Very thorough and knowledgeable when it…
Very thorough and knowledgeable when it comes to procedures and explanations on how the pension system operates. Would definitely recommend them.
12 de abril de 2026
Opinião espontânea
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Informações sobre a empresa
Escrito pela empresa
Pensionhelp Direct are experts in providing advice to individuals who are in schemes which provide Safeguarded Benefits (these are also called Defined Benefit or Final Salary schemes) We provide advice on whether or not someone should stay in or transfer out of these type of pensions.
Informações de contacto
18-22 Lloyds Street, Manchester, M2 5WA, Manchester, Reino Unido
- 0161 537 3270
- enquiries@pensionhelpdirect.co.uk
- pensionhelpdirect.co.uk
4,2
Bom
10 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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Jason has been most informative and…
Jason has been most informative and honest. I am very happy with the service he has provided. All has been dealt with in a professional manner. Thank yo
1 de maio de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Thank you for your review Joanne. We're thrilled to hear that Jason made such a positive impression with his professionalism and honesty. Your feedback means a lot to us, and we hope to help you again soon
A professional pension advice service
A professional pension advice service. I dealt with Paul Oakley who was extremely thorough and made sure to give me the right advice based upon my needs and requirements. Thank you Paul!
27 de abril de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Thank you Anthony for your review. We are so pleased you had a positive experience with Paul and Pensionhelp Direct and will pass this positive feedback onto him.
Very clear information
Very clear information, and made the process very easy.
24 de abril de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Hi Michael, Thank you for your positive feedback regarding the process, we are continually looking to improve certain aspects of the client journey. Glad that it worked well for yourself.
Steve Lorenzonelli has been brilliant…
Steve Lorenzonelli has been brilliant throughout the whole process. Ensuring we understood all the question and what the fors and against were.
It was been a excellent experience
17 de abril de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Thank you for this positive review. We are happy you found the process easy to understand and Steve helped with all your questions. We will be sure to let him know.
Very helpful
From the start of the process the advisors have all been very helpful and efficient -calls have been received when expected and Paul has ensured his advice reflects my long term and short term goals. I would recommend to friends & family
14 de abril de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Thank you, Carol. We’re pleased you are happy with the service provided and Paul was able to support you. We will pass the positive feedback on.
Professional service above expectations
10 de abril de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Thanks, Mak. Great to hear you’re happy with the service provided.
Excellent and very thorough calls
Excellent and very thorough calls.
Although I understand the need to be very clear on the legislative requirements, I found that after reading the documents provided, there was a lot of "scripted" repetition which could have been avoided or reduced, maybe with a questionnaire? Staff however acknowledged this and apologized, but said it was a legal requirement.
7 de abril de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Thank you Paulette for your thoughtful feedback. We’re pleased you found the calls thorough and appreciate your understanding regarding the legislative requirements. We recognise that some elements can feel repetitive, and your suggestion is valuable as we continue looking for ways to improve the experience.
Final Salary Pension Transfer Specialist
Took too long to set up calls etc, went with another provider
20 de março de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Simon, we’re sorry to hear this was your experience.
From our records, the initial appointment was rescheduled as you advised you weren’t in a position to proceed at the time, and we were unable to progress matters further without the required information.
We did reach out to understand if there were any wider concerns but didn’t receive a response.
If you would like to discuss this further, we’d be happy to review things with you.
Good start
Only just started my journey wit Pensionhelpdirect, but so far they have been courteous polite and professional. I have not received any significant advise as yet, so am unable to comment on the quality of what I am really trying to achieve
11 de março de 2026
Opinião espontânea
Resposta da Pensionhelpdirect
Thank you, Peter, for your feedback. We’re glad to hear your experience has been positive so far and look forward to supporting you further as your journey with us continues.
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