This was one of the best customer service departments I've dealt with. My dress went missing in shipping (not their fault) and they overnighted me another dress and credited me for the original (and c... Ver mais
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Leia as opiniões dos outros
I placed an express order for two dresses and went with the brand size recommendation which was consistent with my normal size in this brand. However, when the dresses came, they were too small. I ord... Ver mais
A empresa respondeu
Order with expedited shipping to Canada on Sept 3rd we are now at Sept 9 and nothing has shipped. Sent 3 emails no response no communication. Absolutely pathetic, prices are not reflected of the servi... Ver mais
A empresa respondeu
Overall love petal & pup for the piece and designs, but very disappointed in fabric choices and quality. I filtered fabric for Cotton, ordered a few tops and noticed when they arrived that all had 100... Ver mais
Informações sobre a empresa
Escrito pela empresa
Petal & Pup - the ultimate online fashion destination for affordable, on trend, young women's fashion. Shop dresses, playsuits and more
Informações de contacto
Brisbane, Austrália
- contactus@petalandpup.com.au
- petalandpup.com.au
3,4
Aceitável
496 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 58% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
One of my favorite retailers and…
One of my favorite retailers and recently on an order I needed quickly their support went above and beyond!
14 de abril de 2026
Opinião espontânea
Awesome/ Speedy/ Helpful Customer…
Awesome/ Speedy/ Helpful Customer Service when i realized i might have ordered the wrong size - First purchase and won’t be my last. So excited for my tomato dress to come in for my shower. Was recommended by another mama who also wore the same exact dress for hers!!
9 de março de 2026
Opinião espontânea
The best customer service I have ever…
The best customer service I have ever received . Tina was the best and truly so thankful!
19 de fevereiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Sophie,
Thank you for your lovely review!
We are so pleased to hear about your experience, and will be sure to pass along your kind words to Tina.
Have a wonderful day, and thank you so much for shopping with us!
With love, P&P xx
Customer service 10/10
I ordered a shorts/top set and was really happy when it arrived. Unfortunately after the first wash it seemed to shrink a little and meant I couldn't wear it together anymore. After posting a review on P&P and mentioning this small issue, they reached out within hours. After 2 quick emails and letting them know what happened I was given an unexpected full refund for the item. Elizabeth at customer service was so friendly & professional and customer service was 10/10.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Jordan,
Thank you so much for taking the time to leave this review!
Our team is always striving to provide a service that exceeds expectations, and we are so happy to hear that our Customer Experience team was able to look after you.
With love, P&P xx
Fantastic quality, incredible customer service
Fantastic quality of clothes and the most incredible customer service. Quick, polite, professional and issue resolved within a single response, no going back and fourth etc, even when it wasn't their fault. I honestly can't fault. Will shop there over and over.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Katie,
Thank you so much for your kind review!
Your feedback means so much to us, and we're happy to hear you've had such a positive experience.
We truly appreciate your continued support. Have a wonderful day!
With love, P&P xx
10/10 customer service!
I had the best experience with Griffin from the Petal and Pup customer service team! He went above and beyond to ensure my refund was processed and my replacement item arrived on time! He was quick to answer and solve my problem. I love my pant set!
28 de janeiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Emily,
Thank you so much for your wonderful review!
We are so happy to hear Griffin was able to help make the process smooth for you, and we'll be sure to pass along your kind words.
We hope this has encouraged you to continue shopping with us in the future!
With love, P&P xx
I had a shipping issue with the carrier…
I had a shipping issue with the carrier for some items that I ordered that didn’t arrive at my house. Petal& Pup responded to my email promptly and issued me a full refund. Their customer service team was very friendly and responsive. I was very impressed. I love Petal & Pup clothing and I am happy to know that their team is as wonderful as their brand..
24 de janeiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Anna,
We truly appreciate you taking the time to share your feedback.
Our team is always striving to provide a service that exceeds expectations, and we are so happy to hear that our Customer Experience team was able to look after you.
Thank you so much for shopping with us!
With love, P&P xx
Absolutely cannot fault Petal and Pup
Absolutely cannot fault Petal and Pup. My new fave online store. Clothes quality and sizing is amazing and customer service was fabulous.
23 de janeiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Danielle,
Thank you for taking the time to leave us such a lovely review! It truly means the world to hear such wonderful feedback.
We hope you have an amazing day, and thank you for brightening ours!
With love, P&P xx
The staff at Petal and Pups are…
The staff at Petal and Pups are exceptional.
They always go above and beyond to make sure your issues/queries are resolved quickly and efficiently!
Best customer service ever!
I highly recommend them ☺️
23 de janeiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Dana,
Thank you so much for taking the time to leave such a kind review.
We're truly honoured to have a team that can support you, and we look forward to continuing to provide this level of service in the future.
Have a wonderful day, and thank you so much for shopping with us!
With love, P&P xx
I purchased the Lucille maxi dress
I purchased the Lucille maxi dress, very disappointed as it’s 100% polyester and looks so different to the photos online. Feels very cheap and the website advertised 100% rayon. Not happy that I paid $120 for a poly dress made in China. When I left a negative review on their website it was deleted.
5 de janeiro de 2026
Opinião espontânea
Resposta da Petal & Pup
Hi Sarah,
Thank you so much for taking the time to share your experience. We're truly sorry to hear the dress you received wasn't as expected.
If an item differs from the fabric composition or photos shown online, we kindly encourage you to reach out to our customer experience team so we can look into this further and assist you in the best possible way.
We'd also like to reassure you that customer reviews are never deleted; however, they do go through moderation to filter spam or inappropriate content, and may take a few days before appearing publicly.
Thanks again, for taking the time to share this with us. We hope to have the opportunity to turn things around for you.
With love, P&P xx
Yay, Reagan!! I sent a message to Re. agan today
I sent a message to Reagan today. As always, she was just THE best help. She makes the company look great. Most companies are happy to see you when you're buying, but customer service for dealing with even the simplest of complications can be maddening! Reagan has answered my questions multiple times and is wonderful. Be sure she knows how much the company values her! Give the girl a raise, for the love of Pete! Kate Clements
24 de dezembro de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Kate,
Thank you for the lovely review!
We are so honoured to have staff that are able to assist you, and we look forward to continuing this in the future.
We'll be sure to share this with Reagan – she's a wonderful asset to our team and we're lucky to have her!
With love, P&P xx
Do not buy
Ordered a dress to big, shipped back within a few days they got my items now been over 10 weeks no return, ordered through afterpay sent screenshot to afterpay they told there still working on it still haven't received anything, would not use ever again.
1 de setembro de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Tara,
Thank you for taking the time to share your experience. This is definitely not the level of service we aim to provide, and would appreciate the opportunity to look further into this for you.
If this issue has not yet been sorted, please reach out to us directly at contactus@petalandpup.com.au with your order details and we'll be happy to assist.
With love, P&P xx
Slow in regard to refunds to customer service
Bad customer service, in regards to following up refunds they say it takes 3 to 5 days but took 11 days
Don’t buy from them as they take too long to sort out the refunds to your account!!!
6 de novembro de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Leanne,
Thank you so much for taking the time to share your feedback. We're sorry for any frustration caused.
Returns are processed within 3-6 business days of arriving to our warehouse. We always do our best to process these as quickly as possible and greatly appreciate your patience.
If you ever experience any delays in processing, please don't hesitate to reach out to us directly at contactus@petalandpup.com.au and we'll be more than happy to further assist right away!
With love, P&P xx
Fantastic service
Ella was great to deal with. Very prompt with her reply and friendly and helpful. I am from NZ and love your online shop
30 de outubro de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Jackie,
Thank you for taking the time to leave this wonderful review!
We're thrilled to hear Ella was prompt, friendly and helpful as that's exactly the experience we hope to create.
We will be sure to share this with her as we think she is a great asset to our team!
Thank you again! Have a lovely day!
With love, P&P xx
I love petal & pup
I love petal & pup! It is my go to store for teacher outfits, wedding guest dresses, and of course everything in between. I have never been disappointed with product quality, sizing, etc. however I am writting this review for the amazing Reagan, who happily assisted me with making a return - she was fast at replying, clear communication, friendly and efficient. My problem was resolved within half of a day - this positive customer service I have never received before, especially dealing with online stores! Thanks Reagan for the great experience shopping at petal & pup :)
26 de setembro de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Mae,
Thank you for taking the time to leave us such a lovely review! This truly means the world to our Customer Experience team when we hear such wonderful feedback.
We will be sure to let Reagan know about this as we think she is a great asset to our team.
We hope you have an amazing day and thank you for brightening ours!
With love, P&P xx
Fantastic service!
Prompt reply. Extremely helpful & friendly service with exchanging dress sizes. Very easy to communicate with. Have been happy with all service and ease of orders.
17 de setembro de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi V.B.,
Thank you for such a wonderful review.
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
They solved the problem after many emails
After one more email and this review they have giving back the money, so thats gives them 2 stars. I dont know how there products are, but they look good.
My order was sent to me correctly, but unfortunately it got lost in the mail. The address was difficult to find, so it was returned to the sender. I assumed it would take a few weeks for it to get back to me, which I didn't mind.
Unfortunately, I received a message that my order had been canceled by Petal&Pup and that they would refund the money. I wasn't happy about this, but oh well. Then I saw that they hadn't refunded the high shipping costs. I asked about this, and they said they had used it to send the order.
Of course, I understand that, I'm not stupid, but since I didn't receive anything, I assume I don't have to pay anything.
It's not my fault that the courier couldn't find the address; as a company, you take responsibility for that. Unfortunately, Reagan didn't understand that, so I'm not getting my money back. Very disappointing and unprofessional!
28 de agosto de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Helene,
Thank you so much for taking the time to leave this review.
Please kindly note, when packages are returned to sender, they can take anywhere from a few days to a couple of weeks to arrive at our facility. Understandably, this is not a timeline we find acceptable. As such, a refund was issued proactively as to not further inconvenience you.
Customer satisfaction is of upmost importance to us, and we are happy to hear we were able to reach an acceptable resolution in regard to the delivery issue experienced.
We hope to have the opportunity to serve you again in the future!
With love, P&P xx
Outstanding customer service
I am a long standing customer of Petal and Pup and the customer service is outstanding. I asked if I could have the latest discount applied to items I bought full price and Anna from the team replied within hours and let me know they would honour the discount. Love your work team!
29 de agosto de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Becky,
Thank you so much for your wonderful review, we are so appreciative.
We are pleased to hear your experience with us has been nothing but positive and we look forward to continue delivering this to you in the future.
With love, P&P xx
dress was hideous and they charge $10…
dress was hideous and they charge $10 to return plus I have to pay for my own box. never again.
11 de agosto de 2025
Opinião espontânea
Sizing is all over the place
Sizing used to be standard across the board. Not anymore. Items are either too big or far too small, there’s no consistency and their size 8-10 is more like a 6-8. I love their clothing but won’t be shopping here again purely because of the sizing.
9 de junho de 2025
Opinião espontânea
Resposta da Petal & Pup
Hi Skye,
Thank you so much for taking the time to leave this review.
Our team has been working on a standardized fit that works for all body types, and in the process sizing may have changed within our products and we are actively listening to feedback to take back to our manufacturers for improvements. Our company was founded by a woman, for women to feel their best, and we truly only ever want to make everyone feel beautiful and confident with our products.
Customer satisfaction is of upmost importance to us, and we are always happy to assist with any sizing questions to help you feel confident in your purchase.
Please don't hesitate to reach out to us at contactus@petalandpup.com.au if you ever need a hand!
With love, P&P xx
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