Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... Ver mais
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Leia as opiniões dos outros
Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Ver mais
Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Ver mais
I am giving 5 stars for perfect aquatics as the staff were very friendly,helpful and knowledgeable. The cafe however I wouldn’t even give 1 star as the staff were rude , for nearly 10 minutes we sto... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.
Informações de contacto
Hitchin Road, SG16 6BB, Henlow, Reino Unido
- 01462 850822
- info@perfectaquatics.co.uk
- perfectaquatics.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde em 14 horas
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very helpful staff ,experienced and…
very helpful staff ,experienced and nowlegable,had the items i needed in there well stocked shop,everything on display and well laid out ,quality of the fish i was looking at were first class, well worth a visit
Was happy with my purchase
Was happy with my purchase, was even followed up with support by a member of staff. Above and beyond service. Highly recommended
Amazing service
Just had my AI blades and ICP tests delivered from Perfect Aquatics and what a good experience it was. I won a few vouchers from them when I entered their competition. The site was easy to navigate. After making the purchase I got a tacking number with DHL express and it came the next day. Really good experience overall
I truly don't understand why anyone…
I truly don't understand why anyone would ever use this place.
Interested staff. They don't seem to care about the fish or the pets they are supplying.
I think you must be desperate for a fish to go there. I ended up feeling sorry for the fish having to live in that place
Great customer service👍
Great customer service👍
Contacted the team regarding an issue with my order which was sorted in quick time😁
Ordered 2 aquarium backgrounds just…
Ordered 2 aquarium backgrounds just before Christmas, was informed that there would be delays which is to be expected around the time anyway. Was updated all throughout process and received the item earlier than expected. Excellent customer service. Thanks!
Wanted to return some unopened items
Wanted to return some unopened items , requested return and waited and waited.
Says i can’t return until I receive an email satire accepted the return request! So I called twice and was told I would get the email - but nothing!
Bought 7 Cardinals a week ago and now…
Bought 7 Cardinals a week ago and now my well established tank is riddled with ICH. All 7 are dead and I've lost 8 of my other fish. Started treatment to hopefully save the last few fish left. Went into the shop to buy meds and pointed out the issue to the old guy behind the counter. His response, "do you want a receipt". I was fuming and stormed out.
Had to change orde
Had to change order, organised everything fine, arranged delivery of all items at the same time which all arrived on the right date.
Very happy with website and then the person on phone who changed all the details.
I definitely would use again and recomend.
Would highly recommend
Would highly recommend. Great after sales service as wasn't sure if had got the correct item so sent an email and recieved a call explaining what i needed.
Attitude Could Be Better
After having issues with a vanishing voucher and very poor attitude here on Trustpilot, I hesitated
to use these guys, but ultimately needed a couple of items that weren't in stock elsewhere.
So, I went ahead, and eventually shoehorned the said voucher through checkout. Several days later, the items were delivered, all present as ordered. Two large pieces of Oase faux rock however, had been removed from their retail packaging and placed loose in a box with the other ordered item. This, evidently, saved them considerable shipping cost (the order was well over the free-shipping threshold).
As it happens, in this instance, I don't really mind, but it's very poor form to do that without asking the customer first, since the item(s) could have been a birthday or Christmas present, and the retail packaging for that range is particularly attractive.
So, in summary, you'll probably get your items, but I'm not sure they greatly value their customers.
Great service
Great service, quick delivery and very friendly staff kept fully up to date with order. Would recommend perfect aquatics
Good experience
Ordered a fish tank on line. It was ready for collection earlier than anticipated which was a result! No problems or complaints, great service, good value for money.
Customer Service A Star all the way
Brilliant communication with the customer service representative, Speedy and stress free transaction including postage and delivery. Well packaged and secure. Easy to navigate website. Will definitely recommend and will be using this company going forward for all my aqautics needs.
Everything was great
Great communication from Hayley kept me…
Great communication from Hayley kept me update with the progression of my order, had a slight mix up on order but sorted straightaway. Would highly recommend and will use again. Hope to make a trip up there soon to look at all the wonderful koi.
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