Matt poole help me through the whole process of how to fill out all necessary forms regarding my claim. Amazing young man very personable very helpful. Have dealt with company for many years and I am... Ver mais
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In depth information and analysis provided by Scott regarding all the plans and their outcomes. I would recommend this company to other employees as we get more for our money than other companies an... Ver mais
Matt poole has been a huge help wifh claims and ensuring my cover was explained properly. Woukd reccomend pg to anyone tinking of protecting them selves.
Matt poole saw me and spoke to me about my plan and gave me some really good advice of what to do and how to make a claim He was super friendly and very helpful I feel someone should give him a pat... Ver mais
Informações sobre a empresa
Escrito pela empresa
Here at Personal Group, we've been supporting the working backbone of the UK since 1984, with affordable and simple insurance plans. We're here to help you protect the life you love.
Informações de contacto
899 Silbury Blvd, MK9 3XL, Milton Keynes, Reino Unido
- personalgroup.com
4,9
Excelente
1 mil opiniões
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Service
My call was answered very quickly and my query was dealt with efficiently. I spoke to Najet, she was knowledgeable, kind and patient with me
9 de março de 2026
Opinião espontânea
Easy to claim
I have been in hospital a few times over the last few years .
The claims have been made very easy.
Top class
8 de março de 2026
Opinião espontânea
Tried sorting a refund out took 3…
Tried sorting a refund out took 3 months to get it worst company I’ve dealt with in terms of customer service be left on hold for 20-30 mins at a time highly do not recommend this company for work place pensions/hospital plans
2 de março de 2026
Opinião espontânea
Resposta da Personal Group
Hi Mick,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience, and I would appreciate the chance to understand what went wrong. We’re committed to learning from situations like this so we can improve and prevent similar issues in the future. If you’re willing, our Customer Relations Team would really value the opportunity to speak with you directly. You can reach them on 0800 542 5930, and they’ll be more than happy to discuss your concerns in detail.
Lauren has visited bromsgrove site and…
Lauren has visited bromsgrove site and she has been superb in giving all my staff a clear update on their company benefits. 5*****
18 de fevereiro de 2026
Opinião espontânea
Great job
Lauren was a great help to the staff and myself and a very knowledgeable person. She did a great job at the site.
19 de fevereiro de 2026
Opinião espontânea
I had a issue with completing my claim…Good customer service
I had a issue with completing my claim online and I was having difficulties.I was assisted by Patricia who was very helpful ,professional. I felt so privileged to rate 5 star for good customer service.
Keep up the good work. 👍
18 de fevereiro de 2026
Opinião espontânea
Rich F came to our office in Bath
Rich F came to our office in Bath. Talked to staffs re insurance benefits and were very professional. We will welcome him back any time
12 de fevereiro de 2026
Opinião espontânea
Excellent service
I have been with personal group for a few years and had many successful claims. Richard is at stagecoach Bristol. He is very helpful and I highly recommend personal group as they pay quickly
11 de fevereiro de 2026
Opinião espontânea
What a great guy!
The representative that visited us at Rawmarsh depot was absolutely perfect. Highly professional and very polite and absolutely pleasure to have him visit us!
6 de fevereiro de 2026
Opinião espontânea
5 star service!
Richard is visiting Go Ahead garage in Stockwell.
He has helped me claim for three outpatient visits.
I would recommend this to anyone.
14 de janeiro de 2026
Opinião espontânea
Una porqueria les mande email para…
Una porqueria les mande email para cancelar y dejar de quitar dinero a mi marido me digeron que esta cancelado y que les mande la cuenta bancaria para devolverle el dinero y en lugar de esto me contesta tu cuenta esta activada entra en el enlase del portal como se lleama esto ? estafadores mentirosos no quiere pagar algo que no va a usar sigue quitando dinero a mi marido y no hay forma de pararlos.Estamos cansados de que no se aregle y que lo dejen en paz
12 de dezembro de 2025
Opinião espontânea
I spoke with Heather at pg....
I spoke with Heather at pg....this was not the first time actually, her responses, replies and help has always been amazing. Bless her
23 de dezembro de 2025
Opinião espontânea
I have called on numerous occasions and…
I have called on numerous occasions and find everyone that I have spoken to extremely helpful and friendly. I couldn’t have asked for any better communication
4 de dezembro de 2025
Opinião espontânea
It was awesome
It was awesome. An experience I'll never forget.
26 de novembro de 2025
Opinião espontânea
Personal group
Anisha was brilliant to chat with! Explained everything clearly and made me feel confident.
25 de novembro de 2025
Opinião espontânea
Great service
Richard from Personal Group is visiting Stagecoach.
I took out a hospital plan with him. Very straightforward and easy to claim. Would recommend this to anyone.
25 de novembro de 2025
Opinião espontânea
Lauren was very professional and…
Lauren was very professional and transparent.
25 de novembro de 2025
Opinião espontânea
Feel covered joining this plan
24 de novembro de 2025
Opinião espontânea
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