Quality fabrics and uniquely stylish pieces with a classy look, really impressed with the products themselves. However, the delivery was very slow. My order arrived on day 20, almost 3 weeks after p... Ver mais
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Leia as opiniões dos outros
Very disappointed the Express Shipping £10 paid on 6/1/25 for delivery end of the week did not happen till Monday exactly a week later for standard shipping. This item should be included in your Ama... Ver mais
A empresa respondeu
The order was delivered promptly but unfortunately did not fit. I applied for a return but had to phone to get it ratified. Anyway it was duly returned. After checking the courier had delivered th... Ver mais
Dishonest company selling cheap shabby products at a premium price. Email contact doesn’t work. spoke to someone who provided a working email address and also honoured an exchange over the phone. As... Ver mais
Informações sobre a empresa
- Loja de roupas de exterior
- Fabricante de roupas e tecidos
- Loja de roupa
- Fornecedor de vestuário
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
At De La Creme Fashions we have been manufacturing British Ladies and Men's quality Coats and Jackets for over 14 years. We are also suppliers and retailers. We are known for providing premium British outerwear.
Informações de contacto
Unit 7N Nobel Road, N18 3BH, London, Reino Unido
- 020 8887 0555
- info@delacremefashions.com
- delacremefashions.com
3,4
Aceitável
266 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 25% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Envío rápido y seguro
Envío rápido y seguro. Estoy muy satisfecha con los productos comprados.
GRACIAS!!
9 de maio de 2026
Same great service but the quality has dropped
Had no issues buying from De La Creme again. I was disappointed with the quality of the coat though, it's nothing like the same coat I bought last year. But returns were straightforward and they refunded me quickly so I can't fault the service
25 de fevereiro de 2026
Took my mum’s money
Took my mum’s money, cancelled her order with no refund and won’t respond to her at all. Taking advantage of an 84 year old woman. Disgraceful.
24 de fevereiro de 2026
Opinião espontânea
Resposta da De La Creme Fashions
Hi Lisa,
We would like to apologise for any misunderstanding that has taken place regarding this experience. We would like to reiterate that we don't take advantage of any of our customers, regardless what age they are. We have emailed you regarding information regarding this matter. We hope to solve this matter amicably. Thanks for your patience and understanding. We would like to apologise for all delays and inconvenience.
De La Creme Team
No order received
25 de janeiro de 2026
Resposta da De La Creme Fashions
Our tracking shows you have received your order after sending this message. Please revise this feedback as it currently is incorrect.
Quality fabrics and uniquely stylish…
Quality fabrics and uniquely stylish pieces with a classy look, really impressed with the products themselves. However, the delivery was very slow. My order arrived on day 20, almost 3 weeks after placing it, which was disappointing.
Also, the customer care phone number didn’t work, so I couldn’t get help or updates when I needed them.
Good quality, but delivery and support need improvement.
23 de janeiro de 2026
I haven't received my order over three…
I haven't received my order over three weeks now still and tried many to communicate but no reply
3 de janeiro de 2026
The order was due on the 23rd still not…
The order was due on the 23rd still not arrived yet!😞!
15 de janeiro de 2026
I did not receive this coat as the…
I did not receive this coat as the company cancelled my order. I am still waiting for my £55 refund ????
20 de dezembro de 2025
The coat I bought arrived very quickly…
The coat I bought arrived very quickly and for the price was great quality . Fitted well
11 de dezembro de 2025
Nice coat, loose buttons
Really nice warm coat, and true to size. Only 4 stars because I've already had to sew 2 buttons back on, and I only got it yesterday.
30 de novembro de 2025
Expensive
The coat was good but very expensive.the shipping and duties are more than the orignal price of coat.and i bought size number 22 it was not fit to me and i asked them to return and they refused to do that.when i orderd another size 26 it was also not fit it is bigger so i paid almost $1000 and still not satisfied
I will never ever buy anything from them.
18 de novembro de 2025
Shipping cost is unusual high
Shipping cost is unusual high. It cannot take that much to ship a coat.
29 de novembro de 2025
Delivery much longer than expected
Delivery much longer than expected - still hasnt arrived and dont respond to emails
19 de novembro de 2025
Returns process.
No communication about return of item despite me sending 2 emails.Really bad customer service!
4 de novembro de 2025
I’ve received damaged goods and I am…
I’ve received damaged goods and I am not getting a response from your emails to return these .
Not good!
5 de outubro de 2025
Perfect carmel wool coat.
I've been searching for a coat that would meet all my expectations for a long time. I highly recommend this coat, the caramel color is very pretty.
1 de novembro de 2025
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