Pepper Interactive Opiniões 

When I ordered the new NOVA suit, they told me there would be a longer waiting time, so I decided to order the Classic instead. It was shipped immediately.

I’ve now been using it for a few months and overall I’m very happy with it. The suit works well and is easy to use. One thing you have to remember is to switch off the box after using it. If you don’t, the battery can be empty in a day or two. When you switch it off, the battery lasts for weeks.

I did have the connection drop sometimes, but nothing too serious and overall I had a good experience with it.

What really surprised me was that after a few months I got an email from Pepper offering to exchange my old suit for a new one. I sent mine back and received a brand-new one, completely free of charge. That’s pretty good service!

The new suit is definitely an improvement. It feels more stable, is easier to put on and seems more powerful. With the first one, the power was definitely allready more then I could bear, but you had to sweat a bit before getting the full effect. With the new one, I don’t have that issue.

So all in all, I’m very happy with both the suit and Pepper. I would definitely recommend them.

And no, I’m not paid by Pepper or anything like that. Just sharing my experience because I think good products and good service deserve to be mentioned too.

I completely agree with the other review, i orderdd the suit, it was supposed to be delivered start february. Finally around easter i resieved my suit, after me writing lot’s of emails and getting nice but vague replies back.

The suit however was unstable, i couldn’t tirn off some electrodes, it shut down duing workout and one part simply did not work. I sent it back for repair, and after more than a month of either silence or “it takes time for our techichans” they concluded that the box needed an upgrade (an upgrade that was released while the suit was at “repair”), but that there was no failt in the suit - so i got it back. With the same faults!!!!!

I would not recommend ordering from this company.

I placed a pre-order and have now experienced multiple delivery delays. The estimated shipping date has already been pushed back twice, and each time I only received vague explanations and new promises to wait longer.

The most frustrating part is the lack of transparency and communication. Instead of providing clear updates and realistic timelines, customers are simply asked to be patient while the delivery date keeps moving further away.

I understand that delays can happen, but repeatedly postponing orders and keeping customers waiting for months is not acceptable. If the company knows there will be significant delays, it should communicate honestly and proactively rather than continuously changing the expected dispatch date.

Very disappointing experience and poor customer service

Die EMS Anzüge sind super, sehr angenehm zu tragen und sitzen gut. Einzig der Akku ist Schrott, entlädt sich selbständig in wenigen Stunden. Auch ohne am Anzug angeschlossen zu sein. Dauerladen ist notwendig, um den Anzug stets einsatzbereit zu haben. Sehr ärgerlich.