a challenge! Delighted to hear you’re happy with them, and we’ll be ready whenever you need your next pair.

See you again soon!
– Chris & The Peep Eyewear Team 👓✨

Classificada 5 em 5 estrelas

Broken side replacement…

Glasses were sent off for broken side replacement, but due to the unusual hinge fitting, it was impossible to find a best match side. But Chris came up with a great solution—he found an alternative frame that the lenses fitted into perfectly, and at no extra charge.
Great customer service, was kept informed throughout, delighted with end result!

28 de fevereiro de 2025
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Resposta da Peep Eyewear

Thank you so much! 😊 Sometimes those tricky hinge fittings can be a challenge, but I’m really glad we found the perfect solution for you. Delighted to hear you're happy with the end result, and it was a pleasure keeping you updated along the way!

If you ever need anything else, just let me know. Enjoy your refreshed glasses! 👓✨

– Chris & The Peep Eyewear Team

Classificada 5 em 5 estrelas

Excellent service for new lenses

Really great experience with Peep. I had a good chat with Chris on the phone, we discussed sustainability and the fact certain high street opticians refuse to put new lenses in old frames preferring to make you buy new frames. I whatsapped Chris a pic of my glasses whilst on the phone and he said they were fine for new lenses and walked me through the online order process. Duly sent my glasses to him and they were delivered back to me a while later with the new lenses. An excellent service and pleased to be able to support small business. Thank you!

28 de fevereiro de 2025
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Resposta da Peep Eyewear

Ahh, this is so lovely to read—thank you! 😊 Really enjoyed our chat, and I’m so glad we could get your glasses sorted. Totally with you on sustainability—there’s no need to ditch a perfectly good frame just because some places say so!

Appreciate you choosing to support a small business, it really means a lot. Enjoy your new lenses, and if you ever need anything, you know where I am!

Chris

Classificada 1 em 5 estrelas

Garbage utter garbage

Sent my glasses away for repair for a solder as frame was snapped got them back a week later and frame still snapped £40 wasted and still no glasses, avoid

22 de fevereiro de 2025
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Resposta da Peep Eyewear

We're sorry you feel this way. Your glasses were repaired and sent back in good condition, but unfortunately, the issue occurred during transit, which was beyond our control. We offered a free re-repair with return shipping, which was declined, so we issued a full refund immediately, prior to your review. It’s disappointing that we weren’t given the opportunity to resolve the repair for you, as we always take pride in looking after our customers and stand by our service.

Classificada 5 em 5 estrelas

Frame repair

Having had the lens fixing screw/bracket broken on a pair of glasses, I was looking for somewhere/someone who could (hopefully) repair them.
Out of the blue, I happened to be watching a TV programme about a lake district diving team who found peoples belongings dropped into e.g.lakes.
The programme featured a company called Peep Eyewear who repaired glasses.
I gave them a call, had a chat to Chris and duly sent the glasses off to 'Peep'.
Glasses came back, within a week (great turnaround!) looking like new and at a very reasonable price.
First class all round.! Would gladly recommend them.

24 de janeiro de 2025
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Resposta da Peep Eyewear

Thanks for the great review Keith! So glad you found us on Lost and Found in the lakes and we were able to help you rewear your favourite frames - you know where we are should you need us again, Chris and Jo

Classificada 5 em 5 estrelas

Amazing efficient perfect!

They replied to my enquiry very quickly, the whole process all in all took only a few days and now my sunglasses are good as new!! I had a lot of anxiety about posting my precious glasses but it worked out perfectly. Thank you!

5 de fevereiro de 2025
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Resposta da Peep Eyewear

Wow, thank you so much for the awesome review! 😊 We're thrilled to hear that you found our service efficient and that your sunglasses are looking good as new!

We totally understand the anxiety about sending off your precious glasses, so it means a lot to us that everything worked out perfectly.

If you ever need anything else, just give us a shout! Thanks again!

Classificada 5 em 5 estrelas

Sent glasses away for a leg and hinge…

Sent glasses away for a leg and hinge repair which was completed unfortunately the frame broke during repair
This was fixed by putting my varifocal lenses into a new frame at no extra charge
Excellent service will definitely use again

5 de fevereiro de 2025
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Resposta da Peep Eyewear

Thanks so much for your kind words! We're really glad to hear that you were happy with the service, even with the hiccup during the repair.

It’s great we could get your varifocal lenses into a new frame without any extra charge.

We appreciate your understanding and look forward to helping you again in the future!

Classificada 5 em 5 estrelas

I first emailed Chris after seeing his…

I first emailed Chris after seeing his business on TV. I had a very sad looking pair of Chanel sunglasses, originally bought in 2002 . Chris always replied promptly, advised on what he could do. I sent my sunglasses to him and in no time at all , within a week , I received them back . They are absolutely amazing!! Cleaned , diamantés replaced, nose pads replaced and Chris sent me a replacement Chanel case and cloth . So if you have glasses you love and don’t want to part with , give Chris at Peep Eyewear them , you won’t be disappointed.

3 de fevereiro de 2025
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Resposta da Peep Eyewear

Thanks for the smashing review Sue! So happy to help you rewear your favourite Chanel sunglasses - enjoy the sunshine when it arrives! Chris :)

Classificada 5 em 5 estrelas

Excellent

Excellent, prompt service. My broken glasses were there and back in 10 days. Hinge replaced, all cleaned. They now look brand new. Absolutely brilliant! Love this

27 de janeiro de 2025
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Resposta da Peep Eyewear

Thanks for brilliant review Juliet! Happy to help you rewear your frames - if you need any lenses you know where we are, Jo and Chris :)

Classificada 5 em 5 estrelas

It is a great service

It is a great service, very pleased with the cleaning of my frames and was interested see them cleaning frames on TV recently. But at £120 fir cleaning 2 frames it has recently become more expensive

21 de janeiro de 2025
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Resposta da Peep Eyewear

Thanks for the great review Peter. We have increased our frame polish restoration service as it’s quite time consuming and intricate work dismantling the frames and then restoring, but so pleased you’re happy with result! Team Peep

Classificada 5 em 5 estrelas

Simply the best

This is my first review of Peep but my second time using their repair and clean service and they have exceeded expectations both times!
I have had the same repair done firstly on my left side and most recently on the right side of my glasses, where the screw joining the arm to my frameless lenses has broken off. I was told that it could not be fixed by my now ex opticians repair team and low and behold it was not a problem at Peep! From drop off to them returning was less than a week and they feel more secure now than they did when I first bought them.
Brilliant service, great people and when I am due for new glasses I will be coming back to Peep for my new glasses.Thank you very much

22 de janeiro de 2025
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Resposta da Peep Eyewear

Thank you Cat for the best review! So happy to help you rewear your fave frames - you know where we are when you need your new glasses! Chris & Jo :)

Classificada 5 em 5 estrelas

Chris was super helpful with my order

Chris was super helpful with my order. I found the frames I had been wanting for ages and used the try it on at home service first which was so easy. Then I chose my lenses, sent the frames back and they were returned to me within a week. I couldn’t be happier. Such a lovely company. I’ll be using again for sure.

18 de janeiro de 2025
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Resposta da Peep Eyewear

Thanks for the lovely review Bethany! Enjoy your sustainable glasses - you know where we are if you need a lens update, thanks for shopping small, Chris and Jo :)

Classificada 5 em 5 estrelas

Great customer Service, top notch repair

I emailed them about my sunglasses which were stepped on and bent regarding which option was best to choose for the repair. They quickly responded with a helpful link to create the order for repair.
The the order was sent and returned within the same week and they're fully repaired. Great customer service and extremely happy with the outcome.

Thanks Peep Eyewear

17 de janeiro de 2025
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Resposta da Peep Eyewear

Thanks for the smashing review Ronnie - happy to help you rewear your sunnies, you know where we are should you need us again, team peep

Classificada 5 em 5 estrelas

Great service!

So thrilled with the service at Peep eyewear! My initial email inquiry was responded to swiftly and in a pleasant manner. I sent for repair a pair of glasses that were too wide and frame that were slightly twisted, also a pair of sunglasses with a broken arm. Super happy with the high quality repair, definitely recommend

19 de dezembro de 2024
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Resposta da Peep Eyewear

Thanks for the great review! You know where we are if you need our services again in 2025, team peep :)

Classificada 5 em 5 estrelas

Re-framing so much better than shelling out yet again!

£50 for a pair of prescription reading glasses seems good to me, fitted in existing frames which we know fit and are good for a few more years yet. Considering how much we've wasted on frames over the years, Peep's excellent service and willingness to re-cycle is especially satisfying.

16 de dezembro de 2024
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Resposta da Peep Eyewear

Thanks so much for the great review! You know where we are if you need an update, Jo and Chris :)

Classificada 5 em 5 estrelas

I recently had a new pair of glasses…

I recently had a new pair of glasses with broken arm hinges. The Peep Eyewear website made it easy to arrange a repair. Chris & Jo sourced perfect new arms and quickly returned my glasses safely. I highly recommend Peep Eyewear!

16 de dezembro de 2024
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Resposta da Peep Eyewear

Thanks Gary for the great 5* review (Our 200th Yay!) - It really means alot you are super happy with our service :)

If you ever need anything eyewear related, just get in touch

Classificada 5 em 5 estrelas

Have used Peep Eyewear a couple of…

Have used Peep Eyewear a couple of times now for different repairs and they are so reliable! Quick clean repairs, and great communication from the team - always quick to reply to questions and so helpful. Would recommend !

12 de dezembro de 2024
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Resposta da Peep Eyewear

Thanks for the lovely review Nicole - always here to help, have a wonderful Christmas, Jo :)

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