Perfect Little Thing Opiniões 216

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First time ordering from here and certainly won’t be the last. After I left it last minute to order in time for my daughter’s birthday I ordered next day delivery and wanted a personalised number on t... Ver mais

Classificada 5 em 5 estrelas

First time ordering from here and I absolutely love everything! The clothes are absolutely beautiful and I can’t wait to put my little one in his new stunning outfits. Lovely service also will definit... Ver mais

Classificada 5 em 5 estrelas

Absolutely gorgeous clothing! Ordered a romper, 2 pjs sets and 3 short and jam boys sets. Everything was amazing quality and beautifully packaged. Loved the personalised embroidery also. Thank you so... Ver mais

Classificada 5 em 5 estrelas

The most beautifully made and personalised birthday outfit for our baby girl. The quality is that good that I will be able to keep and re-use for my other daughter’s 1st birthday next year and it does... Ver mais

Informações sobre a empresa

  1. Loja de roupas para bebé
  2. Loja para bebé
  3. Loja de moda infantil
  4. Loja de roupa

Escrito pela empresa

Perfect Little thing is a UK based baby boutique. Our mission is to offer our customers a one stop shop when looking for that perfect outfit for our adorable children. The passion began in the year 2000 when we found it difficult to find the right style of clothing to suit our very own children. Shopping was more so on the high street then and shops seemed it specialise in a certain trend or designer, mainstream multi stores never stepped out their comfort zone and we found we was left to whatever was local, but we where never content. Over the years we have built relationships with trusted and talented manufacturers who offer their own unique way of meeting the fashion demand, our initiative was to pull this together under one roof and open our online store to bring our beautiful customers clothing from all over the globe making limits…. limitless!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

216 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

BEAUTIFUL CLOTHES

Fantastic items all arrived beautifully packaged. It was a pleasure to give these items as a gift no further wrapping was required. Would highly recommend

14 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Blanket/wrap and matching…

I purchased a fluffy blanket/wrap and matching pom hat for the colder months 💙 The quality is amazing!! Will definitely be buying more from this site.

21 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Christening outfit

I bought a romper suit for my son's christening and it is gorgeous. Was delivered quickly and wrapped up in lovely tissue.

Thank you.

24 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The Perfect Little Thing has a…

The Perfect Little Thing has a beautiful range of little girls clothes.
I purchased a little Emile ET Rose jacket for a gift and when it arrived it was stunning, I will be buying more little clothes and I definitely recommend this online store.

16 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely website

Lovely website, very easy too use. A great selection of clothing for children with a great price range. Amazing sale section too. Delivery and tracking is updated at all time and the quality of the items are excellent, just a described online.

29 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Peter Rabbit Pom Pom suit

I purchased a Peter Rabbit Pom Pom suit and matching hat from here and a snow suit. The quality is amazing and my baby looks gorgeous in them. I get compliments how beautiful the clothes look. Would definitely recommend to family and friends. Delivery was quick too.

28 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I went in today

I went in today, the service was amazing and the girls were so helpful and couldn't have asked for more. They had such a massive variety of clothing, I could have spent more if I didn’t have to stop myself. Thankyou perfect little thing

4 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A company that lives up to it's Name

Would certainly recommend this company for high quality, beautiful outfits for your little people!!! I ordered an outfit for my niece. I found the website easy to navigate and the Outfit came within the week. Needless to say my niece is even more adorable in her new dress. Thank you Perfect Little Thing.

5 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

What an amazing little shop

What an amazing little shop. Staff were incredibly helpful and attended our every need.
The range of clothes is amazing and this is a must for every expectant family. Could have bought the whole shop. Love it.

24 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely shocking customer service

Absolutely shocking customer service. I ordered a shawl for my baby due in august 2023. I ordered a pink shawl with her name embroidered on there as this was to be used for her name announcement.

Few days later received an email to say the shawl blanket I had ordered was out of stock but they offered an alternative which was pretty much exactly the same so I was happy with the alternative. They posted same day and I received it in the post 2 days later.

After opening they had used the exact same colour thread to embroider her name on there as the blanket it’s self meaning you could hardly see her name and I wanted it to stand out bare in mind this shawl had cost me £32.99 including postage and personalisation.

I emailed them to explain and was met with nothing but excuses they first said it was my fault for not selecting a colour on my original order so I explain there was nowhere to select a colour I included screen shots to prove this. Then they said I should have added it in the notes section upon check out. I then said if this was the case when asking me if I would be willing to change to the second blanket why as a company did they not ask me what colour embroidery as THEY changed the shawl they refused a refund I asked if I could return they refused that also very dissatisfied avoid this company at all cost. Once I stayed I will be contacting trading standards to make a complaint my emails have since been ignored.

28 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

What a gorgeous business!!!

What a gorgeous business!!!! I ordered an outfit for my sons first birthday which was dungarees socks and a vest for underneath.
I had the vest personalised saying “Arthur-Bleu Turns One” I nearly cried happy tears when they arrived and I opened them! THEY WAS STUNNING!

When I direct messaged saying what I would like and how I would like it doing the customer service was a massive 10/10 I was listened too and was made sure I was going to be happy with my order. You can tell how much effort is put into the clothes, I imagined the personalised products being printed on, but was so surprised when they were hand stitched!!!!! I was so happy as was my partner! Really did make our sons first birthday so special.

I also ordered some pyjamas for the night before his birthday saying “in the morning I will be one” and these were absolutely stunning, such delicate stitching and brilliant material! I will now be keeping these for ever in a memory box so thank you Perfect little thing for becoming a special memory for my sons first birthday!!!

I now can’t wait to order many more outfits for him for summer! I highly recommend everyone gets their little ones clothes from here!😊

What an amazing, professional well ran business you should be proud of yourselves🤍

12 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Shocking experience!

Placed an order with Perfect Little Thing back in March, as we absolutely fell in love with a ‘coming home outfit’ for our newborn due in July 2023.  Upon receiving the order we stored it away safely, however when getting the order out to preparing our hospital bag we noticed there was a tear on the outfit, meaning the button was unable to close.  We paid just shy of £50 for this order, which included the full outfit and hat, however we only needed the jacket on the outfit replacing.
I contacted Perfect Little Thing straight after noticing the tear, with a photo of the outfit, which also showed it still had a tag on explaining the issue and asked if they were able to replace it, or at least offer us a heavy discount, given it was unworn.
 
Initially I didn’t hear anything back from my email request, so I called in and the lady on the phone was fairly helpful and told me it shouldn’t be an issue and she was sure they would be able to replace it.  Shortly after this call I received an email from Nick Beetson (Director), who explained the order had expired it’s return period and they could offer me a free personalisation (worth £5) on a replacement.   I responded informing Nick I felt quite hard done by being offered £5 discount, having spent circa £50 on the order and it was unworn, so clearly a quality issue their side.  I then had to chase Nick again the following day, as I did not get a response, where I was offered 20% of the next order (equating to £5.20), which is just laughable.
 
Very poor experience overall, and extremely unhappy with the quality and service from the company in general.

20 de junho de 2023
Opinião espontânea
logótipo da Perfect Little Thing

Resposta da Perfect Little Thing

Hi Daniel,

it’s a real shame your attempt to try to damage a companies reputation, when the gesture of a discount or free embroidery was refused. More to the point you have been in receipt of the personalised goods for more than 90 days which any major retailer I can guarantee would not entertain an return or exchange.

75% of your review is quite complimenting so a 1 ⭐️ seems unfair but we are grateful of this feedback and we will strive to improve going forward taking onboard your comments

In regards to the delay in response, that you claim you had to “chase” on, this is due to the fact I am on my honeymoon and my current time zone is 6 hours to yours and both responses were issued within less than 24 hours of each other so I am confused on your need to chase.
I personally took on your case in good faith to try and help you as a customer and the unusual circumstances you claimed to experience, whilst trying to offer a balanced compromise for both parties, I even offered to put it out on next day delivery so you had it before the weekend and ahead of the birth of NOAH.

Perfect Little Thing is a family run business who pride themselves on service with a customer focused vision, with thousands of customers returning week in week out.

Thank you again for your time to post this review and I hope I have provided a honest overview in response.

Best wishes

Nick Beetson
Director

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